BT Group
BT Group
List of Software Implementations where BT Group is Reseller or System Integrator
BT Group, a prominent reseller, system integrator, and consulting company, that plays a vital role in numerous system integration and digital transformation initiatives. BT Group collaboration with software players such as Avaya empowers organizations to embrace disruptive technologies and accelerate their journey to the cloud, thus reshaping their business models.
BT Group is a Reseller or SI for the following software solutions:
| Reseller and SI | Vendor | Application | Category | Market |
|---|---|---|---|---|
| BT Group | Oracle | Oracle E-Business Suite HRMS | Core HR | HCM |
| BT Group | Avaya | Avaya Aura Contact Center | Call Center | CRM |
List of Software Implementations where BT Group is a Reseller or SI
| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Product | Category | When | Insight |
|---|---|---|---|---|---|---|---|---|---|---|
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North East Ambulance Service NHS Trust | Healthcare | 6614 | $1.0B | United Kingdom | Avaya | Avaya Aura Contact Center | Call Center | 2018 |
In 2018 North East Ambulance Service NHS Trust initiated a joint procurement to deploy Avaya Aura Contact Center as a Call Center telephony replacement across emergency operations and back office functions. The procurement led to a contract award to British Telecom after a joint NAA exercise led by YAS, with a business case approved in June 2019 at a stated cost of £760K.
The deployment used Avaya Aura Contact Center and Avaya Call Management capabilities to provide centralized call handling, SIP trunking, and a new voice recording solution. Configuration work included provisioning of soft phone capability to support clinical homeworkers, SIP line capacity expansion to enable flexible inbound concurrency, and firmware management for a large desktop handset estate.
Integrations were explicitly implemented with the Trusts voice recording platform, ICCS as part of the dispatch system, Airwave, the Workforce Management System, CAD via Centricity Software, EOC wallboards, and the Data Warehouse for call statistics and reporting. A cloud based smart numbers service was used to predefine routing for 999, NHS 111 and scheduled care numbers, and the migration was executed in two phases, an EOC cutover of around 300 telephones completed in a 17 hour overnight window and a back office phase that ported ISDN numbers to SIP and rolled out roughly 200 additional telephones, with the overall program involving circa 600 telephones and 800 plus telephone lines.
Project governance included joint project documentation with BT, a project plan, risks and actions logs, weekly supplier calls, monthly internal project board meetings and highlight reports to the bi monthly Technology Working Group. Original go live targets moved from November 2019 to March 2020, were deferred during the COVID lockdown and the cutover was completed in October 2020, with BT as the primary systems integrator and coordination with Sinclair Voicenet and Capita for specialty components; the internal N and T Team of four staff led operational management and execution.
Issues and follow up work were captured during cutover, including call recording server dependencies, handset firmware reloading to prevent reboots, and transient voice quality at Winter House which was rectified. Explicitly stated outcomes include no loss of 999 calls during migration, NHS 111 contingency routing used during EOC cutover and removal of contingency by 10am the following day, NEAS being the first NAA member to complete migration, and the introduction of a soft phone capability and SIP flexibility to support remote working and rapid line capacity changes.
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IT Decision Makers and Key Stakeholders at BT Group
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Director of HR | Director | HR | |
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Chief HR Officer, Global Services | CXO | HR | |
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Chief Technology and Information Officer | CXO | IT | |
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Chief Architect, Digital | Manager | Finance | |
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Transformation Director, Dynamic Infrastructure - Networks at BT | Director | Operations | |
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Director, Customer Experience & Go-to-Market - BT Central Business Services | Director | Customer Service | |
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Vice President HR | VP | HR | |
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HR Director | Director | HR | |
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Managing Director Global Portfolio | Director | Investment | |
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GM Cloud UC and CRM | CXO | IT | |
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Head of Operations & Client Engagement | Director | Customer Service | |
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Customer Experience Manager | Manager | Customer Service | |
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Head of Customer Marketing | Director | Customer Service | |
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Director People Reporting & Analytics | Director | HR | |
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HR Director | Director | HR | |
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Human Resources Director | Director | HR | |
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HR Technology Director | Director | HR | |
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Chief People & Culture Officer | CXO | HR | |
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Head of Talent Acquisition, Contingent & Operations | Director | HR | |
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TA Director | Director | HR | |
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Director, Talent Acquisition | Director | HR | |
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Talent Acquisition Manager | Manager | HR | |
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Talent Acquisition Lead | Manager | HR | |
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Talent Acquisition Partner | Manager | HR | |
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People and HR Service Delivery Director | Director | HR | |
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Talent Acquisition Lead | Manager | HR | |
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Talent Acquisition Lead - Global & Operations | Manager | HR | |
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Talent Acquisition Manager | Manager | HR | |
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TA Operations Manager | Manager | HR | |
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Buyer Intent: Companies Evaluating BT Group Services
ARTW Buyer Intent uncovers actionable customer signals, identifying software buyers actively evaluating BT Group software implementations. Gain ongoing access to real-time prospects and uncover hidden opportunities.
| Logo | Company | Industry | Employees | Revenue | Country | Evaluated | ||
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BT Group System Integrator / VAR Profile
BT Group is a system integrator and technology consulting firm headquartered in London, United Kingdom, with approximately 85300 employees and annual revenues of $26.8B.
BT Group implements and supports enterprise applications across markets such as CRM.
APPS RUN THE WORLD tracks 1 verified BT Group software implementations across industries and regions, including: North East Ambulance Service NHS Trust where BT Group implemented Avaya Aura Contact Center.
BT Group has a strategic VAR/SI partnership with Avaya, backed by verified deployments.
Independent Software Vendors (ISVs) can boost their ecosystem by identifying existing BT Group partnerships, building strong channel relationships, and forging strategic implementation alliances to expand customer reach and accelerate adoption.
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