Business Systems
2nd Floor Cannon Green 27 Bush Lane,
London, EC4R 0AA,
United Kingdom
London, EC4R 0AA,
United Kingdom
44 20 8326-8326
Professional Services
Business Systems
List of Software Implementations where Business Systems is Reseller or System Integrator
Business Systems, a prominent reseller, system integrator, and consulting company, that plays a vital role in numerous system integration and digital transformation initiatives. Business Systems collaboration with software players such as Red Box Recorders, Calabrio and empowers organizations to embrace disruptive technologies and accelerate their journey to the cloud, thus reshaping their business models.
Business Systems is a Reseller or SI for the following software solutions:
| Reseller and SI | Vendor | Application | Category | Market |
|---|---|---|---|---|
| Business Systems | Geomant | Geomant Buzzeasy In-Queue Callback | Call Tracking and Recording | CRM |
| Business Systems | Red Box Recorders | Red Box Screen Recording | Call Tracking and Recording | CRM |
| Business Systems | Calabrio | Calabrio Workforce Management | Workforce Management | HCM |
List of Software Implementations where Business Systems is a Reseller or SI
| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Product | Category | When | Insight |
|---|---|---|---|---|---|---|---|---|---|---|
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Hexagon Housing | Professional Services | 132 | $41M | United Kingdom | Red Box Recorders | Red Box Screen Recording | Call Tracking and Recording | 2014 |
In 2014 Hexagon Housing implemented Red Box Quantify to record and analyze contact centre calls, and retained the option to add Red Box Screen Recording as a module within its Call Tracking and Recording approach. The deployment targeted resident-facing customer service in a South East London contact centre and was explicitly positioned to support coaching and PCI-compliant payments.
The Red Box Screen Recording capability is treated here as an inferred extension of that 2014 deployment, complementing call capture with synchronized agent desktop capture for quality assurance and training. Red Box Quantify handled call recording and analytics while the screen recording module would provide desktop evidence aligned to calls, supporting agent coaching, verification of payment entry procedures, and audit trails consistent with Call Tracking and Recording functional terminology.
Business Systems supported the implementation and rollout, focusing operational coverage on the contact-centre function and related customer service teams. Configuration emphasis in the deployment included modular enablement so that screen recording could be added without rearchitecting the core call capture environment, preserving continuity of voice record handling and PCI controls.
Governance measures reflected the organisational need for PCI compliance and structured coaching workflows, the two outcomes explicitly cited in the source. Hexagon Housing positioned its use of call recording and the option for Red Box Screen Recording to reinforce resident service quality and agent development while maintaining payment security controls.
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Home Group | Government | 3500 | $606M | United Kingdom | Calabrio | Calabrio Workforce Management | Workforce Management | 2024 |
In 2024, Home Group implemented Calabrio Workforce Management to modernize contact-centre forecasting and scheduling across its UK operations. The deployment used Calabrio ONE Workforce Management and concentrated on forecasting and scheduling capabilities consistent with the Workforce Management category, aligning the application with contact-centre rostering and operational staffing workflows.
Business Systems delivered the implementation, configuring forecasting models and scheduling configurations and overseeing rollout across Home Group's UK contact centres. Governance adjustments accompanied the technical deployment, updating scheduling workflows and driving operational adoption among contact-centre managers and workforce planning teams. The implementation is described in a 2024 case study that reports an ROI within six months, recurring savings of £16,000 per month, and a 20% uplift in scheduling efficiency.
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IT Decision Makers and Key Stakeholders at Business Systems
| First Name | Last Name | Title | Function | Department | Phone | |
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Buyer Intent: Companies Evaluating Business Systems Services
ARTW Buyer Intent uncovers actionable customer signals, identifying software buyers actively evaluating Business Systems software implementations. Gain ongoing access to real-time prospects and uncover hidden opportunities.
| Logo | Company | Industry | Employees | Revenue | Country | Evaluated | ||
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Business Systems System Integrator / VAR Profile
Business Systems is a system integrator and technology consulting firm headquartered in London, United Kingdom, with approximately 85 employees and annual revenues of $8M.
Business Systems implements and supports enterprise applications across markets such as CRM and HCM.
APPS RUN THE WORLD tracks 2 verified Business Systems software implementations across industries and regions, including: Hexagon Housing where Business Systems implemented Red Box Screen Recording, and Home Group where Business Systems implemented Calabrio Workforce Management.
Business Systems has a strategic VAR/SI partnership with Red Box Recorders and Calabrio, backed by verified deployments.
Independent Software Vendors (ISVs) can boost their ecosystem by identifying existing Business Systems partnerships, building strong channel relationships, and forging strategic implementation alliances to expand customer reach and accelerate adoption.
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