List of Duck Creek Billing Customers
Duck Creek Technologies
100 Summer St 8th Floor Suite #801,
Boston, 2210, MA,
United States
Boston, 2210, MA,
United States
1 833-798-7789
Professional Services
1900
$375M
Since 2010, our global team of researchers has been studying Duck Creek Billing customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Duck Creek Billing for Time Tracking and Billing from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Duck Creek Billing for Time Tracking and Billing include: Allstate, a United States based Insurance organisation with 55000 employees and revenues of $67.69 billion, GEICO, a United States based Insurance organisation with 40000 employees and revenues of $35.09 billion, The Hartford Insurance Group, a United States based Insurance organisation with 19900 employees and revenues of $20.00 billion, HDFC ERGO General Insurance, a India based Insurance organisation with 11181 employees and revenues of $18.50 billion, Great American Insurance Group, a United States based Insurance organisation with 8500 employees and revenues of $7.83 billion and many others.
Contact us if you need a completed and verified list of companies using Duck Creek Billing, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Duck Creek Billing customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
Apply Filters For Customers
| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
|---|---|---|---|---|---|---|---|---|---|---|---|
 |
Allstate | Insurance | 55000 | $67.7B | United States | Duck Creek Technologies | Duck Creek Billing | Time Tracking and Billing | 2018 | n/a |
In 2018 Allstate implemented Duck Creek Billing, deploying Duck Creek Billing as the core application within the Time Tracking and Billing category. The deployment supported Allstate Commercial Insurance and specifically the Commercial Auto Product stream, engaging product development, quality assurance, and production support teams across the initiative.
The implementation centered on billing workflow capabilities, payments orchestration, rating premium calculations, UI pages, forms, versioning controls, and configuration via Duck Creek Manuscript scripting and templates. Engineers and testers followed Agile practices, maintained code change documents, conducted peer reviews, and performed unit testing before code promotion, while training programs covered both policy and billing modules to accelerate operator and developer proficiency with Duck Creek Billing.
Operational integrations connected Duck Creek Billing to Allstate internal systems for quoting, policy data, rating and billing databases, and agent and customer channels, with coordination between multiple internal teams to align data flows. Application support and diagnostics relied on SQL, production logs, debug tooling, and a formal ticketing process using ADO and Version-One for task and defect tracking, enabling root cause analysis and targeted data fixes.
Governance and release practices included daily defect prioritization meetings, structured change orders for incident resolutions, adherence to SLA-driven ticket triage, approval and review processes for production fixes, and scheduled production validation activities outside normal business hours. Onboarding procedures were formalized to provision access and manage internal information requests through service tickets for contributors working on Duck Creek Billing.
|
 |
Anchor General Insurance Company | Insurance | 250 | $80M | United States | Duck Creek Technologies | Duck Creek Billing | Time Tracking and Billing | 2020 | n/a |
In 2020 Anchor General Insurance Company implemented Duck Creek Billing on Duck Creek OnDemand as its centralized Time Tracking and Billing platform to consolidate billing and customer-facing payment workflows. Duck Creek Billing was provisioned as a SaaS deployment, positioning the insurer to use vendor-managed application hosting, upgrades, and infrastructure services while centralizing billing orchestration and invoicing functions.
The implementation emphasized core billing modules and orchestration capabilities, including billing engine configuration, invoice generation, payment processing, and self-service billing portals. Anchor General extended Duck Creek Billing to consumer and agent portals that allow users to view bills, process payments, print ID cards, and access policy information, aligning the Duck Creek Billing application with broader customer engagement and agent servicing workflows. The rollout plan referenced ready-to-run auto insurance content for motor vehicle record intake and police report services to accelerate configuration and reduce custom data work.
Integrations were scoped to on-demand service integrations for MVR and police report feeds and to the Duck Creek OnDemand ecosystem services that support billing, policy and claims touchpoints, enabling shared data flows across policy, billing, and claims functions. The deployment targeted concurrent billing and policy users at go-live with an initial sizing of 3,000 concurrent users and a planned scale to 10,000 by year six, covering billing operations, customer service, agent distribution channels, and claims intake interfaces. The implementation timeline was planned for an accelerated nine month configuration and cutover period.
Governance and operational change centered on shifting platform maintenance and upgrade responsibility to Duck Creek OnDemand, so Anchor General could redirect internal IT resources toward strategic initiatives and operational oversight. The stated business outcomes for Duck Creek Billing focused on improving the customer and agent experience, expanding billing capabilities, and enabling web-based portals and self-service opportunities for agents and consumers.
|
 |
Arbella Insurance | Insurance | 1000 | $246M | United States | Duck Creek Technologies | Duck Creek Billing | Time Tracking and Billing | 2018 | Cognizant |
In 2018, Arbella Insurance implemented Duck Creek Billing to centralize premium invoicing and accounts receivable within its Time Tracking and Billing domain. The deployment used Duck Creek OnDemand, Duck Creek Technologies' cloud-native SaaS platform, with Cognizant engaged as the systems integrator for the implementation.
Duck Creek Billing was configured to interoperate with Duck Creek Rating and Duck Creek Policy as part of a broader Duck Creek suite deployment, enabling cohesive billing workflows tied to product configuration and pricing. The implementation emphasized low-code product configuration for faster rate and product changes, and standard Time Tracking and Billing capabilities such as invoicing, payment posting, account reconciliation, and billing lifecycle orchestration.
Operational coverage targeted Arbella's personal lines operations and agent-facing billing interactions, supporting customer billing and producer workflows across Arbella's Massachusetts and Connecticut personal lines footprint. Billing was aligned with producer and distribution management modules to streamline agent billing inquiries and improve end-to-end policy to cash processes.
Governance relied on Duck Creek OnDemand managed services to assume routine IT operations and continuous application upgrades, while Cognizant provided implementation governance and cloud platform integration support. Arbella positioned the Duck Creek Billing implementation to increase speed to market, improve product flexibility, and ease connection with the insurtech ecosystem, leveraging low-code tools to accelerate future market expansion.
|
 |
Argo Group USA | Insurance | 900 | $296M | United States | Duck Creek Technologies | Duck Creek Billing | Time Tracking and Billing | 2018 | n/a |
In 2018, Argo Group USA implemented Duck Creek Billing as part of a broader Duck Creek OnDemand deployment, aligning its billing and time tracking processes with the Time Tracking and Billing category. Duck Creek Billing was provisioned via Duck Creek OnDemand, and the full application name Duck Creek Billing appears as the central invoicing and premium billing engine in the program.
The implementation included configuration of Duck Creek Billing alongside Duck Creek Policy, Duck Creek Claims, Duck Creek Industry Content, and Duck Creek Insights modules as part of a suite deployment on the provider SaaS platform. Functional workstreams focused on billing schedules, invoicing, premium installment handling, and accounts receivable workflows consistent with Time Tracking and Billing capabilities, while leveraging shared policy and claims data models to ensure consistent rating and settlement flows.
Deployment architecture used Duck Creek OnDemand for SaaS hosting, where the vendor provided application management, upgrades, and infrastructure services to Argo Group USA. Operational coverage emphasized core business functions including billing operations, finance, underwriting support, and claims administration, with integrations implemented between the Duck Creek Billing module and the co-deployed Policy and Claims modules to support end to end insurance lifecycle processes.
Governance was executed as a multiyear initiative to integrate and simplify the companys application portfolio, with explicit objectives to increase productivity and reduce expense. Duck Creek OnDemand was positioned to manage day to day IT operations and continuous application upgrades, enabling Argo to concentrate on insurance expertise while the SaaS provider handled operational continuity and platform maintenance.
|
 |
Atlas General Insurance | Insurance | 90 | $10M | United States | Duck Creek Technologies | Duck Creek Billing | Time Tracking and Billing | 2010 | n/a |
In 2010, Atlas General Insurance implemented Duck Creek Billing as part of a multi-product agreement that included Duck Creek Policy Administration and Duck Creek Templates for Workers' Compensation, positioning Duck Creek Billing within its Time Tracking and Billing capability set. The engagement was aimed at supporting Atlas's national workers' compensation programs and broker-facing service model, while aligning billing with policy administration and industry specific templates.
Duck Creek Billing was configured to support core billing workflows common to insurance billing systems, including billing schedules, invoicing, accounts receivable processing, and premium billing rules tied to workers' compensation templates. Duck Creek Billing was applied alongside Duck Creek Policy Administration to ensure policy data and premium calculations flowed into billing schedules, enabling automated invoicing and payment posting consistent with insurer billing operations.
Integrations were implemented between Duck Creek Billing, Duck Creek Policy Administration, and Duck Creek Templates for Workers' Compensation to synchronize policy, endorsement, and premium data into billing and collections workflows. Operational coverage focused on Atlas's national workers' compensation lines, affecting billing operations, finance, broker servicing, and customer service functions, with configuration aligned to workers' compensation product constructs and template driven rating inputs.
Governance changes emphasized billing workflow orchestration and service responsiveness, with executive guidance that the Duck Creek suite would deliver flexibility and timelier service delivery. Duck Creek Billing was positioned to centralize Time Tracking and Billing processes for Atlas General Insurance, enabling tighter alignment between policy administration and billing operations as described by company leadership.
|
 |
|
Insurance | 600 | $324M | Australia | Duck Creek Technologies | Duck Creek Billing | Time Tracking and Billing | 2019 | n/a |
|
|
|
|
Insurance | 1876 | $6.0B | Bermuda | Duck Creek Technologies | Duck Creek Billing | Time Tracking and Billing | 2020 | n/a |
|
|
|
|
Insurance | 1800 | $5.0B | United States | Duck Creek Technologies | Duck Creek Billing | Time Tracking and Billing | 2018 | n/a |
|
|
|
|
Insurance | 130 | $40M | United States | Duck Creek Technologies | Duck Creek Billing | Time Tracking and Billing | 2018 | n/a |
|
|
|
|
Automotive | 500 | $135M | Australia | Duck Creek Technologies | Duck Creek Billing | Time Tracking and Billing | 2025 | n/a |
|
Showing 1 to 10 of 44 entries
Buyer Intent: Companies Evaluating Duck Creek Billing
ARTW Buyer Intent uncovers actionable customer signals, identifying software buyers actively evaluating Duck Creek Billing. Gain ongoing access to real-time prospects and uncover hidden opportunities.
Discover Software Buyers actively Evaluating Enterprise Applications
| Logo | Company | Industry | Employees | Revenue | Country | Evaluated | ||
|---|---|---|---|---|---|---|---|---|
| No data found | ||||||||
FAQ - APPS RUN THE WORLD Duck Creek Billing Coverage
Duck Creek Billing is a Time Tracking and Billing solution from Duck Creek Technologies.
Companies worldwide use Duck Creek Billing, from small firms to large enterprises across 21+ industries.
Organizations such as Allstate, GEICO, The Hartford Insurance Group, HDFC ERGO General Insurance and Great American Insurance Group are recorded users of
Duck Creek Billing for Time Tracking and Billing.
Companies using Duck Creek Billing are most concentrated in Insurance, with adoption spanning over 21 industries.
Companies using Duck Creek Billing are most concentrated in United States and India, with adoption tracked across 195 countries worldwide. This global distribution highlights the popularity of Duck Creek Billing across Americas, EMEA, and APAC.
Companies using Duck Creek Billing range from small businesses with 0-100 employees - 15.91%, to mid-sized firms with 101-1,000 employees - 45.45%, large organizations with 1,001-10,000 employees - 27.27%, and global enterprises with 10,000+ employees - 11.36%.
Customers of Duck Creek Billing include firms across all revenue levels — from $0-100M, to $101M-$1B, $1B-$10B, and $10B+ global corporations.
Contact APPS RUN THE WORLD to access the full verified Duck Creek Billing customer database with detailed Firmographics such as industry, geography, revenue, and employee breakdowns as well as key decision makers in charge of Time Tracking and Billing.