List of Waterfield Blueworx IVA Customers
Tulsa, 74120, OK,
United States
Since 2010, our global team of researchers has been studying Waterfield Blueworx IVA customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Waterfield Blueworx IVA for Interactive Voice Response (IVR) from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Waterfield Blueworx IVA for Interactive Voice Response (IVR) include: The Very Group, a United Kingdom based Retail organisation with 3300 employees and revenues of $2.85 billion and many others.
Contact us if you need a completed and verified list of companies using Waterfield Blueworx IVA, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Waterfield Blueworx IVA customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
Apply Filters For Customers
| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight | Insight Source |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
 |
The Very Group | Retail | 3300 | $2.8B | United Kingdom | Waterfield Tech | Waterfield Blueworx IVA | Interactive Voice Response (IVR) | 2024 | n/a | In 2024 The Very Group engaged Waterfield Tech to deploy Waterfield Blueworx IVA across its United Kingdom contact center, addressing Interactive Voice Response (IVR) capabilities for customer service. The engagement targeted identification and verification, self service for payments, orders and returns, and a personalized on hold experience for inbound customers. Waterfield Blueworx IVA was configured to run caller identification and verification workflows, orchestrate self service flows for payments, order lookups and returns processing, and deliver a personalized on hold experience through session aware prompts and messaging. The implementation followed common Interactive Voice Response (IVR) patterns including caller authentication, payment routing and automated order status inquiry to maximize containment. Module usage of Waterfield Blueworx IVA is inferred from Waterfield Tech’s IVR work on the engagement and aligns with standard IVA functional capabilities. Deployment covered The Very Group’s UK contact center operations and directly impacted customer service routing and agent escalation pathways. Reported outcomes included an increase in IVR customer satisfaction from 2.1 to 4.1 and a 20% increase in self service containment. Governance and operational handover focused on transferring ownership of call routing logic and self service content to customer service operations to sustain the new Interactive Voice Response (IVR) behaviors. |
Buyer Intent: Companies Evaluating Waterfield Blueworx IVA
Discover Software Buyers actively Evaluating Enterprise Applications
| Logo | Company | Industry | Employees | Revenue | Country | Evaluated | ||
|---|---|---|---|---|---|---|---|---|
| No data found | ||||||||