List of Zendesk for Customer Service CX Customers
Zendesk
989 Market Street,
San Francisco, CA, 94103,
United States
San Francisco, CA, 94103,
United States
1 415-418-7506
Professional Services
6000
$2.6B
Since 2010, our global team of researchers has been studying Zendesk for Customer Service CX customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Zendesk for Customer Service CX for Customer Experience from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Zendesk for Customer Service CX for Customer Experience include: Tesco, a United Kingdom based Retail organisation with 340000 employees and revenues of $93.25 billion, LATAM Chile, a Chile based Transportation organisation with 9514 employees and revenues of $1.93 billion, Hotmart, a Netherlands based Professional Services organisation with 6100 employees and revenues of $1.10 billion, Four Seasons Canada, a Canada based Leisure and Hospitality organisation with 1200 employees and revenues of $200.0 million, Lemonade Netherlands, a Netherlands based Insurance organisation with 200 employees and revenues of $40.0 million and many others.
Contact us if you need a completed and verified list of companies using Zendesk for Customer Service CX, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Brooks Running Netherlands | Retail | 120 | $20M | Netherlands | Zendesk | Zendesk for Customer Service CX | Customer Experience | 2021 | n/a |
In 2021, Brooks Running Netherlands implemented Zendesk for Customer Service CX to centralize and professionalize Customer Experience across EMEA. The deployment targeted support across B2B, B2C, ecommerce and marketplace channels and established a centralized multilingual service team based in Amsterdam to cover regional and local operations.
The implementation leveraged Zendesk CRM, CX and AI capabilities, configured for ticketing, knowledge base self service, multilingual routing, and automated support workflows. Functional scope included support for B2B and DTC repair services and spare parts handling, and content-driven product guidance to improve digital customer support.
Operationally the program aligned Zendesk workflows into the Order to Cash framework, coordinating Customer Service with S and OP, Logistics, and Finance in partnership with IT. The rollout coincided with a migration to a new 3PL partner, Rhenus Logistics, and the project integrated service and logistics processes to support marketplace growth across EMEA.
Governance actions included end to end realignment and standardization of standard operating procedures across Customer Service and adjacent functions, and the establishment of centralized multilingual service governance. Outcomes explicitly reported include enhanced customer experience through further digitalization and self service, and improved on time in full performance following the 3PL migration.
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Four Seasons Canada | Leisure and Hospitality | 1200 | $200M | Canada | Zendesk | Zendesk for Customer Service CX | Customer Experience | 2016 | n/a |
In 2016, Four Seasons Canada implemented Zendesk for Customer Service CX to power guest facing messaging and conversational customer service across its global properties. The deployment leveraged Zendesk for Customer Service CX cloud SaaS capabilities and configured Messaging and live chat modules to centralize guest communications within its Customer Experience operations. The system was positioned to operate as the primary CRM channel for guest messaging and to streamline conversational workflows for reservations and guest services.
Configuration focused on messaging orchestration, live chat routing, and ticketing workflows to ensure consistent guest engagement across properties, with inferred use of the Messaging and live chat feature set from the vendor case study. Operational coverage included frontline guest services and centralized guest support teams across Four Seasons properties, with governance centered on messaging policies, escalation procedures, and service workflow standardization. Four Seasons used Zendesk for Customer Service CX to improve guest interactions via messaging channels as described in the vendor case study.
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Hotmart | Professional Services | 6100 | $1.1B | Netherlands | Zendesk | Zendesk for Customer Service CX | Customer Experience | 2020 | n/a |
In 2020, Hotmart deployed Zendesk for Customer Service CX as the backbone of its Customer Experience operations. The implementation supported Hotmart's global creator economy platform headquartered in Amsterdam and expanding across Latin America, Madrid, and the United States, addressing hundreds of thousands of producers and millions of affiliates and consumers. The CX organization spans frontline agents, leadership, and data specialists managing high volume, always on demand driven by product launches, campaigns, and seasonal peaks.
Zendesk for Customer Service CX was configured around AI powered assistance, disciplined knowledge management, workforce planning, and quality assurance. Functional capabilities implemented include Zendesk AI for request classification and response acceleration, centralized knowledge management to feed and govern AI outputs, Zendesk Workforce Management for demand forecasting and shift planning, and Zendesk Quality Assurance to audit and score interactions. The deployment emphasized synchronous channel orchestration across WhatsApp, chat, and email to preserve context and enable faster, more personalized responses.
The platform was embedded into Hotmart's broader technology ecosystem to surface CX signals to product and sales teams, including ticket trends, CSAT and NPS indicators, and user segmentation for continuous improvement. Operational coverage encompassed external customer service across multiple regions and internal service workflows used by the company's teams, delivering real time queue visibility and automated forecasting that replaced manual planning. Workforce Management gave planners the ability to scale staffing for campaign driven surges and predictable peak periods.
Governance and process changes centered on knowledge governance and continuous quality discipline, with 100 percent of human interactions reviewed and AI performance evaluated by contact reason to ensure accuracy and consistency. Explicit outcomes cited by Hotmart include 80 percent of inquiries handled on synchronous channels, a 90 percent first response SLA during peak periods, and overall CSAT in the 85 to 90 percent plus range with higher scores on synchronous channels. The implementation positioned Zendesk for Customer Service CX as a scalable CX engine combining human judgement with machine speed.
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House of Tickets | Media | 90 | $10M | Netherlands | Zendesk | Zendesk for Customer Service CX | Customer Experience | 2021 | n/a |
In 2021, House of Tickets implemented Zendesk for Customer Service CX. The deployment established a centralized Customer Experience platform for the company, targeting post-purchase service operations and aligning the Customer Service department with the Customer Experience category. The rollout covered Team Leads and Customer Service Representatives, with the Customer Service & Experience Manager accountable for day to day management and professionalization of the service organization.
Zendesk for Customer Service CX was configured as the primary ticketing and case management environment, with standard Customer Experience capabilities such as ticket routing, SLA monitoring, macro-driven responses, and a knowledge base to support self-service. Automation and AI-aligned workflows were instrumented to support first contact resolution and to provide analytics used for capacity planning, forecasting, and resource management. The configuration emphasized KPI instrumentation for CSAT, NPS, response time, first time fix, and Trustpilot scoring to enable operational monitoring.
The implementation explicitly included managing Trustpilot alongside Zendesk for Customer Service CX, enabling review and complaint signals to be analyzed within the same operational workflow. Ticket categorization and escalation workflows were centralized to translate reasons for contact into concrete improvement actions across the organization. The platform served as the operational hub for analyzing customer data, reviews, and complaints to feed continuous improvement.
Governance was organized under the Customer Service & Experience Manager, who instituted KPI reporting, coaching of Team Leads, capacity planning processes, and knowledge base optimization. Rollout and process changes prioritized standardizing internal workflows, embedding Voice of the Customer practices, and progressively expanding self-service, AI, and automation capabilities to professionalize the service organization.
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LATAM Chile | Transportation | 9514 | $1.9B | Chile | Zendesk | Zendesk for Customer Service CX | Customer Experience | 2012 | n/a |
In 2012, LATAM Chile deployed Zendesk for Customer Service CX to centralize passenger-facing customer service and internal HR and employee service, placing the implementation in the Customer Experience category. The deployment established a unified service platform for multichannel ticket intake and knowledge management across LATAM's regional operations.
Functional coverage includes ticketing, public help centers, and AI-driven agents used to power self-service for both customers and employees. Zendesk for Customer Service CX was configured to support case lifecycle management, knowledge base publishing, and automated escalation workflows consistent with Customer Experience operational practices.
The rollout spans Latin America and is operated across customer operations and human resources functions, supporting passenger inquiries and internal HR requests. Governance emphasizes centralized service orchestration and shared knowledge assets to align service workflows, and the platform deployment includes AI agents in production for self-service while achieving roughly 90% employee satisfaction.
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Insurance | 200 | $40M | Netherlands | Zendesk | Zendesk for Customer Service CX | Customer Experience | 2015 | n/a |
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Communications | 10 | $2M | Netherlands | Zendesk | Zendesk for Customer Service CX | Customer Experience | 2025 | n/a |
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Professional Services | 30 | $3M | United Kingdom | Zendesk | Zendesk for Customer Service CX | Customer Experience | 2019 | n/a |
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Retail | 340000 | $93.2B | United Kingdom | Zendesk | Zendesk for Customer Service CX | Customer Experience | 2015 | n/a |
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Buyer Intent: Companies Evaluating Zendesk for Customer Service CX
ARTW Buyer Intent uncovers actionable customer signals, identifying software buyers actively evaluating Zendesk for Customer Service CX. Gain ongoing access to real-time prospects and uncover hidden opportunities. Companies Actively Evaluating Zendesk for Customer Service CX for Customer Experience include:
- The Disney Store UK, a United Kingdom based Retail organization with 1331 Employees
Discover Software Buyers actively Evaluating Enterprise Applications
| Logo | Company | Industry | Employees | Revenue | Country | Evaluated |
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The Disney Store UK | Retail | 1331 | $153M | United Kingdom | 2026-03-25 |
FAQ - APPS RUN THE WORLD Zendesk for Customer Service CX Coverage
Zendesk for Customer Service CX is a Customer Experience solution from Zendesk.
Companies worldwide use Zendesk for Customer Service CX, from small firms to large enterprises across 21+ industries.
Organizations such as Tesco, LATAM Chile, Hotmart, Four Seasons Canada and Lemonade Netherlands are recorded users of
Zendesk for Customer Service CX for Customer Experience.
Companies using Zendesk for Customer Service CX are most concentrated in Retail, Transportation and Professional Services, with adoption spanning over 21 industries.
Companies using Zendesk for Customer Service CX are most concentrated in United Kingdom, Chile and Netherlands, with adoption tracked across 195 countries worldwide. This global distribution highlights the popularity of Zendesk for Customer Service CX across Americas, EMEA, and APAC.
Companies using Zendesk for Customer Service CX range from small businesses with 0-100 employees - 33.33%, to mid-sized firms with 101-1,000 employees - 22.22%, large organizations with 1,001-10,000 employees - 33.33%, and global enterprises with 10,000+ employees - 11.11%.
Customers of Zendesk for Customer Service CX include firms across all revenue levels — from $0-100M, to $101M-$1B, $1B-$10B, and $10B+ global corporations.
Contact APPS RUN THE WORLD to access the full verified Zendesk for Customer Service CX customer database with detailed Firmographics such as industry, geography, revenue, and employee breakdowns as well as key decision makers in charge of Customer Experience.