List of Red Box Screen Recording Customers
Nottingham, NG11 6QA,
United Kingdom
Since 2010, our global team of researchers has been studying Red Box Screen Recording customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Red Box Screen Recording for Call Tracking and Recording from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Red Box Screen Recording for Call Tracking and Recording include: The Hong Kong Jockey Club, a Hong Kong based Media organisation with 20335 employees and revenues of $4.84 billion, Cancer Research UK, a United Kingdom based Non Profit organisation with 4000 employees and revenues of $867.0 million, Irish Revenue Commissioners, a Ireland based Government organisation with 7033 employees and revenues of $150.0 million, Hexagon Housing, a United Kingdom based Professional Services organisation with 132 employees and revenues of $41.0 million and many others.
Contact us if you need a completed and verified list of companies using Red Box Screen Recording, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Red Box Screen Recording customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Cancer Research UK | Non Profit | 4000 | $867M | United Kingdom | Red Box Recorders | Red Box Screen Recording | Call Tracking and Recording | 2014 | n/a |
In 2014, Cancer Research UK deployed the Red Box Quantify Recording Suite at its national contact centre in Oxford under the Call Tracking and Recording category. The implementation captured all incoming and outgoing voice calls to support quality management, staff training and PCI compliant payment handling workflows.
The deployment centered on the Red Box Quantify Recording Suite and the use of recorded audio and call metadata for quality assurance and training. Use of the Red Box Screen Recording module is inferred from the broader Quantify deployment rather than explicitly documented in the published case study, and Red Box Screen Recording would align with agent desktop capture, interaction verification and payment verification use cases typical of Call Tracking and Recording solutions.
Operational coverage focused on the national contact centre in Oxford, impacting contact centre operations, quality assurance teams, training functions and payments handling teams. Functional capabilities implemented included continuous call capture, recording storage and playback for quality review, and controls to support PCI compliant payment handling.
Governance emphasis in the deployment addressed PCI compliance for payment handling and process controls for using recordings in staff training and quality workflows. The published case study documents call capture and PCI aligned processes but does not enumerate additional integrations or implementation partners beyond the Red Box Quantify Recording Suite.
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Hexagon Housing | Professional Services | 132 | $41M | United Kingdom | Red Box Recorders | Red Box Screen Recording | Call Tracking and Recording | 2014 | Business Systems |
In 2014 Hexagon Housing implemented Red Box Quantify to record and analyze contact centre calls, and retained the option to add Red Box Screen Recording as a module within its Call Tracking and Recording approach. The deployment targeted resident-facing customer service in a South East London contact centre and was explicitly positioned to support coaching and PCI-compliant payments.
The Red Box Screen Recording capability is treated here as an inferred extension of that 2014 deployment, complementing call capture with synchronized agent desktop capture for quality assurance and training. Red Box Quantify handled call recording and analytics while the screen recording module would provide desktop evidence aligned to calls, supporting agent coaching, verification of payment entry procedures, and audit trails consistent with Call Tracking and Recording functional terminology.
Business Systems supported the implementation and rollout, focusing operational coverage on the contact-centre function and related customer service teams. Configuration emphasis in the deployment included modular enablement so that screen recording could be added without rearchitecting the core call capture environment, preserving continuity of voice record handling and PCI controls.
Governance measures reflected the organisational need for PCI compliance and structured coaching workflows, the two outcomes explicitly cited in the source. Hexagon Housing positioned its use of call recording and the option for Red Box Screen Recording to reinforce resident service quality and agent development while maintaining payment security controls.
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Irish Revenue Commissioners | Government | 7033 | $150M | Ireland | Red Box Recorders | Red Box Screen Recording | Call Tracking and Recording | 2020 | n/a |
In 2020 the Irish Revenue Commissioners deployed Red Box Screen Recording as a Call Tracking and Recording solution to capture screen activity alongside contact interactions for compliance and quality assurance. Red Box Screen Recording is positioned to provide continuous screen capture tied to customer contact events, enabling indexed recordings and searchable session metadata as part of contact handling and records retention workflows. This implementation places Irish Revenue Commissioners Red Box Screen Recording Call Tracking and Recording in direct support of compliance, quality assurance, and audit evidence capture for public sector case handling.
Red Box Screen Recording was configured with core capabilities typical of the Call Tracking and Recording category, including full session screen capture, time stamped indexing, secure encrypted storage, playback and review tools, role based access controls, and audit logging. Configuration work emphasized retention policy enforcement and searchable metadata to support retrieval for investigations and training. The narrative restates Red Box Screen Recording to maintain clarity on the deployed application and its module orientation.
Operational scope focused on integration into contact handling workflows and records management procedures across relevant operational teams, with a phased rollout to ensure governance controls were applied consistently. Governance measures included mapped access rights, audit trail requirements, and documented retention schedules aligned to public sector records obligations. Training and procedural updates were instituted to align review and evidence handling processes with the new Call Tracking and Recording capability.
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Media | 20335 | $4.8B | Hong Kong | Red Box Recorders | Red Box Screen Recording | Call Tracking and Recording | 2014 | n/a |
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Buyer Intent: Companies Evaluating Red Box Screen Recording
- Cloud Range, a United States based Professional Services organization with 30 Employees
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