List of Zoho Desk Customers
Chennai, 603202,
India
Since 2010, our global team of researchers has been studying Zoho Desk customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Zoho Desk for Customer Support from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Zoho Desk for Customer Support include: Lycamobile, a United Kingdom based Communications organisation with 4000 employees and revenues of $2.51 billion, Coromandel International, a India based Consumer Packaged Goods organisation with 5064 employees and revenues of $1.85 billion, EMS Vietnam, a Vietnam based Transportation organisation with 11000 employees and revenues of $1.64 billion, Infosys BPM, a India based Professional Services organisation with 58090 employees and revenues of $1.58 billion, Vietnam Post, a Vietnam based Professional Services organisation with 10000 employees and revenues of $1.00 billion and many others.
Contact us if you need a completed and verified list of companies using Zoho Desk, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the ITSM software purchases.
The Zoho Desk customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of ITSM software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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1komma5 | Utilities | 2500 | $572M | Germany | Zoho Corp. | Zoho Desk | Customer Support | 2024 | n/a |
In 2024, 1komma5 deployed Zoho Desk as a central Customer Support application within a coordinated Zoho stack to address disparate and lacking CRM and support tooling across its business units. The deployment was positioned alongside Zoho CRM and Zoho Forms, with Zoho Desk emphasized for case management and operationalizing customer interactions across sales and service channels.
The Zoho Desk implementation included heavy Canvas-driven UI customization and automated workflow configuration to reflect regional regulations and incentives, delivering tailored ticket routing, SLA orchestration, and role-based dashboards. Zoho Desk was configured to surface powerful reporting and manager-level dashboards, and to automate lead and case handoffs so sales, marketing, and support teams could prioritize work and track funnel progress consistently.
Integrations were implemented with in-house systems, CIAM, LeadDesk, GetAccept, and global invoicing and CRM systems to create a unified support and commercial data flow. The deployment covered multiple product lines including solar, battery, mobility chargers, heat pumps and the company energy management system, and was rolled out across core markets with Australia already operating on Zoho and Spain in active rollout phases.
Governance emphasized an internal build model to retain control and reduce reliance on external consultants, with centralized configuration ownership and iterative rollout by regional offices. The company reported rapid adoption, quick deployment, and improved reaction time to customer requests across lines of business, with Zoho Desk serving as the operational Customer Support hub and a single source of truth for customer-facing workflows.
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3Doffice Automation Solutions | Professional Services | 10 | $1M | South Africa | Zoho Corp. | Zoho Desk | Customer Support | 2022 | n/a |
In 2022, 3Doffice Automation Solutions deployed Zoho Desk for Customer Support on its website. The implementation addressed customer-facing inquiry capture for a 10 employee professional services provider based in South Africa, embedding Zoho Desk on the public site to route web-submitted requests into a centralized support queue.
Zoho Desk provides ticket management, a customer portal, knowledge base publishing, SLA controls, and rules-based automation consistent with Customer Support platforms. Configuration emphasis is on lightweight agent queues, web form capture, canned responses, priority routing and automation to align with small-team support operations.
Operational scope centers on customer service and support workflows, consolidating website inquiries into internal agent queues and knowledge management to support issue resolution. Governance and process ownership are managed within existing support staff, and the deployment follows cloud-hosted, SaaS patterns typical of Zoho Desk.
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A Cut Above Professional Lawn | Professional Services | 15 | $2M | United States | Zoho Corp. | Zoho Desk | Customer Support | 2021 | n/a |
In 2021, A Cut Above Professional Lawn deployed Zoho Desk as its Customer Support platform. Zoho Desk is embedded on the company website where the web widget and contact forms capture customer inquiries and convert them into service tickets.
Deployment emphasizes core Customer Support capabilities, including ticketing workflows, a publishable knowledge base for common service questions, canned responses, and basic automation to route requests to a central queue. Configuration is sized for a 15 person professional services operator, with role based agent access and a single support queue to coordinate customer communications and service scheduling.
Operational coverage centers on customer facing operations and office administration, with system administration performed inside the Zoho Desk console to manage templates, access levels, and routing rules. The implementation positions Zoho Desk as the primary online support channel on the company website, capturing customer context and enabling structured ticket handling across the business.
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Education | 30 | $3M | United States | Zoho Corp. | Zoho Desk | Customer Support | 2022 | n/a |
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Professional Services | 31 | $1M | India | Zoho Corp. | Zoho Desk | Customer Support | 2022 | n/a |
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Manufacturing | 23 | $2M | United States | Zoho Corp. | Zoho Desk | Customer Support | 2023 | n/a |
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Professional Services | 150 | $15M | United States | Zoho Corp. | Zoho Desk | Customer Support | 2021 | n/a |
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Media | 10 | $1M | South Africa | Zoho Corp. | Zoho Desk | Customer Support | 2025 | n/a |
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Professional Services | 27 | $3M | Singapore | Zoho Corp. | Zoho Desk | Customer Support | 2022 | n/a |
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Professional Services | 30 | $3M | Australia | Zoho Corp. | Zoho Desk | Customer Support | 2020 | n/a |
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Buyer Intent: Companies Evaluating Zoho Desk
- India.Gov.In, a India based Government organization with 500 Employees
- Justmarkets Germany, a Germany based Banking and Financial Services company with 20 Employees
- Fluidcloud, a United States based Professional Services organization with 35 Employees
Discover Software Buyers actively Evaluating Enterprise Applications
| Logo | Company | Industry | Employees | Revenue | Country | Evaluated | ||
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