List of Wocas CX Customers
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Since 2010, our global team of researchers has been studying Wocas CX customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Wocas CX for Customer Experience from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Wocas CX for Customer Experience include: Woonstad Rotterdam, a Netherlands based Construction and Real Estate organisation with 550 employees and revenues of $130.0 million, RAC France, a France based Insurance organisation with 51 employees and revenues of $5.0 million and many others.
Contact us if you need a completed and verified list of companies using Wocas CX, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Wocas CX customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight | Insight Source |
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RAC France | Insurance | 51 | $5M | France | WOCAS | Wocas CX | Customer Experience | 2011 | n/a | In 2011, RAC France implemented Wocas CX as part of its Customer Experience tooling to capture structured customer feedback within its Sales and Service contact centre. The deployment ran alongside existing telephony platforms including Cisco ICM, IPCC and Rostrvm and supported inbound and outbound call workflows across a 600 agent seat contact centre. Wocas CX functioned as the primary customer feedback and survey module, configured to collect post interaction feedback via IVR scripts and voice messaging channels maintained by the RAC Telephony Manager. Configuration work included IVR script builds and maintenance, survey scripting, and connecting feedback records to operational reporting. The team also administered Verint QM alongside Wocas CX for quality management and scoring. Integrations included Cisco ICM for call routing, IPCC for contact control, and Rostrvm for voicemail and IVR interplay, with Wocas CX receiving feedback triggers from those systems. Operational coverage extended to management of management information and workforce management inputs, liaison on IT projects affecting the contact centre, and coordination of physical moves within the contact centre. The implementation connected voice platform events to customer feedback capture and quality workflows. System governance was handled by a single administrator responsible for Wocas CX and Verint QM administration, IVR and script lifecycle, and advising contact centre leadership on new technologies. That administrator also served as the health and safety representative and managed operational changes tied to the contact centre environment. | |
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Woonstad Rotterdam | Construction and Real Estate | 550 | $130M | Netherlands | WOCAS | Wocas CX | Customer Experience | 2018 | n/a | In 2018, Woonstad Rotterdam implemented Wocas CX as its Customer Experience application. The implementation took place in an operational context that processed approximately 35,000 supplier documents per year, with roughly 80% arriving as digital invoices, and reporting that invoice reception and processing was already fully automated in the 2018 benchmark. Wocas CX was configured to centralize resident and service interaction workflows, emphasizing tenant portal capabilities, case management, multi channel communications, and orchestration of service requests and notifications. Configuration work focused on mapping household accounts and contact profiles to interaction histories, and exposing transactional visibility needed for customer service and billing inquiries within Wocas CX. The 2018 records indicate integration points between Wocas CX and the corporate ERP environment, specifically Dynamics Empire, to synchronize account, billing and case linkage across systems. Technical implementation emphasized API led synchronization and record linking between Wocas CX and the ERP to ensure a single source of truth for tenant accounts and invoice references. Governance and rollout centered on operational alignment between customer service and finance, with process changes to standardize communication workflows and to surface billing context to frontline teams. The 2018 research also highlighted organizational constraints relevant to the rollout, specifically the need for supplier collaboration and system adaptation to support broader automation and data quality for invoices. |
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