Amstelveen, 1186 DS,
Netherlands
KPMG
KPMG, a prominent reseller, system integrator, and consulting company, that plays a vital role in numerous system integration and digital transformation initiatives. KPMG collaboration with software players such as Microsoft, Kerridge Commercial Systems Limited and Ivalua Inc empowers organizations to embrace disruptive technologies and accelerate their journey to the cloud, thus reshaping their business models.
| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Product | Category | When | Insight | Insight Source |
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Transportation | 405 | $800M | Australia | Microsoft | Microsoft Dynamics 365 Customer Insights | Customer Data Platform | 2020 | In 2020, Australia Pacific Airports implemented Microsoft Dynamics 365 Customer Insights as a core Customer Data Platform to harmonize customer and marketing data across Melbourne Airport and Launceston Airport. The Microsoft Dynamics 365 Customer Insights deployment formed part of a broader Dynamics 365 platform rollout that also included Finance, Customer Service, Sales, Field Service, Supply Chain Management, and the Asset Management Add-in. Implementation context and scope focused on a cloud-based, centralized data environment to replace fragmented on-premises applications and disparate marketing lists, with a specific migration of more than two million marketing contacts. The deployment targeted passenger and tenant facing functions across Melbourne Airport and Launceston Airport, aligning marketing, operations, property management, and asset teams on a single data source to support everyday passenger journeys and commercial activities. Modules and configuration work centered on Microsoft Dynamics 365 Customer Insights for unified customer profiles and journey orchestration, Dynamics 365 Field Service and Asset Management for work order and preventative maintenance orchestration, and Finance for integrated invoicing and procurement workflows. The team performed deduplication and data harmonization, built automated marketing journeys and email templates, and configured prioritized work order routing so operational fixes such as runway or critical asset repairs are triaged ahead of routine maintenance. Integrations and architecture included dual-write synchronization and global address book capabilities to unify party data across the Dynamics 365 platform, and explicit integrations with Oracle Primavera for project operations, IBM Maximo for enterprise asset considerations, Salesforce for historical marketing data, and Flex Property for leasing workflows. KPMG was engaged as the SI VAR on the program, and the internal team established an ongoing partnership with Microsoft account management and the FastTrack team to stabilize architecture, data mapping, and post-implementation support. Governance and rollout followed a four-part deployment schedule executed from August 2021 through October 2022, with systems running in production from November 2022. Early project challenges prompted a governance reset and focused change management, with APAC adapting processes to product capabilities to improve adoption among hundreds of contract and operational users. Explicitly stated outcomes include automated preventative maintenance schedules covering 50,000 physical assets, centralized procurement and inventory visibility, marketing-driven revenue of 4.5 million Australian dollars since May of the reported period, faster response to urgent customer issues now addressed within 24 hours, and a simplified IT estate with regular security updates from Microsoft and continued roadmap work including real-time journeys for parking bookings and further Finance integrations. | |
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Distribution | 239 | $205M | United Kingdom | Kerridge Commercial Systems Limited | Kerridge k8 ERP | Distribution ERP | 2018 | ||
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Transportation | 15899 | $1.0B | Norway | Ivalua Inc | Ivalua Source to Contract | Sourcing | 2023 | In 2023 Wilhelmsen implemented Ivalua Source to Contract as a Sourcing solution to centralize procurement and supplier management. Wilhelmsen's deployment of Ivalua Source to Contract, within the Sourcing category, supports procurement and supplier management business functions across the group and was announced with partner KPMG Norway. Wilhelmsen configured Ivalua Source to Contract to leverage market-leading prebuilt functionalities for Supplier Qualification, Risk & Performance Management, Sourcing and Contract Lifecycle Management. Configuration work focused on supplier onboarding and qualification workflows, sourcing event orchestration, and contract template and lifecycle controls consistent with Sourcing functional workflows. KPMG Norway served as the system integrator guiding the technical deployment and local change management activities. The implementation scope covers enterprise procurement processes and supplier management across Wilhelmsen's global footprint, including 247 offices in 58 countries and more than 15,000 employees, with Ivalua positioned to address spend from all its suppliers and consolidate supplier qualification and risk records. Governance and process changes were oriented toward digitising and streamlining supplier management operations, with procurement and customer success leadership driving standardization and supplier collaboration practices. Stakeholders cited anticipated increases in operational efficiency and improved collaboration with value chain partners as expected outcomes, while Ivalua Source to Contract was characterized as providing the flexibility required to broaden visibility into supplier risk and performance. | |
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Utilities | 1600 | $1.0B | Australia | Ivalua Inc | Ivalua Source to Contract | Sourcing | 2023 |
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Utilities | 1549 | $2.7B | Canada | IBM | IBM Maximo Application Suite | Enterprise Asset Management | 2017 |
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Manufacturing | 3300 | $800M | Brazil | IBM | IBM Power Systems | Application Hosting and Computing Services | 2019 |
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Utilities | 120 | $63M | Canada | Hexagon | HxGN EAM (Ex. Infor EAM) | Enterprise Asset Management | 2019 |
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Transportation | 22819 | $14.8B | Singapore | Ethereum Foundation | Ethereum Platform | Blockchain Platform | 2019 |
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Education | 1950 | $202M | Australia | Board International | Board Intelligent Planning Platform | EPM | 2022 |
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Education | 7500 | $1.5B | Australia | Atlassian | Atlassian JIRA | Project Portfolio Management | 2019 |
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Buyer Intent: Companies Evaluating KPMG Services
- Rek, a United States based Professional Services organization with 10 Employees
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