Apps Run The World Apps Purchases

Customer	Industry	Empl.	Revenue	Country	Vendor	Application	Category	When	VAR/SI	Insight Source
Incitec Pivot Limited	Oil, Gas and Chemicals	5000	$4.1B	Australia	Ivanti	Cherwell ITIL	Incident Management	2018	n/a	In 2018, Incitec Pivot Limited implemented Cherwell ITIL from Ivanti for Incident Management. The deployment centralized Cherwell HelpDesk ticketing capabilities within the IT organization to provide a single incident intake and tracking point and to support automation-driven workflows. Implementation included creation and ongoing maintenance of models for RPA systems integration, enabling automated ticket creation, status updates, and integration reporting across connected IT systems. A Cherwell HelpDesk ticketing system model was created to support integration and reporting workflows and standard incident lifecycle functions were configured to align with IT operations. Integrations explicitly built include RPA Systems Integration models and an Active Directory model for rapid searching, updating, and maintenance of user and computer accounts. Those integrations connect Cherwell ITIL to identity operations and automation agents, enabling programmatic account maintenance and ticket-driven automation across IT systems. Models have been created and maintained since January 2018 to support continuous automation and reporting requirements, and the Cherwell ITIL deployment supports Incident Management for IT service management and identity related workflows. Ongoing governance is expressed through model maintenance and reporting processes to sustain the RPA integrations and system-driven incident handling.
Incitec Pivot Limited	Oil, Gas and Chemicals	5000	$4.1B	Australia	Gallagher Group	Gallagher Cardax Access Control	Physical Access Control System	2011	n/a	In 2011 Incitec Pivot Limited implemented Gallagher Cardax Access Control as its Physical Access Control System, initiating site level access credentialing and card management workflows. The deployment of Gallagher Cardax Access Control established a central platform for swipe card issuance and access control across operational sites including Phosphate Hill, with the Training Department operating as a primary user group during early operational phases. Configuration focused on credential and swipe card management, user provisioning, access assignment, and event auditing, with operators creating and maintaining swipe cards directly in the Cardax system. Employee master data was entered into SAP and used alongside Cardax records, while spreadsheets were used for supplemental data entry and report extraction, reflecting an integration pattern between Cardax credentialing and the company HR and training data flows in SAP. Operational coverage emphasized site security and training administration, with Phosphate Hill administrative staff performing laboratory test logging, training bookings, attendance coordination, and follow up on no shows that intersected with access provisioning tasks. Business functions impacted included site security, HR and training administration, and site operations where card issuance and access logs supported on site access controls and audit activities. Governance established formalized card creation and maintenance procedures, coordinated between the Training Department and security administrators, and relied on SAP entry and spreadsheet extracts for reconciliation and reporting. The implementation emphasized procedural controls for creating new employees, entering training records, and maintaining Cardax swipe credentials to support consistent access provisioning and operational audits.
	Oil, Gas and Chemicals	15000	$4.0B	Australia	UKG	UKG Workforce Central (ex Kronos Workforce Central)	Workforce Management	2010	n/a
	Oil, Gas and Chemicals	15000	$4.0B	Australia	UKG	UKG Workforce Central Timekeeper (ex Kronos Workforce Timekeeper)	Time and Attendance	2011	n/a
	Oil, Gas and Chemicals	15000	$4.0B	Australia	Ascender	Ascender Preceda	Core HR	2015	n/a
	Oil, Gas and Chemicals	15000	$4.0B	Australia	PageUp	PageUp ATS	Applicant Tracking System	2015	n/a
	Oil, Gas and Chemicals	15000	$4.0B	Australia	ServiceNow	ServiceNow ITSM	IT Service Management	2017	n/a
	Oil, Gas and Chemicals	15000	$4.0B	Australia	Cisco Systems	Cisco Webex Meetings	Audio Video and Web Conferencing	2021	n/a
	Oil, Gas and Chemicals	15000	$4.0B	Australia	Microsoft	Microsoft Azure Cloud Services	Application Hosting and Computing Services	2019	n/a
	Oil, Gas and Chemicals	15000	$4.0B	Australia	Microsoft	Microsoft 365	Collaboration	2015	n/a

Logo

Customer

Industry

Empl.

Revenue

Country

Vendor

Application

Category

When

VAR/SI

Insight

Insight Source

Incitec Pivot Limited

Oil, Gas and Chemicals

5000

$4.1B

Australia

Ivanti

Cherwell ITIL

Incident Management

2018

n/a

In 2018, Incitec Pivot Limited implemented Cherwell ITIL from Ivanti for Incident Management. The deployment centralized Cherwell HelpDesk ticketing capabilities within the IT organization to provide a single incident intake and tracking point and to support automation-driven workflows. Implementation included creation and ongoing maintenance of models for RPA systems integration, enabling automated ticket creation, status updates, and integration reporting across connected IT systems. A Cherwell HelpDesk ticketing system model was created to support integration and reporting workflows and standard incident lifecycle functions were configured to align with IT operations. Integrations explicitly built include RPA Systems Integration models and an Active Directory model for rapid searching, updating, and maintenance of user and computer accounts. Those integrations connect Cherwell ITIL to identity operations and automation agents, enabling programmatic account maintenance and ticket-driven automation across IT systems. Models have been created and maintained since January 2018 to support continuous automation and reporting requirements, and the Cherwell ITIL deployment supports Incident Management for IT service management and identity related workflows. Ongoing governance is expressed through model maintenance and reporting processes to sustain the RPA integrations and system-driven incident handling.

Incitec Pivot Limited

Oil, Gas and Chemicals

5000

$4.1B

Australia

Gallagher Group

Gallagher Cardax Access Control

Physical Access Control System

2011

n/a

In 2011 Incitec Pivot Limited implemented Gallagher Cardax Access Control as its Physical Access Control System, initiating site level access credentialing and card management workflows. The deployment of Gallagher Cardax Access Control established a central platform for swipe card issuance and access control across operational sites including Phosphate Hill, with the Training Department operating as a primary user group during early operational phases. Configuration focused on credential and swipe card management, user provisioning, access assignment, and event auditing, with operators creating and maintaining swipe cards directly in the Cardax system. Employee master data was entered into SAP and used alongside Cardax records, while spreadsheets were used for supplemental data entry and report extraction, reflecting an integration pattern between Cardax credentialing and the company HR and training data flows in SAP. Operational coverage emphasized site security and training administration, with Phosphate Hill administrative staff performing laboratory test logging, training bookings, attendance coordination, and follow up on no shows that intersected with access provisioning tasks. Business functions impacted included site security, HR and training administration, and site operations where card issuance and access logs supported on site access controls and audit activities. Governance established formalized card creation and maintenance procedures, coordinated between the Training Department and security administrators, and relied on SAP entry and spreadsheet extracts for reconciliation and reporting. The implementation emphasized procedural controls for creating new employees, entering training records, and maintaining Cardax swipe credentials to support consistent access provisioning and operational audits.