List of Zebra Telecommunication Field Operations Customers
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United States
Since 2010, our global team of researchers has been studying Zebra Telecommunication Field Operations customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Zebra Telecommunication Field Operations for Field Service Management from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Zebra Telecommunication Field Operations for Field Service Management include: Metropolitan Transportation Authority, a United States based Transportation organisation with 74800 employees and revenues of $19.90 billion, Office Depot, a United States based Retail organisation with 38000 employees and revenues of $8.60 billion, Dominium, a United States based Construction and Real Estate organisation with 1000 employees and revenues of $700.0 million and many others.
Contact us if you need a completed and verified list of companies using Zebra Telecommunication Field Operations, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight | Insight Source |
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Dominium | Construction and Real Estate | 1000 | $700M | United States | Zebra Technologies | Zebra Telecommunication Field Operations | Field Service Management | 2017 | n/a | In 2017, Dominium deployed Zebra Telecommunication Field Operations as a Field Service Management solution across its US residential property maintenance operations. The rollout used Zebra TC55 mobile computers provisioned via partner Emkat Solutions to replace paper work orders and automate apartment inspections. Zebra Telecommunication Field Operations was configured to support mobile work order capture and structured inspection workflows, converting paper checklists into digital inspection forms and enabling offline data capture on handheld devices. Functional capabilities implemented included mobile work-order management, inspection checklist automation, photo and unit-level data capture, and real-time synchronization when connectivity permitted. Operational scope covered facilities maintenance and field service teams across Dominium’s US apartment portfolio, with hardware provisioning, device configuration, and field training coordinated through Emkat Solutions. The deployment centralized inspection data and standardized procedures, and the published case study reports it cut administrative work-order time in half, reduced inspection time per unit dramatically, and generated roughly $525,000 in annual efficiency gains. | |
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Metropolitan Transportation Authority | Transportation | 74800 | $19.9B | United States | Zebra Technologies | Zebra Telecommunication Field Operations | Field Service Management | 2014 | n/a | In 2014, Metropolitan Transportation Authority implemented Zebra Telecommunication Field Operations to establish a managed WLAN and telecom field operations capability across the New York City subway network. The deployment used Zebra rugged WLAN access points AP-7161 and an NX-9500 controller, with Transit Wireless performing installation, to provide public Wi-Fi and to support carrier and public-safety connectivity in underground stations. Zebra Telecommunication Field Operations served as Field Service Management for telecommunications infrastructure, providing centralized remote management, device provisioning, monitoring and configuration of AP fleets, and field operations workflows for installation and fault isolation. The architecture centralized control at the NX-9500 controller while distributing AP-7161 radios into station environments, reflecting a controller-based WLAN topology tailored to rugged, subterranean transit sites. Operational coverage focused on underground subway stations across the MTA system in the United States, delivering passenger Wi-Fi to millions of riders and creating managed connectivity endpoints for carrier and public-safety systems. Rollout and governance were executed through coordinated Transit Wireless field teams and MTA telecom operations, enabling centralized orchestration and improved reliability outcomes for carrier and safety connectivity. | |
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Office Depot | Retail | 38000 | $8.6B | United States | Zebra Technologies | Zebra Telecommunication Field Operations | Field Service Management | 2019 | n/a | In 2019, Office Depot implemented Zebra Telecommunication Field Operations to modernize store workforce scheduling and task execution. The Zebra Telecommunication Field Operations deployment used Zebra Workcloud for task management and scheduling together with Zebra TC5x mobile computers to provide frontline access to task lists and scheduling updates. Zebra Telecommunication Field Operations was configured around task management and scheduling capabilities, using a mobile first architecture to deliver real time task assignments and status updates to store associates. Configuration focused on scheduling workflows, task orchestration, and mobile task execution, aligning task queues on Zebra TC5x devices with centralized scheduling rules in Zebra Workcloud, consistent with Field Service Management operational patterns. The rollout covered retail operations in the United States, operating across approximately 1,500 stores and impacting store operations, workforce scheduling, and daily task execution processes. Governance emphasized standardizing scheduling and task workflows at store level, with centralized task definitions and field execution controls to ensure consistent operational behavior across sites. Measured outcomes were reported for the deployment, including a 42% increase in on time task completion, a 90% task execution rate, and substantial reductions in overtime and scheduling time across the 1,500 stores. These metrics were cited as direct results of the Zebra Telecommunication Field Operations implementation and the combined Zebra Workcloud and TC5x device configuration. |
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