Zucchetti Technographics
Discover the latest software purchases and digital transformation initiatives being undertaken by Zucchetti and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 9000 Zucchetti employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Zucchetti has purchased the following applications: Microsoft Azure Cloud Services for Application Hosting and Computing Services in 2019, Cisco Webex Meetings for Audio Video and Web Conferencing in 2020, Zucchetti PAT CX Studio for Customer Experience in 2017 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Zucchetti is running and its propensity to invest more and deepen its relationship with Microsoft , Cisco Systems , Salesforce or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Zucchetti revenues, which have grown to $2.94 billion in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Zucchetti intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
Insight Source |
|---|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft Azure Cloud Services | Application Hosting and Computing Services | IaaS | n/a | 2019 | 2019 |
Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
Insight Source |
|---|---|---|---|---|---|---|---|---|---|
| Cisco Systems | Legacy | Cisco Webex Meetings | Audio Video and Web Conferencing | Collaboration | n/a | 2020 | 2020 | ||
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Collaboration | Collaboration |
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2020 | 2020 |
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Collaboration | Collaboration |
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2022 | 2022 |
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
Insight Source |
|---|---|---|---|---|---|---|---|---|---|
| Zucchetti | Legacy | Zucchetti PAT CX Studio | Customer Experience | CRM | n/a | 2017 | 2017 | In 2017, Zucchetti deployed Zucchetti PAT CX Studio to support post sales service for its INFINITY HR customers in Italy, implementing a Customer Experience application focused on automated HR support. The rollout targeted HR and post sales processes for the Infinity HR suite and is documented in PAT's published case note. The implementation used PAT's Engagent/CX virtual assistant as the core capability, configuring the chatbot to autonomously resolve common HR support queries and manage interaction routing and session handling. Zucchetti PAT CX Studio was configured to operate as a first‑line virtual agent, handling approximately 1,000 interactions per month and autonomously answering about 80% of incoming HR support queries. Operational coverage was limited to Zucchetti's INFINITY HR post sales support in Italy, impacting HR support and customer service workflows within the service organization. Project and deployment details are recorded in PAT's case note, providing the primary source of implementation specifics for the Zucchetti PAT CX Studio Customer Experience deployment. | |
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Marketing Automation | CRM |
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2021 | 2021 |
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Sales Automation, CRM, Sales Engagement | CRM |
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2020 | 2020 |
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Tag Management | CRM |
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2020 | 2020 |
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CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
Insight Source |
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Endpoint Detection and Response (EDR) | CyberSecurity |
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2023 | 2023 |
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ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
Insight Source |
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IT Service Management | ITSM |
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2023 | 2023 |
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