List of Waterfield Blueworx IVA Customers
Waterfield Technologies
110 S Hartford Ave, Ste 2502,
Tulsa, 74120, OK,
United States
Tulsa, 74120, OK,
United States
1 800-324-0936
Professional Services
350
$45M
Since 2010, our global team of researchers has been studying Waterfield Blueworx IVA customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Waterfield Blueworx IVA for Interactive Voice Response (IVR) from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Waterfield Blueworx IVA for Interactive Voice Response (IVR) include: Bank of America, a United States based Banking and Financial Services organisation with 213000 employees and revenues of $101.89 billion, Kaiser Foundation Health Plan, a United States based Healthcare organisation with 223883 employees and revenues of $100.80 billion, Allstate, a United States based Insurance organisation with 55000 employees and revenues of $67.69 billion, The Very Group, a United Kingdom based Retail organisation with 3300 employees and revenues of $2.85 billion and many others.
Contact us if you need a completed and verified list of companies using Waterfield Blueworx IVA, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Allstate | Insurance | 55000 | $67.7B | United States | Waterfield Tech | Waterfield Blueworx IVA | Interactive Voice Response (IVR) | 2021 | n/a |
In 2021, Allstate deployed Waterfield Blueworx IVA in the United States to support contact-center self-service and IVR-driven customer service workflows, categorized as Interactive Voice Response (IVR). Allstate Waterfield Blueworx IVA was applied to contact center operations and customer service departments, with an explicit focus on automated call handling, programmable call routing, and menu-driven self-service to reduce agent-handled volume and streamline customer routing.
Waterfield Blueworx IVA was configured to provide telephony interface, voice application logic, and session orchestration, and to surface CRM-capable customer context for handoff to live agents when required. Operational governance emphasized call flow versioning and routing rule controls, with configuration for intent recognition, DTMF and speech input handling, and scripted self-service transactions. The implementation centered on contact-center automation and routing efficiency as the primary business functions impacted, and was intended to improve call routing and reduce agent-handled volume.
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Bank of America | Banking and Financial Services | 213000 | $101.9B | United States | Waterfield Tech | Waterfield Blueworx IVA | Interactive Voice Response (IVR) | 2021 | n/a |
In 2021, Bank of America deployed Waterfield Blueworx IVA for Interactive Voice Response (IVR) use cases in the United States. The deployment targeted financial-services IVR workflows for payments, account lookup, and secure self-service, with stated objectives to improve call containment and reduce agent workload.
Waterfield Blueworx IVA was configured to support payment handling, authenticated account inquiry, and secure self-service flows, using interactive voice workflows and speech-driven session orchestration consistent with Interactive Voice Response (IVR) capabilities. Implementation materials indicate the solution was applied to automate routine transactional paths and reduce transfers to live agents.
Operational scope centered on contact center and customer service functions within Bank of America, where the Waterfield Blueworx IVA handled inbound voice interactions for payments and account lookups. The deployment emphasis on secure self-service implies configuration controls around authentication and session security for financial transactions.
The association between Bank of America and Waterfield Blueworx IVA is based on Waterfield's published client list and product materials, therefore module usage and the 2021 implementation year are inferred estimates from vendor disclosures. Governance and rollout details are not specified in source materials, beyond vendor documentation that highlights IVR configuration for payments, account lookup, and containment-focused self-service.
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Kaiser Foundation Health Plan | Healthcare | 223883 | $100.8B | United States | Waterfield Tech | Waterfield Blueworx IVA | Interactive Voice Response (IVR) | 2021 | n/a |
In 2021 Kaiser Foundation Health Plan engaged Waterfield Tech to deploy Waterfield Blueworx IVA with Kaiser Foundation Hospitals in the United States to enable IVR based patient self service and contact center routing. Waterfield Blueworx IVA, classified as Interactive Voice Response (IVR), was positioned to reduce operator transfers and speed patient access as part of the engagement scope.
Implementation centered on IVR call flow design and automated routing logic typical of Interactive Voice Response (IVR) systems, with configuration of menu prompts, session handling, and transfer rules. Functional capabilities implemented emphasized patient self service workflows and contact center routing to direct callers into appropriate queues and limit unnecessary operator transfers. The deployment used Waterfield Blueworx IVA application configuration and scripting to centralize inbound voice interactions for hospital access points.
The engagement targeted Kaiser Foundation Hospitals contact center operations in the United States, impacting patient access and contact center business functions. Vendor materials list Kaiser Foundation Health Plan on Waterfield Tech client relationships and Blueworx IVA usage is inferred from those case studies and product descriptions.
Operational governance aligned IVR ownership with contact center and patient access teams to manage call flow changes and routing policies, and rollout activities were coordinated at the hospital contact center level. Specific integration endpoints and technical architecture were not detailed in source materials.
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The Very Group | Retail | 3300 | $2.8B | United Kingdom | Waterfield Tech | Waterfield Blueworx IVA | Interactive Voice Response (IVR) | 2024 | n/a |
In 2024 The Very Group engaged Waterfield Tech to deploy Waterfield Blueworx IVA across its United Kingdom contact center, addressing Interactive Voice Response (IVR) capabilities for customer service. The engagement targeted identification and verification, self service for payments, orders and returns, and a personalized on hold experience for inbound customers.
Waterfield Blueworx IVA was configured to run caller identification and verification workflows, orchestrate self service flows for payments, order lookups and returns processing, and deliver a personalized on hold experience through session aware prompts and messaging. The implementation followed common Interactive Voice Response (IVR) patterns including caller authentication, payment routing and automated order status inquiry to maximize containment. Module usage of Waterfield Blueworx IVA is inferred from Waterfield Tech’s IVR work on the engagement and aligns with standard IVA functional capabilities.
Deployment covered The Very Group’s UK contact center operations and directly impacted customer service routing and agent escalation pathways. Reported outcomes included an increase in IVR customer satisfaction from 2.1 to 4.1 and a 20% increase in self service containment. Governance and operational handover focused on transferring ownership of call routing logic and self service content to customer service operations to sustain the new Interactive Voice Response (IVR) behaviors.
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Buyer Intent: Companies Evaluating Waterfield Blueworx IVA
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FAQ - APPS RUN THE WORLD Waterfield Blueworx IVA Coverage
Waterfield Blueworx IVA is a Interactive Voice Response (IVR) solution from Waterfield Tech.
Companies worldwide use Waterfield Blueworx IVA, from small firms to large enterprises across 21+ industries.
Organizations such as Bank of America, Kaiser Foundation Health Plan, Allstate and The Very Group are recorded users of
Waterfield Blueworx IVA for Interactive Voice Response (IVR).
Companies using Waterfield Blueworx IVA are most concentrated in Banking and Financial Services, Healthcare and Insurance, with adoption spanning over 21 industries.
Companies using Waterfield Blueworx IVA are most concentrated in United States and United Kingdom, with adoption tracked across 195 countries worldwide. This global distribution highlights the popularity of Waterfield Blueworx IVA across Americas, EMEA, and APAC.
Companies using Waterfield Blueworx IVA range from small businesses with 0-100 employees - 0%, to mid-sized firms with 101-1,000 employees - 0%, large organizations with 1,001-10,000 employees - 25%, and global enterprises with 10,000+ employees - 75%.
Customers of Waterfield Blueworx IVA include firms across all revenue levels — from $0-100M, to $101M-$1B, $1B-$10B, and $10B+ global corporations.
Contact APPS RUN THE WORLD to access the full verified Waterfield Blueworx IVA customer database with detailed Firmographics such as industry, geography, revenue, and employee breakdowns as well as key decision makers in charge of Interactive Voice Response (IVR).