Paris, 95877,
France
Atos
Atos, a prominent reseller, system integrator, and consulting company, that plays a vital role in numerous system integration and digital transformation initiatives. Atos collaboration with software players such as SAP, Sinequa and empowers organizations to embrace disruptive technologies and accelerate their journey to the cloud, thus reshaping their business models.
| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Product | Category | When | Insight | Insight Source |
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Retail | 12000 | $4.5B | France | SAP | SAP Supply Chain Management | Supply Chain Management | 2012 | ||
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Consumer Packaged Goods | 180 | $95M | United Kingdom | SAP | SAP Warehouse Management | Warehouse Management | 2017 | ||
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Aerospace and Defense | 56000 | $34.0B | France | Sinequa | Sinequa Search Cloud | Application, Web and Enterprise Search | 2013 | In 2013, Airbus Helicopters deployed Sinequa Search Cloud to power technical support and customer self service across its global support centers. The Sinequa Search Cloud implementation unified thousands of technical documents, databases and case records into a single searchable corpus to support engineers and service agents. The deployment used core Application, Web and Enterprise Search capabilities including large scale indexing, semantic relevance and search analytics to enable natural language queries and faceted navigation across document and case content. Configuration emphasis included domain specific relevance tuning and indexing pipelines to surface maintenance manuals, repair procedures and prior case resolutions for frontline support staff. Atos delivered the implementation and integrated Sinequa Search Cloud with Airbus Helicopters document repositories, support case record stores and internal technical databases to create a unified retrieval layer. Operational scope covered technical support and customer service across Airbus Helicopters global support centers, consolidating knowledge access for field engineers, call center agents and support analysts. Governance changes established centralized search driven knowledge access and aligned support workflows to the indexed corpus, with process adjustments to route agents to verified technical content. The initiative targeted technical support and customer service and resulted in faster resolution times, higher self service rates and a reported 7% increase in customer satisfaction. |
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Buyer Intent: Companies Evaluating Atos Services
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