AI Buyer Insights:

Moog, an UKG AutoTime customer evaluated Workday Time and Attendance

Wayfair, a Korber HighJump WMS customer just evaluated Manhattan WMS

Westpac NZ, an Infosys Finacle customer evaluated nCino Bank OS

Cantor Fitzgerald, a Kyriba Treasury customer evaluated GTreasury

Swedbank, a Temenos T24 customer evaluated Oracle Flexcube

Michelin, an e2open customer evaluated Oracle Transportation Management

Citigroup, a VestmarkONE customer evaluated BlackRock Aladdin Wealth

Moog, an UKG AutoTime customer evaluated Workday Time and Attendance

Wayfair, a Korber HighJump WMS customer just evaluated Manhattan WMS

Westpac NZ, an Infosys Finacle customer evaluated nCino Bank OS

Cantor Fitzgerald, a Kyriba Treasury customer evaluated GTreasury

Swedbank, a Temenos T24 customer evaluated Oracle Flexcube

Michelin, an e2open customer evaluated Oracle Transportation Management

Citigroup, a VestmarkONE customer evaluated BlackRock Aladdin Wealth

Zucchetti Data, Technology Stack, and Enterprise Applications
IaaS
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Insight Source
Microsoft Legacy Microsoft Azure Cloud Services Application Hosting and Computing Services IaaS n/a 2019 2019
Collaboration
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Insight Source
Cisco Systems Legacy Cisco Webex Meetings Audio Video and Web Conferencing Collaboration n/a 2020 2020
Collaboration Collaboration 2020 2020
Collaboration Collaboration 2022 2022
CRM
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Insight Source
Zucchetti Legacy Zucchetti PAT CX Studio Customer Experience CRM n/a 2017 2017 In 2017, Zucchetti deployed Zucchetti PAT CX Studio to support post sales service for its INFINITY HR customers in Italy, implementing a Customer Experience application focused on automated HR support. The rollout targeted HR and post sales processes for the Infinity HR suite and is documented in PAT's published case note. The implementation used PAT's Engagent/CX virtual assistant as the core capability, configuring the chatbot to autonomously resolve common HR support queries and manage interaction routing and session handling. Zucchetti PAT CX Studio was configured to operate as a first‑line virtual agent, handling approximately 1,000 interactions per month and autonomously answering about 80% of incoming HR support queries. Operational coverage was limited to Zucchetti's INFINITY HR post sales support in Italy, impacting HR support and customer service workflows within the service organization. Project and deployment details are recorded in PAT's case note, providing the primary source of implementation specifics for the Zucchetti PAT CX Studio Customer Experience deployment.
Marketing Automation CRM 2021 2021
Sales Automation, CRM, Sales Engagement CRM 2020 2020
Tag Management CRM 2020 2020
CyberSecurity
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Insight Source
Endpoint Detection and Response (EDR) CyberSecurity 2023 2023
ITSM
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Insight Source
IT Service Management ITSM 2023 2023
IT Decision Makers and Key Stakeholders at Zucchetti
First Name Last Name Title Function Department Email Phone
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Apps Being Evaluated by Zucchetti Executives
Date Company Status Vendor Product Category Market
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FAQ - APPS RUN THE WORLD Zucchetti Technographics

Zucchetti is a Professional Services organization based in Italy, with around 9000 employees and annual revenues of $2.94 billion.

Zucchetti operates a diverse technology stack with applications such as Microsoft Azure Cloud Services, Cisco Webex Meetings and Zucchetti PAT CX Studio, covering areas like Application Hosting and Computing Services, Audio Video and Web Conferencing and Customer Experience.

Zucchetti has invested in cloud applications and AI-driven platforms to optimize efficiency and growth, collaborating with vendors such as Microsoft, Cisco Systems and Zucchetti.

Zucchetti recently adopted applications including Radware Bot Manager in 2023, Atlassian Jira Service Desk in 2023 and Slack Connect in 2022, highlighting its ongoing modernization strategy.

APPS RUN THE WORLD maintains an up-to-date database of Zucchetti’s key decision makers and IT executives, available to Premium subscribers.

Our research team continuously updates Zucchetti’s profile with verified software purchases, vendor relationships, and digital initiatives identified from public and proprietary sources.

Subscribe to APPS RUN THE WORLD to access the complete Zucchetti technographics profile, including detailed breakdowns by category, vendor, and IT decision makers.