Apps Purchases: 10+ Million Software Purchases
Founded in 2010, APPS RUN THE WORLD is a leading technology intelligence and market-research company devoted to the application space. Leveraging a rigorous data-centric research methodology, we ask the simple B2B sales intelligence question: Who’s buying enterprise applications from whom and why?
Our global team of 50 researchers has been studying the digital transformation initiatives being undertaken by 2 million + companies including technographic segmentation of 10 million ERP, EPM, CRM, HCM, Procurement, SCM, Treasury software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Apps Run The World Buyer Insight and Technographics Customer Database has over 100 data fields that detail company usage of emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database, and different on-prem and cloud apps by function, customer size (employees, revenues), industry, country, implementation status, year deal won, partner involvement, Line of Business Key Stakeholders and key decision-makers contact details, including the systems being used by Fortune 1000 and Global 2000 companies.
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- ITSM
| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | VAR/SI | Insight | Insight Source |
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Chelsea and Westminster Hospital NHS Foundation Trust | Healthcare | 6339 | $896M | United Kingdom | Sunrise Software | Sunrise Sostenuto ITSM | IT Service Management | 2017 | n/a | In 2017, Chelsea and Westminster Hospital NHS Foundation Trust implemented Sunrise Sostenuto ITSM. The deployment was positioned as an IT Service Management implementation to centralize incident and change workflows across the Trust's IT function. Sunrise Sostenuto ITSM was configured to deliver ITIL-aligned incident management and structured change request handling. Functional capabilities implemented included requirement gathering, needs analysis, and structured systems and applications testing workflows to support change and release activities. The configuration emphasized formal incident classification, ticket lifecycle management, and traceability for testing artifacts. The implementation coexisted and integrated with ITIL LANDesk and ITSM ServiceNow incident management components cited in program notes, enabling handoffs and synchronization between existing incident repositories and the Sunrise Sostenuto ITSM platform for testing and change request activities. Integrations focused on incident synchronization and handover to support requirement validation and systems testing. Operational scope covered the Trust's IT service desk, change management function, and applications testing teams, aligning governance with ITIL principles for change approvals and incident escalation. Process changes included standardized change request templates, defined testing acceptance criteria, and integrated incident to change workflows to improve traceability across requirement gathering and validation steps. | |
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Chelsea and Westminster Hospital NHS Foundation Trust | Healthcare | 6339 | $896M | United Kingdom | Atlassian | Atlassian Jira Service Desk | IT Service Management | 2019 | n/a | ||
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Banking and Financial Services | 6328 | $1.7B | Peru | ServiceNow | ServiceNow ITSM | IT Service Management | 2024 | n/a |
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Professional Services | 6317 | $800M | Japan | ServiceNow | ServiceNow ITSM | IT Service Management | 2018 | n/a |
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Professional Services | 6317 | $800M | Japan | Atlassian | Atlassian Jira Service Desk | IT Service Management | 2022 | n/a |
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Banking and Financial Services | 6308 | $3.6B | United States | New Relic | New Relic APM | Application Performance Management | 2020 | n/a |
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Education | 6308 | $610M | Spain | Atlassian | Atlassian Jira Service Desk | IT Service Management | 2021 | n/a |
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Oil, Gas and Chemicals | 6301 | $4.8B | Netherlands | New Relic | New Relic APM | Application Performance Management | 2015 | n/a |
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Transportation | 6301 | $5.6B | Germany | Atlassian | Atlassian Jira Service Desk | IT Service Management | 2021 | n/a |
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Leisure and Hospitality | 6300 | $425M | United States | New Relic | New Relic APM | Application Performance Management | 2011 | n/a |
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