List of Zanroo Customer Engagement Center Customers
Since 2010, our global team of researchers has been studying Zanroo Customer Engagement Center customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Zanroo Customer Engagement Center for Customer Engagement from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Zanroo Customer Engagement Center for Customer Engagement include: Lotus's Malaysia, a Malaysia based Retail organisation with 9000 employees and revenues of $1.70 billion, Bank Islam Malaysia, a Malaysia based Banking and Financial Services organisation with 4500 employees and revenues of $570.0 million, Ministry of Energy Transition and Water Transformation Malaysia, a Malaysia based Government organisation with 500 employees and revenues of $50.0 million and many others.
Contact us if you need a completed and verified list of companies using Zanroo Customer Engagement Center, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Zanroo Customer Engagement Center customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Bank Islam Malaysia | Banking and Financial Services | 4500 | $570M | Malaysia | Zanroo | Zanroo Customer Engagement Center | Customer Engagement | 2024 | n/a |
In 2024, Bank Islam Malaysia Berhad deployed Zanroo Customer Engagement Center to support corporate communications and customer service across Malaysia, using the solution as its primary Customer Engagement platform. Zanroo Customer Engagement Center is used for sentiment tracking and real-time alerts, enabling teams to monitor breaking news and protect brand reputation, and the implementation emphasizes Social Engagement and Customer Engagement Center module usage as described in vendor materials.
Operational coverage centers on corporate communications and customer service functions within Bank Islam Malaysia Berhad, with implementation workflows oriented around continuous sentiment monitoring, tiered real-time alerting, and dashboard-driven incident awareness for brand protection. Governance and process changes inferred from the deployment include centralized monitoring responsibilities, escalation protocols tied to alert thresholds, and role-based access to sentiment analytics and engagement features, aligning application capabilities to customer care and corporate comms use cases.
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Lotus's Malaysia | Retail | 9000 | $1.7B | Malaysia | Zanroo | Zanroo Customer Engagement Center | Customer Engagement | 2024 | n/a |
In 2024 Lotus's Malaysia deployed Zanroo Customer Engagement Center to support brand marketing, campaign monitoring and customer engagement across its Malaysia operations. The Zanroo Customer Engagement Center is used as a Customer Engagement platform and was configured to consolidate social analytics and campaign dashboards, enabling real-time analytics and reporting to drive marketing insights and faster campaign decisions.
Implementation included the Zanroo Customer Engagement Center and Social Analytics module to surface social listening, sentiment tracking and campaign performance indicators for marketing and store-level campaign teams. Governance was organized around centralized campaign monitoring and role-based reporting, with configurable dashboards and alerting to accelerate decision cycles for brand and campaign management.
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Ministry of Energy Transition and Water Transformation Malaysia | Government | 500 | $50M | Malaysia | Zanroo | Zanroo Customer Engagement Center | Customer Engagement | 2024 | n/a |
In 2024, the Ministry of Energy Transition and Water Transformation Malaysia engaged Zanroo to deploy Zanroo Customer Engagement Center to support PR and communications for the ministry. The implementation targeted Customer Engagement use cases, emphasizing social listening and stakeholder outreach to inform policy communications and increase visibility into public sentiment and media narratives. The deployment supported the ministry communications teams responsible for public outreach and media relations, aligning platform outputs with policy messaging priorities.
Zanroo Customer Engagement Center was configured to run social listening and customer engagement modules, leveraging continuous monitoring of public social channels, sentiment tagging, topic clustering, and engagement workflows consistent with Customer Engagement platforms. Integration specifics were not provided, so the work focused on ingesting public social and media signals as described in Zanroo product documentation, and feeding those signals into communications planning and stakeholder outreach processes. Platform outputs were used to surface media narratives and public sentiment to guide message priorities and media responses within the ministry.
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