List of Zucchetti PAT CX Studio Customers
Lodi, 26900,
Italy
Since 2010, our global team of researchers has been studying Zucchetti PAT CX Studio customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Zucchetti PAT CX Studio for Customer Experience from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Zucchetti PAT CX Studio for Customer Experience include: BPER Banca, a Italy based Banking and Financial Services organisation with 23000 employees and revenues of $3.18 billion, Zucchetti, a Italy based Professional Services organisation with 9000 employees and revenues of $2.94 billion, Arval Service Lease Italia, a Italy based Automotive organisation with 1100 employees and revenues of $270.0 million and many others.
Contact us if you need a completed and verified list of companies using Zucchetti PAT CX Studio, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Zucchetti PAT CX Studio customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
Apply Filters For Customers
| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight | Insight Source |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
 |
Arval Service Lease Italia | Automotive | 1100 | $270M | Italy | Zucchetti | Zucchetti PAT CX Studio | Customer Experience | 2019 | n/a | In 2019 Arval Service Lease Italia deployed Zucchetti PAT CX Studio as a Customer Experience application to manage customer interactions on its MotorTrade and ecommerce channels. The implementation centers on the PAT CX Studio virtual assistant module, which PAT reports handles more than 140,000 conversations per month. The deployment focuses on digital customer service and online sales touchpoints, routing queries and automating conversational workflows embedded in the ecommerce storefront and MotorTrade interfaces. This configuration reduces manual handling of routine inquiries and shifts high volume conversational load to the virtual assistant platform. Functional components implemented include conversational AI capabilities such as intent recognition, dialogue management, session orchestration, and conversational content management provisioned through Zucchetti PAT CX Studio, all aligned with Customer Experience operational patterns. Integrations are described as channel embedding on MotorTrade and ecommerce entry points, with no public detail on backend system links or named backend integrations. Operational coverage is scoped to Arval Italy ecommerce customer engagement and digital support teams, with governance centered on virtual assistant configuration, conversational script updates, and monitoring of interaction volumes reported by PAT. PAT published conversation volume provides the primary operational signal of scale for the Zucchetti PAT CX Studio virtual assistant deployment. | |
 |
BPER Banca | Banking and Financial Services | 23000 | $3.2B | Italy | Zucchetti | Zucchetti PAT CX Studio | Customer Experience | 2016 | n/a | In 2016, BPER Services implemented PAT's HelpdeskAdvanced platform to centralize service-desk and ITSM operations across the BPER banking group in Italy. The deployment corresponds to the Zucchetti PAT CX Studio application within the Customer Experience category and was configured to provide a multichannel user portal including an integrated digital assistant. Implementation emphasized core ITSM and customer experience capabilities, including ticketing and incident workflows, multichannel self service portal configuration, and virtual assistant interaction handling. Zucchetti PAT CX Studio and HelpdeskAdvanced components were configured for role based access control, queue management, and automated ticket routing to align service-desk and IT operations across business units. The rollout covered the BPER banking group in Italy and established centralized governance for service request handling and ITSM process standardization. The project integrated an assistente digitale into the HelpdeskAdvanced user portal as referenced by PAT and partner descriptions, embedding virtual assistant capabilities into the service experience. The Zucchetti PAT CX Studio application in Customer Experience was used to support service-desk and ITSM business functions for BPER Banca. | |
|
|
Zucchetti | Professional Services | 9000 | $2.9B | Italy | Zucchetti | Zucchetti PAT CX Studio | Customer Experience | 2017 | n/a | In 2017, Zucchetti deployed Zucchetti PAT CX Studio to support post sales service for its INFINITY HR customers in Italy, implementing a Customer Experience application focused on automated HR support. The rollout targeted HR and post sales processes for the Infinity HR suite and is documented in PAT's published case note. The implementation used PAT's Engagent/CX virtual assistant as the core capability, configuring the chatbot to autonomously resolve common HR support queries and manage interaction routing and session handling. Zucchetti PAT CX Studio was configured to operate as a first‑line virtual agent, handling approximately 1,000 interactions per month and autonomously answering about 80% of incoming HR support queries. Operational coverage was limited to Zucchetti's INFINITY HR post sales support in Italy, impacting HR support and customer service workflows within the service organization. Project and deployment details are recorded in PAT's case note, providing the primary source of implementation specifics for the Zucchetti PAT CX Studio Customer Experience deployment. |
Buyer Intent: Companies Evaluating Zucchetti PAT CX Studio
Discover Software Buyers actively Evaluating Enterprise Applications
| Logo | Company | Industry | Employees | Revenue | Country | Evaluated | ||
|---|---|---|---|---|---|---|---|---|
| No data found | ||||||||