Apps Purchases: 10+ Million Software Purchases
Founded in 2010, APPS RUN THE WORLD is a leading technology intelligence and market-research company devoted to the application space. Leveraging a rigorous data-centric research methodology, we ask the simple B2B sales intelligence question: Who’s buying enterprise applications from whom and why?
Our global team of 50 researchers has been studying the digital transformation initiatives being undertaken by 2 million + companies including technographic segmentation of 10 million ERP, EPM, CRM, HCM, Procurement, SCM, Treasury software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Apps Run The World Buyer Insight and Technographics Customer Database has over 100 data fields that detail company usage of emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database, and different on-prem and cloud apps by function, customer size (employees, revenues), industry, country, implementation status, year deal won, partner involvement, Line of Business Key Stakeholders and key decision-makers contact details, including the systems being used by Fortune 1000 and Global 2000 companies.
Apply Filters For 10+ Million Software Purchases
- Workforce Management
- Task Management
| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | VAR/SI | Insight |
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American Express Services Europe Limited | Banking and Financial Services | 4013 | $1.6B | United Kingdom | Nice Systems | Nice CXone Workforce Call Recording | Workforce Management | 2016 | n/a |
In 2016, American Express Services Europe Limited implemented Nice CXone Workforce Call Recording as a centralized capture and playback platform supporting contact center operations. Nice CXone Workforce Call Recording was deployed to consolidate call recording, retention, and retrieval workflows under the Workforce Management umbrella, aligning recording capabilities with agent performance and quality assurance functions.
The implementation followed formal development, testing and implementation phases, with configuration work focused on call capture, storage lifecycle management, and playback for quality monitoring. Technical project responsibilities included systems integration design, software and hardware availability planning, capacity planning for storage and recording throughput, and staged testing across development, test and production environments.
Operational scope and governance were structured through program level roles such as Release Train Engineer and Technical Project Manager, who enforced standard operating procedures and SDLC best practices across the International Connex train. Governance activities included requirements gathering, task allocation, technical training for teams, procurement planning for recording infrastructure, and project financial management tied to budgeting and reporting.
Integrations were implemented with the broader contact center and telephony environment to ensure recordings were accessible for workforce and compliance workflows, while process changes centralized recording ownership within customer service quality assurance and workforce operations. The implementation of Nice CXone Workforce Call Recording directly connected the company, the application, the Workforce Management category and the business functions responsible for contact center quality and operational compliance.
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Ascensos Limited | Professional Services | 2587 | $81M | United Kingdom | Avaya | Avaya Aura Workforce Optimization | Workforce Management | 2017 | n/a |
In 2017 Ascensos Limited deployed Avaya Aura Workforce Optimization to support its contact centre Workforce Management needs across UK operations including the Motherwell site. The deployment aligned to operational objectives such as real time and intraday monitoring, short term rescheduling, and resource management and planning to support inbound contact handling and day‑of schedule optimization.
Avaya Aura Workforce Optimization was configured to deliver core Workforce Management capabilities, including real time adherence and intraday event management, EON MI reporting, schedule creation and same‑day rescheduling, and cross‑site workforce coordination. Configuration emphasized inbound real time reporting and EON MI to surface contact centre metrics that support operational decision making and resourcing adjustments.
The implementation operated alongside the Avaya telephony environment and was used in conjunction with Teleopti and People HR as part of the scheduling and workforce workflow, with data flows supporting schedule adjustments and operational reporting. Operational coverage centered on contact centre operations and operations support analysts who handled intraday activities, produced inbound real time and EON MI, and coordinated across sites.
Governance and process changes centered on instituting intraday rescheduling and resource planning workflows, enabling analysts to influence and present workforce decisions to operational leaders, and balancing conflicting requirements to produce practical schedules. Day‑to‑day ownership rested with operations support roles responsible for monitoring adherence, optimizing released schedules on the day, and maintaining cross‑site coordination while using Avaya Aura Workforce Optimization for Workforce Management.
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Professional Services | 8972 | $1.3B | United Kingdom | Genesys | Genesys CCPulse | Workforce Management | 2014 | n/a |
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Distribution | 15000 | $2.1B | United Kingdom | Verint Systems | Verint Workforce Management | Workforce Management | 2017 | n/a |
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Transportation | 434 | $468M | United Kingdom | Nice Systems | NICE IEX Workforce Management | Workforce Management | 2014 | n/a |
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Professional Services | 328 | $198M | United Kingdom | Blue Yonder | Blue Yonder Workforce Management (ex JDA Workforce Management) | Workforce Management | 2017 | n/a |
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Banking and Financial Services | 19800 | $6.5B | United Kingdom | Genesys | Genesys Workforce Management | Workforce Management | 2015 | n/a |
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Banking and Financial Services | 19800 | $6.5B | United Kingdom | Verint Systems | Verint Workforce Management | Workforce Management | 2018 | n/a |
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Banking and Financial Services | 93000 | $34.9B | United Kingdom | ActiveOps | ActiveOps Workware+ | Workforce Management | 2014 | n/a |
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Banking and Financial Services | 93000 | $34.9B | United Kingdom | Nice Systems | NICE IEX Workforce Management | Workforce Management | 2016 | n/a |
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