Apps Run The World Apps Purchases

Customer	Industry	Empl.	Revenue	Country	Vendor	Application	Category	When	VAR/SI	Insight Source
Plexus Worldwide	Consumer Packaged Goods	400	$100M	United States	ACI Worldwide	ACI ReD Shield	AML, Fraud and Compliance	2017	n/a	In 2017, Plexus Worldwide deployed ACI ReD Shield to support Merchant Fraud Protection and Monitoring. The implementation focused on monitoring fraud transactions and determining suspicious activity using ACI ReD Shield and other investigative tools, with the objective of protecting the business and customers from risk and loss. The ACI ReD Shield implementation centered on transaction monitoring, rule based scoring and alert management feeding a structured case management workflow for investigations. Investigative capabilities were configured to support verification workflows to confirm fraud, documented decision points for escalation, and procedural steps for account termination when fraud was confirmed. Automation of alerting and case routing was used to align investigator workload with investigation stages and evidence capture processes. Operational coverage included fraud operations, commissions and compliance teams, and customer facing support so that investigative findings could be operationalized into actions such as account suspension and launch of the buyback program. The project integrated ACI ReD Shield outputs with other tools used in investigation and with operational processes managed by commissions and compliance, enabling coordination to balance ambassador and distributor payouts during the new buyback program. Investigators used ACI ReD Shield to verify findings, confirm fraud, determine next steps and coordinate account termination and payout adjustments. Governance and process transformation were addressed by developing the first ever standard operating procedures for every fraud investigation task at Plexus Worldwide, designed into a learning format using PowerPoint and submitted to the director for implementation. These SOPs institutionalized investigation steps, verification checkpoints and cross functional handoffs between fraud, compliance and commissions.
AEGEAN	Transportation	3274	$2.0B	Greece	ACI Worldwide	ACI ReD Shield	AML, Fraud and Compliance	2017	n/a	In 2017, AEGEAN implemented ACI ReD Shield as its Merchant Fraud Protection and Monitoring solution for online bookings and payments. The deployment delivered a highly customized instance of ACI ReD Shield tailored to the airline environment, with configuration work focused on rule orchestration and prioritization logic for transactional screening. AEGEAN ACI ReD Shield Merchant Fraud Protection and Monitoring supports bookings and revenue protection workflows across the organization. The implementation included built in case management functionality and a bespoke reporting module that surfaces key transaction trends and investigative context. Configuration centered on enabling analysts to view transaction clusters quickly and to trigger timely rule changes, and the reporting module was designed to simplify operational monitoring and analyst triage. Operational coverage emphasized booking and revenue functions within Aegean Airlines, with a consistent procedural focus on prioritizing short notice bookings in the fraud screening process. Governance and workflow adjustments formalized how screening priorities are applied and how rule changes are tested and pushed, giving Aegean Airlines the ability to view key transaction trends quickly and easily and to obtain information needed to implement timely and effective rule changes where needed.
	Banking and Financial Services	33372	$10.3B	Mexico	ACI Worldwide	ACI UP Payments Risk Management Solution	AML, Fraud and Compliance	2016	n/a
	Banking and Financial Services	5000	$4.8B	New Zealand	ACI Worldwide	ACI UP Payments Risk Management Solution	AML, Fraud and Compliance	2017	n/a
	Professional Services	120	$8M	Saudi Arabia	ACI Worldwide	ACI UP Payments Risk Management Solution	AML, Fraud and Compliance	2017	n/a
	Oil, Gas and Chemicals	150	$30M	United States	ION Investment Group	ION Allegro CTRM	CTRM	2017	n/a
	Transportation	73463	$26.1B	United States	ION Investment Group	ION Allegro CTRM	CTRM	2017	n/a
	Oil, Gas and Chemicals	2300	$15.9B	United States	ION Investment Group	ION Allegro CTRM	CTRM	2017	n/a
	Oil, Gas and Chemicals	35	$15M	United States	Aspect Enterprise Solutions	Aspect CTRM	CTRM	2015	n/a
	Oil, Gas and Chemicals	180	$132M	Switzerland	Aspect Enterprise Solutions	Aspect CTRM	CTRM	2016	n/a

Logo

Customer

Industry

Empl.

Revenue

Country

Vendor

Application

Category

When

VAR/SI

Insight

Insight Source

Plexus Worldwide

Consumer Packaged Goods

400

$100M

United States

ACI Worldwide

ACI ReD Shield

AML, Fraud and Compliance

2017

n/a

In 2017, Plexus Worldwide deployed ACI ReD Shield to support Merchant Fraud Protection and Monitoring. The implementation focused on monitoring fraud transactions and determining suspicious activity using ACI ReD Shield and other investigative tools, with the objective of protecting the business and customers from risk and loss. The ACI ReD Shield implementation centered on transaction monitoring, rule based scoring and alert management feeding a structured case management workflow for investigations. Investigative capabilities were configured to support verification workflows to confirm fraud, documented decision points for escalation, and procedural steps for account termination when fraud was confirmed. Automation of alerting and case routing was used to align investigator workload with investigation stages and evidence capture processes. Operational coverage included fraud operations, commissions and compliance teams, and customer facing support so that investigative findings could be operationalized into actions such as account suspension and launch of the buyback program. The project integrated ACI ReD Shield outputs with other tools used in investigation and with operational processes managed by commissions and compliance, enabling coordination to balance ambassador and distributor payouts during the new buyback program. Investigators used ACI ReD Shield to verify findings, confirm fraud, determine next steps and coordinate account termination and payout adjustments. Governance and process transformation were addressed by developing the first ever standard operating procedures for every fraud investigation task at Plexus Worldwide, designed into a learning format using PowerPoint and submitted to the director for implementation. These SOPs institutionalized investigation steps, verification checkpoints and cross functional handoffs between fraud, compliance and commissions.

AEGEAN

Transportation

3274

$2.0B

Greece

ACI Worldwide

ACI ReD Shield

AML, Fraud and Compliance

2017

n/a

In 2017, AEGEAN implemented ACI ReD Shield as its Merchant Fraud Protection and Monitoring solution for online bookings and payments. The deployment delivered a highly customized instance of ACI ReD Shield tailored to the airline environment, with configuration work focused on rule orchestration and prioritization logic for transactional screening. AEGEAN ACI ReD Shield Merchant Fraud Protection and Monitoring supports bookings and revenue protection workflows across the organization. The implementation included built in case management functionality and a bespoke reporting module that surfaces key transaction trends and investigative context. Configuration centered on enabling analysts to view transaction clusters quickly and to trigger timely rule changes, and the reporting module was designed to simplify operational monitoring and analyst triage. Operational coverage emphasized booking and revenue functions within Aegean Airlines, with a consistent procedural focus on prioritizing short notice bookings in the fraud screening process. Governance and workflow adjustments formalized how screening priorities are applied and how rule changes are tested and pushed, giving Aegean Airlines the ability to view key transaction trends quickly and easily and to obtain information needed to implement timely and effective rule changes where needed.