List of Zetron Mission Critical Communications Customers
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Since 2010, our global team of researchers has been studying Zetron Mission Critical Communications customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Zetron Mission Critical Communications for PBX, VoiP and Phone Systems from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Zetron Mission Critical Communications for PBX, VoiP and Phone Systems include: Canary Islands, a Spain based Government organisation with 70000 employees and revenues of $12.13 billion, Sydney Airport,Ltd., a Australia based Transportation organisation with 606 employees and revenues of $920.0 million, Kitsap 911, a United States based Government organisation with 86 employees and revenues of $9.0 million, Morgan County E-911 United States, a United States based Government organisation with 14 employees and revenues of $1.0 million and many others.
Contact us if you need a completed and verified list of companies using Zetron Mission Critical Communications, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Canary Islands | Government | 70000 | $12.1B | Spain | Zetron | Zetron Mission Critical Communications | PBX, VoiP and Phone Systems | 2023 | n/a |
In 2023, Canary Islands deployed Zetron Mission Critical Communications to consolidate emergency voice and multimedia handling across regional public safety operations. The implementation was framed as a mission critical PBX, VoiP and Phone Systems initiative supporting 112/911 dispatch workflows and centralized call handling for the government of the Canary Islands.
Zetron Mission Critical Communications was configured to deliver dispatcher console functionality, prioritized call routing, and multimedia session handling consistent with PBX, VoiP and Phone Systems requirements. Configuration work emphasized call queuing, location-aware call enrichment and simultaneous multimedia channels, aligning with standard mission critical communications capabilities for emergency voice, video and chat handling.
The deployment integrated directly with the FRESS 911 citizen-facing application that is operating in the Canary Islands, enabling incoming calls to open video channels, exchange images, and transmit chat messages with automatic language translation to local dispatch centers. Operational coverage included regional 112 dispatch centers and emergency services departments, with the system ingesting device-provided location and user profile data from FRESS 911 to enrich incident records and support responder coordination.
Governance focused on operationalizing new dispatcher workflows and defining data exchange protocols between Zetron Mission Critical Communications and the FRESS 911 service, with phased rollouts to individual dispatch sites across the islands. Training and process-standardization efforts targeted dispatch operations and cross-agency incident management, ensuring the PBX, VoiP and Phone Systems platform functioned as the primary communications backbone for regional emergency response.
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Kitsap 911 | Government | 86 | $9M | United States | Zetron | Zetron Mission Critical Communications | PBX, VoiP and Phone Systems | 2016 | n/a |
In 2016, Kitsap 911 implemented Zetron Mission Critical Communications, deploying Zetron MAX Call Taking to introduce NG9-1-1 capabilities. The work addressed public-safety call-taking and modern telephony requirements and is positioned within the PBX, VoiP and Phone Systems category.
Zetron Mission Critical Communications was configured to provide improved caller location, text to 9-1-1 readiness and modern telephony call handling, with emphasis on call-taking modules and real-time location functionality common to emergency communications. The configuration focused on call-taking workflows and telephony interfaces that support the operational demands of a primary public safety answering point.
Operational scope covered Kitsap 911 PSAP operations in the Pacific Northwest, with rollout activities aimed at simplifying operator training and preserving operational reliability. Kitsap 911 documented easier training and maintained reliability as part of the Zetron Mission Critical Communications deployment, and the implementation positioned the PSAP to adopt additional NG9-1-1 emergency telephony capabilities.
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Morgan County E-911 United States | Government | 14 | $1M | United States | Zetron | Zetron Mission Critical Communications | PBX, VoiP and Phone Systems | 2013 | n/a |
In 2013 Morgan County E-911 United States implemented Zetron Mission Critical Communications, beginning with a deployment of Zetron MAX Call Taking as the front-end for emergency call intake. The deployment was part of a multi-year move from paper-based processes to an integrated NG9-1-1 telephony and CAD environment.
Initial configuration focused on the MAX Call Taking module to support public-safety call-taking and telephony, with mapping and call routing workflows implemented to modernize intake operations. Zetron Mission Critical Communications was deployed within the PBX, VoiP and Phone Systems category and later expanded to include MAX Dispatch in 2021 to extend operational coverage into dispatch functions.
The implementation integrated NG9-1-1 telephony with the center's CAD environment, enabling shared mapping and interoperability across radio and phone operations. Operational scope covered the Morgan County E-911 center in Tennessee, supporting emergency call-taking and later dispatch activities for a 14-person center.
Governance followed a phased rollout that prioritized public-safety call-taking and telephony in 2013 and added dispatch capabilities in 2021, accompanied by process changes to replace paper workflows with digital call-handling and mapping procedures. The integrated approach improved caller handling, mapping and interoperability across radio and phone operations as described in the implementation notes.
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Transportation | 606 | $920M | Australia | Zetron | Zetron Mission Critical Communications | PBX, VoiP and Phone Systems | 2005 | n/a |
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