Chicago, 60605-3450, IL,
United States
Brainvire Infotech
Brainvire Infotech, a prominent reseller, system integrator, and consulting company, that plays a vital role in numerous system integration and digital transformation initiatives. Brainvire Infotech collaboration with software players such as Odoo, Brainvire and empowers organizations to embrace disruptive technologies and accelerate their journey to the cloud, thus reshaping their business models.
| Reseller and SI | Vendor | Application | Category | Market |
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| Brainvire Infotech | Brainvire | Brainvire Auro CRM | CRM | CRM |
| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Product | Category | When | Insight |
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Retail | 90 | $15M | United States | Odoo | Odoo Helpdesk | Customer Support | 2022 |
In 2022, Brian Gavin Diamonds implemented Odoo Helpdesk as part of a broader Odoo ERP rollout to centralize Customer Support and after sales workflows. The project was hosted on Odoo SaaS, executed by Brainvire Infotech Inc., completed over a nine month timeline and configured for a US based retail and eCommerce operation with roughly 90 employees and 13 active Odoo users.
The Odoo Helpdesk implementation was configured to manage returns management, repairs, exchanges, and RMA lifecycle tracking as integrated customer service capabilities. Helpdesk ticketing was linked to sales quotes and orders that progress through stages such as CAD, Purchase, Manufacturing, Assembly, Quality Control, and Photography, enabling service teams to see order status alongside RMA and warranty requests. The broader Odoo footprint included CRM, Invoicing, Sales, Accounting, Inventory, Manufacturing, Purchase, Quality, PLM, and Website, and custom dashboards were created to surface commission, order and diamond attribute reporting to support customer service decision making.
Third party integrations were retained and surfaced inside the Odoo environment, including TaxJar for tax calculations, ParcelPro with FedEx and UPS for shipping orchestration, Brinks for secure logistics of precious goods, Listrak for marketing automation, and RapNet for diamond sourcing and trading. Operational coverage spans sales, manufacturing, procurement, quality and finance teams in the United States, with Helpdesk workflows embedded into order management and RMA processes to support personalized product customizations and after sales servicing.
Governance and process changes were enforced via procurement and make to order rules, grouped manufacturing jobs by metal or gemstone attributes, and automated replenishment logic to align production and purchase planning. Brainvire delivered custom reports for costing, traceability and sales filtering by cut clarity weight and customization tags, and Odoo Helpdesk was positioned to improve the customer journey by providing unified visibility across accounting, reporting, billing and support workflows, while the customer sought a long term partnership with Odoo.
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Oil, Gas and Chemicals | 15 | $2M | United States | Odoo | Odoo Open Source ERP | ERP Financial | 2021 |
Ceramic Color & Chemical Manufacturing selected and deployed Odoo Open Source ERP in 2021 to replace a legacy system, engaging Brainvire Infotech as the implementation partner. The implementation targeted the company’s ERP Financial needs to address specific payroll and inventory challenges that were disrupting back-office accuracy and throughput.
Brainvire implemented Odoo’s payroll and inventory functionality alongside core accounting/financial modules, consolidating transactional flows between manufacturing inventory and general ledger processes. The deployment standardized and automated payroll and inventory processes across the company’s operations, streamlining back-office workflows and improving operational accuracy for the Pennsylvania-based manufacturer that serves global customers, including the Department of Defense.
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Retail | 360 | $32M | United States | Odoo | Odoo Open Source ERP | ERP Financial | 2020 |
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Insurance | 50 | $15M | United States | Brainvire | Brainvire Auro CRM | CRM | 2021 |
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Distribution | 30 | $4M | United States | Odoo | Odoo eCommerce | eCommerce | 2023 |
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Distribution | 30 | $4M | United States | Odoo | Odoo Open Source ERP | ERP Financial | 2023 |
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Distribution | 30 | $4M | United States | Odoo | Odoo Sales | Sales Automation,Sales Engagement | 2023 |
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Distribution | 30 | $4M | United States | Odoo | Odoo Inventory | Inventory Management | 2023 |
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Distribution | 30 | $4M | United States | Odoo | Odoo Manufacturing | Manufacturing ERP | 2023 |
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Distribution | 30 | $4M | United States | Odoo | Odoo Purchasing | Procurement | 2023 |
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