List of Zendesk for Customer Service CX Customers
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Since 2010, our global team of researchers has been studying Zendesk for Customer Service CX customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Zendesk for Customer Service CX for Customer Experience from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Zendesk for Customer Service CX for Customer Experience include: Tesco, a United Kingdom based Retail organisation with 340000 employees and revenues of $93.25 billion, LATAM Chile, a Chile based Transportation organisation with 9514 employees and revenues of $1.93 billion, Four Seasons Canada, a Canada based Leisure and Hospitality organisation with 1200 employees and revenues of $200.0 million and many others.
Contact us if you need a completed and verified list of companies using Zendesk for Customer Service CX, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Four Seasons Canada | Leisure and Hospitality | 1200 | $200M | Canada | Zendesk | Zendesk for Customer Service CX | Customer Experience | 2016 | n/a |
In 2016, Four Seasons Canada implemented Zendesk for Customer Service CX to power guest facing messaging and conversational customer service across its global properties. The deployment leveraged Zendesk for Customer Service CX cloud SaaS capabilities and configured Messaging and live chat modules to centralize guest communications within its Customer Experience operations. The system was positioned to operate as the primary CRM channel for guest messaging and to streamline conversational workflows for reservations and guest services.
Configuration focused on messaging orchestration, live chat routing, and ticketing workflows to ensure consistent guest engagement across properties, with inferred use of the Messaging and live chat feature set from the vendor case study. Operational coverage included frontline guest services and centralized guest support teams across Four Seasons properties, with governance centered on messaging policies, escalation procedures, and service workflow standardization. Four Seasons used Zendesk for Customer Service CX to improve guest interactions via messaging channels as described in the vendor case study.
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LATAM Chile | Transportation | 9514 | $1.9B | Chile | Zendesk | Zendesk for Customer Service CX | Customer Experience | 2012 | n/a |
In 2012, LATAM Chile deployed Zendesk for Customer Service CX to centralize passenger-facing customer service and internal HR and employee service, placing the implementation in the Customer Experience category. The deployment established a unified service platform for multichannel ticket intake and knowledge management across LATAM's regional operations.
Functional coverage includes ticketing, public help centers, and AI-driven agents used to power self-service for both customers and employees. Zendesk for Customer Service CX was configured to support case lifecycle management, knowledge base publishing, and automated escalation workflows consistent with Customer Experience operational practices.
The rollout spans Latin America and is operated across customer operations and human resources functions, supporting passenger inquiries and internal HR requests. Governance emphasizes centralized service orchestration and shared knowledge assets to align service workflows, and the platform deployment includes AI agents in production for self-service while achieving roughly 90% employee satisfaction.
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Tesco | Retail | 340000 | $93.2B | United Kingdom | Zendesk | Zendesk for Customer Service CX | Customer Experience | 2015 | n/a |
In 2015, Tesco implemented Zendesk for Customer Service CX. The deployment used Zendesk Support, Guide, Web Widget and Suite Enterprise features to establish a cloud hosted service layer supporting internal HR, IT and People Services and to provide a foundation for later external channel expansion. This implementation falls under the Customer Experience category and was provisioned to address ticketing, knowledge base management and embedded self service for colleagues and partners.
Configuration emphasized core Support ticket workflows, Guide based knowledge governance and a Web Widget for in-context colleague access, with Suite Enterprise controls applied for enterprise administration, role based access and reporting. Functional workflows align with Customer Experience patterns, including inbound ticket routing, knowledge article lifecycle, and self service escalation paths, enabling consistent handling across internal service teams.
Operational rollout proceeded from internal operations to suppliers and customer channels across the UK and Europe, extending the same Zendesk for Customer Service CX configuration to supplier support and external contact points. Governance included centralized administration of knowledge assets and ticket routing rules, and process standardization for HR, IT and People Services to maintain consistent service levels and knowledge hygiene.
Outcomes reported by Tesco include a rise in colleague self service from 30% to 73% following the Zendesk deployment. The implementation therefore demonstrates a shift toward self service oriented Customer Experience and consolidated service tooling across internal and external support domains.
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