List of WiseCX Agent AI Customers
Buenos Aires, C1059,
Argentina
Since 2010, our global team of researchers has been studying WiseCX Agent AI customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased WiseCX Agent AI for Chatbots and Conversational AI from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using WiseCX Agent AI for Chatbots and Conversational AI include: Maipu Automotores Argentina, a Argentina based Automotive organisation with 700 employees and revenues of $210.0 million, Whirlpool Argentina, a Argentina based Manufacturing organisation with 120 employees and revenues of $150.0 million, Banco Bica, a Argentina based Banking and Financial Services organisation with 130 employees and revenues of $50.0 million and many others.
Contact us if you need a completed and verified list of companies using WiseCX Agent AI, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The WiseCX Agent AI customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight | Insight Source |
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Banco Bica | Banking and Financial Services | 130 | $50M | Argentina | WebCentrix | WiseCX Agent AI | Chatbots and Conversational AI | 2025 | n/a | In 2025 Banco Bica deployed WiseCX Agent AI as part of a Chatbots and Conversational AI initiative for customer-service and CRM in Argentina. The deployment concentrated on shifting inbound demand from voice channels to WhatsApp and web chat to reduce live call handling and improve digital self-service. The implementation combined WiseCX Agent AI with Speech Analytics to capture conversational signals and surface automated responses for product inquiries. WiseCX Agent AI was configured to interpret intents for cards, loans and product questions, and to trigger scripted escalation when intent complexity exceeded automated resolution thresholds. Integrations were built using APIs to answer queries on cards, loans and product information and to orchestrate routing of complex cases to human agents. Channel routing covered phone deflection to WhatsApp and chat, and operational coverage centered on Banco Bica s contact center and CRM workflows. The program was implemented by WebCentrix and included defined escalation and handoff governance to ensure smooth agent intervention. Operational results reported a 26% reduction in call volume and liberation of 30% of the contact center team within months, reflecting a measurable shift in demand to digital conversational channels. | |
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Maipu Automotores Argentina | Automotive | 700 | $210M | Argentina | WebCentrix | WiseCX Agent AI | Chatbots and Conversational AI | 2024 | n/a | In 2024 Maipu Automotores Argentina deployed WiseCX Agent AI to centralize customer-service and ecommerce communications. The implementation consolidated the Analytics module and a knowledge base inside WiseCX Agent AI to unify email, social and marketplace communications supporting ecommerce and after sales operations, reflecting a Chatbots and Conversational AI deployment focused on channel and knowledge centralization. Configuration work established a centralized conversation layer and knowledge-driven workflows, using the knowledge base for agent assist, templated responses and standardized reply libraries. The Analytics module was configured to capture interaction volumes, channel mix and agent-level activity, while conversational capabilities such as intent routing, automated response suggestions and escalation workflows were applied to orchestrate handoffs between automated replies and human agents in line with Chatbots and Conversational AI patterns. Operational coverage included customer-service, ecommerce and after sales teams across Maipu Automotores Argentina, unifying previously separate email, social and marketplace touchpoints into a single operational surface. Governance and process changes emphasized centralized knowledge management and standardized response templates with analytics-led monitoring. Reported outcomes in the first year included improved agent productivity, a 50% reduction in resolution time and a 30% reduction in marketplace response time. | |
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Whirlpool Argentina | Manufacturing | 120 | $150M | Argentina | WebCentrix | WiseCX Agent AI | Chatbots and Conversational AI | 2022 | n/a | In 2022 Whirlpool Argentina deployed WiseCX Agent AI to centralize customer experience automation, using the Chatbots and Conversational AI application to map and optimize the end to end customer journey across pre sale, sale and post sale interactions. The implementation targeted Southern Latin America operations with operational emphasis in Argentina, aligning customer engagement across digital channels and contact center touchpoints. WiseCX Agent AI was configured to cover multi channel conversational workflows including website chat, WhatsApp, social messaging, voice calls and NPS feedback collection, and included virtual advisors described as asesores virtuales to handle intent routing and query resolution. The deployment was integrated with VTEX for social selling and expanded coverage for commerce linked conversational flows, while vendor WebCentrix executed the deployment and configuration of the platform. Governance focused on journey mapping and centralized CX orchestration to standardize handoffs between automated agents and human agents, while routing and escalation rules were implemented to support unified handling across channels. The project reported approximately 95% effectiveness across channels and resolved over 80% of queries faster, demonstrating operational improvements in cross channel customer handling and virtual advisor utilization. |
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