List of Zuper FSM Platform Customers
Seattle, 98075, WA,
United States
Since 2010, our global team of researchers has been studying Zuper FSM Platform customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Zuper FSM Platform for Field Service Management from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Zuper FSM Platform for Field Service Management include: IKEA India, a India based Retail organisation with 6000 employees and revenues of $400.0 million, Sail Internet, a United States based Communications organisation with 100 employees and revenues of $15.0 million, Transition Franchise Brands, a United States based Professional Services organisation with 15 employees and revenues of $2.0 million and many others.
Contact us if you need a completed and verified list of companies using Zuper FSM Platform, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Zuper FSM Platform customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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IKEA India | Retail | 6000 | $400M | India | Zuper | Zuper FSM Platform | Field Service Management | 2018 | n/a |
In 2018, IKEA India deployed Zuper FSM Platform to manage on-field assembly coworkers during a Hyderabad rollout. The Zuper FSM Platform, categorized as Field Service Management, was implemented to coordinate post-sale assembly and installation workflows across the retailer's customer-service and field operations.
The implementation focused on core Field Service Management capabilities, including centralized scheduling, dispatch and work order orchestration, mobile workforce coordination for technicians and assembly coworkers, and technician assignment logic to match jobs with in-house staff. Configuration centered on scheduling and dispatch consoles, job allocation and status tracking to support same-day and scheduled assembly appointments, with routing and appointment windows managed through the platform's operational modules.
Operational scope was limited to the Hyderabad rollout and targeted roughly 150 in-house assembly coworkers, impacting field operations and post-sale customer service functions. Governance emphasized consolidated scheduling and real-time workforce coordination to streamline assignment and on-site execution, and vendor communications describe improved operational coordination for the in-house assembly team as a primary outcome.
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Sail Internet | Communications | 100 | $15M | United States | Zuper | Zuper FSM Platform | Field Service Management | 2021 | n/a |
In 2021, Sail Internet implemented Zuper FSM Platform to digitize ISP field operations across San Diego and the San Francisco Bay Area. The Zuper FSM Platform, categorized as Field Service Management, centralized scheduling, intelligent dispatch, on-site reporting, CRM touchpoints and invoicing workflows for the communications provider.
Implementation focused on configuring scheduling and dispatch engines, mobile work order management, and reporting dashboards, aligning field technician workflows with back office billing and customer engagement processes. Sail Internet integrated Zuper FSM Platform with HubSpot, NetSuite and Zendesk to synchronize customer records, service tickets and invoicing data, enabling consistent CRM and accounting flows across service delivery and finance.
Operational coverage included field operations teams across San Diego and the San Francisco Bay Area, impacting scheduling, dispatch, field reporting and billing functions. Governance emphasized paperless workflows and automated dispatch rules to reduce manual coordination, and the vendor case study reports streamlined operations and improved visibility to support scaling.
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Transition Franchise Brands | Professional Services | 15 | $2M | United States | Zuper | Zuper FSM Platform | Field Service Management | 2025 | n/a |
In 2025 Transition Franchise Brands deployed the Zuper FSM Platform to standardize field operations across its U.S. franchise network. The Zuper FSM Platform is a Field Service Management solution implemented to support franchise operations and scalability in the United States.
The implementation focused on configuring core functional modules including work order management, advanced reporting, payroll capture, and invoicing. Configuration work included standardized work order templates and scheduling and dispatch orchestration aligned with Field Service Management workflows, plus dashboarding for franchise-level visibility and reporting.
Integrations were built to HubSpot to align customer and CRM records with field activities, and to QuickBooks to capture payroll details and drive invoicing workflows across franchise locations, enabling synchronized customer, financial, and service data. Data flows were organized to feed service outcomes into HubSpot for customer engagement and into QuickBooks for accounting entries, supporting consolidated reporting across the U.S. franchise footprint.
Governance changes centralized work order and invoicing processes to create consistent operational workflows across franchise sites, with rollout attention on process standardization and franchise scalability. Public communications from the company emphasize streamlined workflows and data-driven reporting outcomes as core benefits of the Zuper FSM Platform deployment.
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Buyer Intent: Companies Evaluating Zuper FSM Platform
- Ace Data Centers, a United States based Professional Services organization with 15 Employees
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