List of WATI Customers
Tsuen Wan, n/a,
Hong Kong
Since 2010, our global team of researchers has been studying WATI customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased WATI for Customer Engagement from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using WATI for Customer Engagement include: SolutionBuggy, a India based Professional Services organisation with 12000 employees and revenues of $3.00 billion, Arihant Publications India, a India based Media organisation with 1800 employees and revenues of $315.0 million, Bonanza Satrangi Pakistan, a Pakistan based Retail organisation with 1000 employees and revenues of $35.0 million, Cothas Coffee India, a India based Leisure and Hospitality organisation with 300 employees and revenues of $26.0 million, Pemo, a United Arab Emirates based Banking and Financial Services organisation with 83 employees and revenues of $17.0 million and many others.
Contact us if you need a completed and verified list of companies using WATI, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The WATI customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight | Insight Source |
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Accountingtool India | Professional Services | 10 | $1M | India | Clare.AI | WATI | Customer Engagement | 2022 | n/a | In 2022, Accountingtool India deployed WATI on their website to establish a Customer Engagement channel for incoming client inquiries. The implementation is web-facing, embedding WATI messaging controls into public pages to capture leads and initiate conversational flows, using chat and WhatsApp messaging capabilities typical of Customer Engagement platforms. Configuration focused on lightweight messaging workflows, automated greetings, and contact capture mapped to the firm’s sales and client support functions, reflecting the operational scale of a 10 person professional services company. Administrative setup established role-based inbox access and simple routing so a small team can manage conversations from a centralized WATI console, aligning Accountingtool India Customer Engagement with conversational automation and agent handoff patterns common to web-embedded messaging solutions. | |
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ADTime Indonesia | Consumer Packaged Goods | 49 | $5M | Indonesia | Clare.AI | WATI | Customer Engagement | 2023 | n/a | In 2023, ADTime Indonesia implemented WATI on their website. WATI functions as the Customer Engagement platform to capture site-originated conversations and route them into a centralized messaging layer. The implementation uses an embedded website chat and WhatsApp orchestration interface to align web touchpoints with conversational channels. This deployment reflects the operational profile of a 49 employee consumer packaged goods company based in Indonesia. Configuration of WATI emphasizes conversation management, message templates and automated replies, and interaction analytics to support customer support and sales inquiry workflows. Operational scope covers customer service and commercial touchpoints, consolidating web leads and inbound queries into a shared inbox and standardized response workflows. Governance focuses on templated messaging and message approval processes to maintain brand consistency, with rollout concentrated on website-driven engagement rather than broad enterprise system integrations. | |
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Alcosm | Consumer Packaged Goods | 10 | $2M | Singapore | Clare.AI | WATI | Customer Engagement | 2022 | n/a | In 2022, Alcosm deployed WATI for Customer Engagement on its public website. The implementation positioned WATI as the primary conversational channel for customer support and e-commerce inquiries, converting site-initiated chats into managed WhatsApp sessions and leveraging the WATI dashboard to define automated reply flows and message templates. For a 10-person Singapore consumer packaged goods company, the configuration emphasized lightweight administration, agent handoff, and templated messaging to handle order questions and product information efficiently. The technical footprint centers on a site-embedded chat widget connected to WATI cloud services and WhatsApp channel provisioning, with the WATI console used to configure conversational workflows, template approvals, and role-based access. Operational coverage includes customer support and sales touchpoints, with a small agent roster using WATI for session management, message routing, and basic conversational automation. The Alcosm WATI Customer Engagement deployment relies on in-tool governance and workflow controls to standardize external messaging and streamline customer inquiry handling. | |
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Consumer Packaged Goods | 10 | $1M | Malaysia | Clare.AI | WATI | Customer Engagement | 2022 | n/a |
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Manufacturing | 51 | $1M | India | Clare.AI | WATI | Customer Engagement | 2022 | n/a |
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Professional Services | 10 | $2M | Singapore | Clare.AI | WATI | Customer Engagement | 2023 | n/a |
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Retail | 10 | $2M | Malaysia | Clare.AI | WATI | Customer Engagement | 2022 | n/a |
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Media | 1800 | $315M | India | Clare.AI | WATI | Customer Engagement | 2024 | n/a |
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Consumer Packaged Goods | 12 | $2M | Malaysia | Clare.AI | WATI | Customer Engagement | 2023 | n/a |
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Manufacturing | 10 | $1M | India | Clare.AI | WATI | Customer Engagement | 2022 | n/a |
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Buyer Intent: Companies Evaluating WATI
- KPay Merchant Service, a Hong Kong based Banking and Financial Services organization with 500 Employees
- Murn Management, a United States based Construction and Real Estate company with 25 Employees
- Pozyx, a Belgium based Professional Services organization with 45 Employees
Discover Software Buyers actively Evaluating Enterprise Applications
| Logo | Company | Industry | Employees | Revenue | Country | Evaluated | ||
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