List of Zonka Feedback Survey Customers
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Since 2010, our global team of researchers has been studying Zonka Feedback Survey customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Zonka Feedback Survey for Survey and Questionnaire from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Zonka Feedback Survey for Survey and Questionnaire include: Jones the Grocer, a United Arab Emirates based Retail organisation with 350 employees and revenues of $45.0 million, Smartbuyglasses, a Hong Kong based Retail organisation with 200 employees and revenues of $25.0 million, Manash Lifestyle, a India based Distribution organisation with 258 employees and revenues of $4.0 million and many others.
Contact us if you need a completed and verified list of companies using Zonka Feedback Survey, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Zonka Feedback Survey customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight | Insight Source |
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Jones the Grocer | Retail | 350 | $45M | United Arab Emirates | Zonka Feedback | Zonka Feedback Survey | Survey and Questionnaire | 2023 | n/a | In 2023, Jones the Grocer deployed Zonka Feedback Survey, a Survey and Questionnaire application, across its United Arab Emirates restaurant operations. The implementation used tablets, QR codes and offline kiosks to replace paper surveys and to operationalize NPS and employee feedback programs at point of service. The deployment leveraged Zonka Feedback Survey capabilities for NPS measurement, CX automation and offline data capture, enabling closed loop feedback workflows. Configuration focused on NPS scoring, automated alerts for negative responses, and offline synchronization for intermittent connectivity, aligning survey capture with standard restaurant service touchpoints. Operational coverage included multiple Jones the Grocer restaurant sites across the UAE, with primary business functions impacted including customer experience, frontline operations and HR for employee feedback. The rollout centralized digital feedback capture at the site level and routed responses into CX automation workflows so staff could respond and record resolution activities faster. Jones the Grocer reported an NPS above 90 percent following the initiative, and used Zonka Feedback Survey to improve responsiveness and operational insight by closing the feedback loop more quickly. The implementation emphasizes on-site capture, automated escalation and offline resilience as core elements of the Survey and Questionnaire deployment. | |
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Manash Lifestyle | Distribution | 258 | $4M | India | Zonka Feedback | Zonka Feedback Survey | Survey and Questionnaire | 2022 | n/a | In 2022, Manash Lifestyle implemented Zonka Feedback Survey. The deployment began in June 2022 and focused on running location based CSAT surveys and offline kiosk surveys across retail stores in India, targeting in store and post purchase feedback capture. Zonka Feedback Survey was configured to use CSAT scoring, location surveys, and built in automation features to centralize customer feedback. The Survey and Questionnaire implementation leveraged kiosk mode with offline data capture and centralized aggregation to ensure survey collection even where connectivity was intermittent. Operational coverage spanned retail store front of house and post purchase touchpoints across the Purplle retail footprint in India, affecting customer experience, store operations, and post sale service functions. The solution centralized feedback workflows and automated CX processes, including survey triggered alerts and routed follow up to store level teams to close the feedback loop. This CX and retail implementation reported an average CSAT of over 98 percent and explicitly used Zonka Feedback Survey's CSAT, location survey, and automation capabilities to improve in store and post purchase experience. | |
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Smartbuyglasses | Retail | 200 | $25M | Hong Kong | Zonka Feedback | Zonka Feedback Survey | Survey and Questionnaire | 2021 | n/a | In 2021, Smartbuyglasses implemented Zonka Feedback Survey to centralize multilingual NPS and customer surveys across its global ecommerce operations, establishing a single platform for ongoing customer experience measurement. The deployment used Zonka Feedback Survey as the core Survey and Questionnaire application to unify survey collection, routing, and NPS tracking across markets where Smartbuyglasses operates. The implementation focused on NPS and transactional customer surveys with multilingual support, configurable survey flows, and automation for follow up and routing. Configuration work included standardized survey templates, segmentation rules for buyer cohorts, and dashboarding for NPS time series tracking and response rate monitoring, aligning survey instrumentation with CX and CRM workflows. Integrations were built to enable real time feedback routing into CRM workflows and support team queues, enabling immediate escalation of low scores and automated follow up for high value customer segments. Operational coverage emphasized CX and CRM functions across global regions, with surveys deployed across marketing channels and post-purchase touch points in the ecommerce order lifecycle. Governance was centralized to manage survey templates, multilingual content, and NPS calculation rules, supporting consistent reporting and cross-region comparison. Smartbuyglasses reported improved response rates and a reported approximately 30% increase in NPS after the rollout, with automation and integrations delivering faster routing of feedback for operational response. |
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