List of YoroDesk Customers
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Since 2010, our global team of researchers has been studying YoroDesk customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased YoroDesk for Customer Support from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using YoroDesk for Customer Support include: Centers for Medicare & Medicaid Services United States, a United States based Government organisation with 6000 employees and revenues of $1449.33 billion, Hilabs, a United States based Healthcare organisation with 150 employees and revenues of $42.0 million, Macannie, a United States based Professional Services organisation with 23 employees and revenues of $2.0 million and many others.
Contact us if you need a completed and verified list of companies using YoroDesk, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The YoroDesk customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight | Insight Source |
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Centers for Medicare & Medicaid Services United States | Government | 6000 | $1449.3B | United States | Yoroflow | YoroDesk | Customer Support | 2024 | n/a | In 2024 the Centers for Medicare & Medicaid Services implemented YoroDesk as a Customer Support solution provided by Yoroflow to support constituent-facing support workflows. The engagement centers on the YoroDesk application, aligning the Customer Support platform with agency case intake and response operations. The implementation emphasized centralized ticketing and structured case management, using YoroDesk to create unified case records and coordinated response workflows. Configuration work included workflow automation for triage and escalation, ticket lifecycle management, and role based queues to align support teams around consistent handling and handoffs. Operational coverage targeted CMS support teams and constituent services channels at the agency level, with governance focused on standardizing intake processes and creating a single case repository for cross-team visibility. The deployment was intended to improve response coordination across support teams, reflecting the vendor client listing that associates Yoroflow products with CMS constituent support needs. | |
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Hilabs | Healthcare | 150 | $42M | United States | Yoroflow | YoroDesk | Customer Support | 2024 | n/a | In 2024 Hilabs deployed YoroDesk from Yoroflow to support its Customer Support operations in the United States. This implementation is inferred from Yorosis client listings and positions YoroDesk as the primary Customer Support application for Hilabs’ customer and IT support workflows. The deployment focused on core helpdesk and ticketing capabilities within YoroDesk, including centralized ticket intake, automated ticket routing and triage, case lifecycle management, and a searchable knowledgebase for agents. Configuration work likely emphasized routing rules, agent queues and SLA-aware workflows to streamline case assignment and reduce mean handling effort for support staff. The architecture is consistent with a cloud-hosted SaaS Customer Support solution, operated across Hilabs’ support and IT teams in the United States. Governance and process changes inferred from the engagement include centralized ticket governance, role-based access to case views and knowledgebase authoring workflows, with a rollout oriented to service desk and IT support functions and an explicit objective to enable faster ticket routing and improve agent productivity. | |
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Macannie | Professional Services | 23 | $2M | United States | Yoroflow | YoroDesk | Customer Support | 2024 | n/a | In 2024 Macannie implemented YoroDesk for Customer Support. Yorosis includes Macannie, Inc. on its public client list and therefore YoroDesk is inferred to have been part of the deployment supporting Macannie's customer service and operations in the United States. The deployment was targeted at a small professional services firm focused on healthcare services and oriented toward client intake, case tracking, and support coordination across its US operations. Implementation scope emphasized centralized ticket management and customer self-service to standardize response handling and intake workflows. YoroDesk was configured to deliver SLA driven ticket management, a searchable knowledgebase for self service, workflow driven case routing, role based access controls for agents and managers, and operational reporting for ticket and SLA status. The architecture is consistent with a cloud hosted SaaS Customer Support solution scaled to a 23 person organization, enabling tenant level administrative configuration of SLA tiers, escalation rules, and a customer facing support portal. Governance activities focused on defining SLA policies, formalizing intake and escalation workflows, and training service and operations staff to enforce standardized response processes. The implementation narrative centers on YoroDesk as the Customer Support platform supporting Macannie’s service delivery and operational coordination in the United States. |
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