British Telecom
1 Braham Street,
London, E1 8EE, CA,
United Kingdom
London, E1 8EE, CA,
United Kingdom
44 20 7356-5000
Communications
British Telecom
List of Software Implementations where British Telecom is Reseller or System Integrator
British Telecom, a prominent reseller, system integrator, and consulting company, that plays a vital role in numerous system integration and digital transformation initiatives. British Telecom collaboration with software players such as Avaya empowers organizations to embrace disruptive technologies and accelerate their journey to the cloud, thus reshaping their business models.
British Telecom is a Reseller or SI for the following software solutions:
| Reseller and SI | Vendor | Application | Category | Market |
|---|---|---|---|---|
| British Telecom | Oracle | Oracle E-Business Suite HRMS | Core HR | HCM |
| British Telecom | Avaya | Avaya Aura Contact Center | Call Center | CRM |
List of Software Implementations where British Telecom is a Reseller or SI
| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Product | Category | When | Insight |
|---|---|---|---|---|---|---|---|---|---|---|
 |
North East Ambulance Service NHS Trust | Healthcare | 6614 | $1.0B | United Kingdom | Avaya | Avaya Aura Contact Center | Call Center | 2018 |
In 2018 North East Ambulance Service NHS Trust initiated a joint procurement to deploy Avaya Aura Contact Center as a Call Center telephony replacement across emergency operations and back office functions. The procurement led to a contract award to British Telecom after a joint NAA exercise led by YAS, with a business case approved in June 2019 at a stated cost of £760K.
The deployment used Avaya Aura Contact Center and Avaya Call Management capabilities to provide centralized call handling, SIP trunking, and a new voice recording solution. Configuration work included provisioning of soft phone capability to support clinical homeworkers, SIP line capacity expansion to enable flexible inbound concurrency, and firmware management for a large desktop handset estate.
Integrations were explicitly implemented with the Trusts voice recording platform, ICCS as part of the dispatch system, Airwave, the Workforce Management System, CAD via Centricity Software, EOC wallboards, and the Data Warehouse for call statistics and reporting. A cloud based smart numbers service was used to predefine routing for 999, NHS 111 and scheduled care numbers, and the migration was executed in two phases, an EOC cutover of around 300 telephones completed in a 17 hour overnight window and a back office phase that ported ISDN numbers to SIP and rolled out roughly 200 additional telephones, with the overall program involving circa 600 telephones and 800 plus telephone lines.
Project governance included joint project documentation with BT, a project plan, risks and actions logs, weekly supplier calls, monthly internal project board meetings and highlight reports to the bi monthly Technology Working Group. Original go live targets moved from November 2019 to March 2020, were deferred during the COVID lockdown and the cutover was completed in October 2020, with BT as the primary systems integrator and coordination with Sinclair Voicenet and Capita for specialty components; the internal N and T Team of four staff led operational management and execution.
Issues and follow up work were captured during cutover, including call recording server dependencies, handset firmware reloading to prevent reboots, and transient voice quality at Winter House which was rectified. Explicitly stated outcomes include no loss of 999 calls during migration, NHS 111 contingency routing used during EOC cutover and removal of contingency by 10am the following day, NEAS being the first NAA member to complete migration, and the introduction of a soft phone capability and SIP flexibility to support remote working and rapid line capacity changes.
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IT Decision Makers and Key Stakeholders at British Telecom
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Buyer Intent: Companies Evaluating British Telecom Services
ARTW Buyer Intent uncovers actionable customer signals, identifying software buyers actively evaluating British Telecom software implementations. Gain ongoing access to real-time prospects and uncover hidden opportunities.
| Logo | Company | Industry | Employees | Revenue | Country | Evaluated | ||
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British Telecom System Integrator / VAR Profile
British Telecom is a system integrator and technology consulting firm headquartered in London, United Kingdom, with approximately 85300 employees and annual revenues of $26.8B.
British Telecom implements and supports enterprise applications across markets such as CRM.
APPS RUN THE WORLD tracks 1 verified British Telecom software implementations across industries and regions, including: North East Ambulance Service NHS Trust where British Telecom implemented Avaya Aura Contact Center.
British Telecom has a strategic VAR/SI partnership with Avaya, backed by verified deployments.
Independent Software Vendors (ISVs) can boost their ecosystem by identifying existing British Telecom partnerships, building strong channel relationships, and forging strategic implementation alliances to expand customer reach and accelerate adoption.
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