Rzeszow, 35-322,
Poland
Asseco
Asseco, a prominent reseller, system integrator, and consulting company, that plays a vital role in numerous system integration and digital transformation initiatives. Asseco collaboration with software players such as Asseco Group empowers organizations to embrace disruptive technologies and accelerate their journey to the cloud, thus reshaping their business models.
| Reseller and SI | Vendor | Application | Category | Market |
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| Asseco | Asseco Group | Asseco Live Platform | Call Center,Customer Experience,Customer Analytics,Customer Support | CRM |
| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Product | Category | When | Insight | Insight Source |
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Vilniaus Vandenys Lithuania | Utilities | 596 | $67M | Lithuania | Asseco Group | Asseco Live Platform | Call Center,Customer Experience,Customer Analytics,Customer Support | 2023 | In 2023 Vilniaus Vandenys Lithuania contracted Asseco Lithuania, in consortium with Alna Business, to deploy the Asseco Live Platform as part of a FAVAKA implementation. The Asseco Live Platform implementation includes Live 3.0 CRM/contact-center and is categorized as CRM/contact-center, combined with financial management and accounting modules to centralize customer communication and billing across Lithuania. The technical scope centers on Live 3.0 CRM/contact-center for omnichannel customer support, coupled with financial management and accounting modules to manage billing and invoicing workflows. Configuration work emphasizes contact-center workflows and customer data consolidation within the Asseco Live Platform, aligning CRM case handling with billing events and account records. Operational coverage spans customer service and billing functions across Lithuania, with Asseco Lithuania named as the system integrator in consortium with Alna Business. The program is a multi-module utility transformation signed in 2023 and scheduled for completion in 2026, sequencing CRM/contact-center capability ahead of broader financial module rollouts. Governance is structured around the Asseco and Alna consortium, using phased releases and configuration governance to manage cutover risk and service continuity. Rollout planning explicitly separates omnichannel contact-center activation from subsequent financial and accounting module adoption, enabling staged training and process alignment for customer service and finance teams. |
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Buyer Intent: Companies Evaluating Asseco Services
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