Bank Islam Malaysia
Menara Bank Islam, 22, Jalan Perak,
Kuala Lumpur, 50450,
Malaysia
Kuala Lumpur, 50450,
Malaysia
60 3 2690 0900
Banking and Financial Services
Bank Islam Malaysia Technographics
Bank Islam Malaysia Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Bank Islam Malaysia and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 4500 Bank Islam Malaysia employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Bank Islam Malaysia has purchased the following applications: Temenos T24 for Core Banking in 2010, Cisco Webex Meetings for Audio Video and Web Conferencing in 2020, Zanroo Customer Engagement Center for Customer Engagement in 2024 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Bank Islam Malaysia is running and its propensity to invest more and deepen its relationship with Temenos , Mambu , Cisco Systems or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Bank Islam Malaysia revenues, which have grown to $570.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Bank Islam Malaysia intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Bank Islam Malaysia Tech Stack and Enterprise Applications
Bank Islam Malaysia ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Temenos | Legacy | Temenos T24 | Core Banking | ERP Services and Operations | n/a | 2010 | 2010 |
In 2010 Bank Islam Malaysia implemented Temenos T24 under the Paragon Project, deploying the Temenos T24 Core Banking application as the bank's centralized transaction and ledger platform. The implementation focused on establishing a single core instance to support retail and corporate account processing and to serve branch and back office operations across Malaysia.
Configuration emphasized standard core banking capabilities typical of Temenos T24, including account management, deposits, loans and lending workflows, general ledger posting, product configuration, and teller and back office processing. Parameterization and business rule setup were used to align product definitions and pricing with the bank's retail and corporate product offerings, while real time transaction processing and batch posting patterns were configured to meet operational cycles.
Architecture work centered on centralizing the core ledger and transaction engine with application tiering, database persistence and interfacing layers to support channel connectivity and operational reporting. The Paragon Project narrative indicates structured rollout governance with staged module activation, configuration governance, change control and operational handover activities to transition the bank into Temenos T24 operations.
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Core Banking | ERP Services and Operations |
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2022 | 2022 |
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Bank Islam Malaysia Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Cisco Systems | Legacy | Cisco Webex Meetings | Audio Video and Web Conferencing | Collaboration | n/a | 2020 | 2020 |
In 2020, Bank Islam Malaysia embedded Cisco Webex Meetings on its corporate website. Cisco Webex Meetings is deployed to enable browser based audio and video conferencing sessions launched directly from public and authenticated web pages, supporting both customer interactions and internal collaboration. The implementation positions Cisco Webex Meetings within the Audio Video and Web Conferencing layer of the estate, surfacing meeting entry points and join flows in the web user experience.
Functionally the Cisco Webex Meetings deployment leverages core Audio Video and Web Conferencing capabilities, including browser native video and audio, screen sharing, meeting controls, participant management, and session recording, to support live consultations and interactive sessions. Operationally the system is surfaced through the website to enable web initiated sessions and ad hoc joins without explicit back end integrations. Governance is managed through the Webex administrative console and web control plane, providing centralized session administration, user controls, and meeting policy configuration.
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Bank Islam Malaysia CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Zanroo | Legacy | Zanroo Customer Engagement Center | Customer Engagement | CRM | n/a | 2024 | 2024 |
In 2024, Bank Islam Malaysia Berhad deployed Zanroo Customer Engagement Center to support corporate communications and customer service across Malaysia, using the solution as its primary Customer Engagement platform. Zanroo Customer Engagement Center is used for sentiment tracking and real-time alerts, enabling teams to monitor breaking news and protect brand reputation, and the implementation emphasizes Social Engagement and Customer Engagement Center module usage as described in vendor materials.
Operational coverage centers on corporate communications and customer service functions within Bank Islam Malaysia Berhad, with implementation workflows oriented around continuous sentiment monitoring, tiered real-time alerting, and dashboard-driven incident awareness for brand protection. Governance and process changes inferred from the deployment include centralized monitoring responsibilities, escalation protocols tied to alert thresholds, and role-based access to sentiment analytics and engagement features, aligning application capabilities to customer care and corporate comms use cases.
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Data Management Platform | CRM |
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2021 | 2021 |
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Digital Advertising Platform | CRM |
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2014 | 2014 |
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Digital Advertising Platform | CRM |
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2021 | 2021 |
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Marketing Analytics | CRM |
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2024 | 2024 |
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Bank Islam Malaysia TRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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AML, Fraud and Compliance | TRM |
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2019 | 2019 |
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Bank Islam Malaysia Managed Services Provider (MSP)
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Hybrid & Public Cloud MSP, Security MSP | Managed Services Provider (MSP) |
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2024 | 2025 |
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IT Decision Makers and Key Stakeholders at Bank Islam Malaysia
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
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IT System Admin - Database Administrator | Manager | IT | |
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Head IT Application Systems | Director | IT | |
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Chief Information Security Officer | CXO | IT | |
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IT Application Manager | Manager | IT | |
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Apps Being Evaluated by Bank Islam Malaysia Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Bank Islam Malaysia IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Bank Islam Malaysia digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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| No data found | ||||||
FAQ - APPS RUN THE WORLD Bank Islam Malaysia Technographics
Bank Islam Malaysia is a Banking and Financial Services organization based in Malaysia,
with around 4500 employees and annual revenues of $570.0 million.
Bank Islam Malaysia operates a diverse technology stack with applications such as
Temenos T24, Cisco Webex Meetings and Zanroo Customer Engagement Center,
covering areas like Core Banking, Audio Video and Web Conferencing and Customer Engagement.
Bank Islam Malaysia has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Temenos, Cisco Systems and Zanroo.
Bank Islam Malaysia recently adopted applications including
Zanroo Customer Engagement Center in 2024, Zanroo Social Analytics in 2024 and Ollion Managed Services in 2024,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Bank Islam Malaysia’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Bank Islam Malaysia’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Bank Islam Malaysia technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.