Apps Purchases: 10+ Million Software Purchases

Founded in 2010, APPS RUN THE WORLD is a leading technology intelligence and market-research company devoted to the application space. Leveraging a rigorous data-centric research methodology, we ask the simple B2B sales intelligence question: Who’s buying enterprise applications from whom and why?

Our global team of 50 researchers has been studying the digital transformation initiatives being undertaken by 2 million + companies including technographic segmentation of 10 million ERP, EPM, CRM, HCM, Procurement, SCM, Treasury software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.

Apps Run The World Buyer Insight and Technographics Customer Database has over 100 data fields that detail company usage of emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database, and different on-prem and cloud apps by function, customer size (employees, revenues), industry, country, implementation status, year deal won, partner involvement, Line of Business Key Stakeholders and key decision-makers contact details, including the systems being used by Fortune 1000 and Global 2000 companies.

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Customer	Industry	Empl.	Revenue	Country	Vendor	Application	Category	When	VAR/SI	Insight Source
US Department of Veterans Affairs	Government	371000	$301.0B	United States	Exela Technologies	Exela Customer Satisfaction and Retention	Customer Engagement,Customer Experience	2019	General Dynamics Information Technology	In 2019 the US Department of Veterans Affairs selected Exela Technologies, teaming with General Dynamics Information Technology as prime, to deliver the VICCS program that provides enterprise wide claims intake, file conversion, digital mailroom and records management across the United States. The engagement explicitly includes Exela Customer Satisfaction and Retention as part of Exela's integrated customer communications and contact center capability, aligning the deployment with the Customer Engagement,Customer Experience category and the VA benefits administration mission. The implementation centered on modular capabilities including enterprise claims intake, automated file conversion and indexing, a centralized digital mailroom, records management and customer communications and notification services. Exela Customer Satisfaction and Retention was used to support inbound and outbound communications workflows and contact center orchestration, tying message routing and notification services into benefit recipient communications and case handling processes. Operational coverage was enterprise wide across VA sites in the United States and focused on benefits administration business functions, records lifecycle management and recipient communications. The solution was deployed as an integrated services stack feeding benefit processing workflows and CRM oriented communications, with Exela components providing document ingestion and communication orchestration that support outbound notification and inbound contact handling for benefits recipients. Program governance was executed under the VICCS task order with General Dynamics Information Technology as prime, which coordinated rollout sequencing, standards for records retention and program level oversight. The contract and configuration were intended to improve benefits administration turnaround and data quality through standardized intake, conversion and communications processes.
US Department of Veterans Affairs	Government	371000	$301.0B	United States	ID.me	ID.me	Identity and Access Management (IAM)	2016	n/a	In 2016, the US Department of Veterans Affairs contracted ID.me to provide authentication and identity proofing for VA.gov, implementing ID.me as the Identity and Access Management (IAM) solution to enable veterans to securely access healthcare and benefits online. The engagement began in early 2016 and delivered a federated, NIST compliant login experience across VA services in the United States, aligning the US Department of Veterans Affairs ID.me Identity and Access Management (IAM) relationship with federal security requirements. The implementation centered on identity proofing and multi factor authentication capabilities, with ID.me configured to perform identity verification workflows and to enforce MFA for veteran facing accounts. Functional modules implemented included federated authentication for single sign on across veteran facing sites and identity proofing pipelines that meet NIST risk and assurance frameworks, preserving credential assurance while simplifying user access flows. Operational coverage for the deployment spanned VA.gov and integrated into VA service portals that provide healthcare and benefits access, consolidating authentication across multiple veteran facing services to reduce login fragmentation. The solution operated within the United States, focused on veteran populations accessing online benefits and clinical portals, and used federation to unify authentication without naming other VA backend systems. Governance for the ID.me deployment emphasized federal security standards, NIST compliance, and centralized authentication controls to standardize access policies across departments delivering veteran services. The rollout reduced login fragmentation across veteran facing sites and streamlined access management, while maintaining identity proofing and multi factor authentication as core controls for online benefit and healthcare access.
	Government	371000	$301.0B	United States	Kforce	Kforce	Talent Sourcing	2018	n/a
	Government	371000	$301.0B	United States	Exela Technologies	Exela Compensation	Compensation Management	2012	n/a
	Government	371000	$301.0B	United States	PDF Share Forms	PDF Share Forms	Document Management	2021	n/a
	Government	371000	$301.0B	United States	Prodigo	Prodigo Marketplace	eCommerce	2020	Liberty It Solutions
	Government	5780	$1.1B	United States	Granicus	Granicus govDelivery	Citizen Engagement	2025	n/a
	Government	5780	$1.1B	United States	Google	Google Workspace (Formerly Google G-Suite)	Collaboration	2012	n/a
	Government	5780	$1.1B	United States	Google	Google Charts	Analytics and BI	2011	n/a
	Government	5780	$1.1B	United States	Proofpoint	Proofpoint Email Security and Protection	Secure Email Gateways (SEGs)	2011	n/a

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