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C S Infocomm Computers Trading
Location
201-202 Carerra Building, Al Karama, Bur Dubai,
Dubai, x,
United Arab Emirates
Website
https://www.csinfocomm.com/
Phone
971 4 704 7111
Artw Industry
Distribution
Employee
Revenue

C S Infocomm Computers Trading

List of Software Implementations where C S Infocomm Computers Trading is Reseller or System Integrator

C S Infocomm Computers Trading, a prominent reseller, system integrator, and consulting company, that plays a vital role in numerous system integration and digital transformation initiatives. C S Infocomm Computers Trading collaboration with software players such as Genesys empowers organizations to embrace disruptive technologies and accelerate their journey to the cloud, thus reshaping their business models.

C S Infocomm Computers Trading is a Reseller or SI for the following software solutions:
Reseller and SI Vendor Application Category Market
C S Infocomm Computers Trading Genesys Genesys Cloud CX Call Recording Call Tracking and Recording CRM
List of Software Implementations where C S Infocomm Computers Trading is a Reseller or SI
Logo Customer Industry Empl. Revenue Country Vendor Product Category When Insight
Emrill Professional Services 7600 $2.8B United Arab Emirates Genesys Genesys Cloud CX Call Recording Call Tracking and Recording 2025
In 2025, Emrill implemented Genesys Cloud CX Call Recording as part of a four-month programme to deliver an omnichannel contact centre platform for facilities-management customer service in the United Arab Emirates. The deployment focused on consolidating Call Tracking and Recording capabilities with omnichannel routing to support voice and messaging channels and to centralize customer interaction visibility across customer service operations. The implementation configured Genesys Cloud CX Call Recording modules for live call monitoring, screen recording and real-time analytics, alongside agent monitoring and session recording workflows. Genesys Cloud CX Call Recording was provisioned to capture voice and screen interactions, feed recordings into analytics pipelines and enable supervisors to perform live monitoring and quality review across contact centre shifts. The project was executed with implementation support from C S Infocomm Computers Trading, integrating voice, messaging and analytics streams into the cloud contact centre architecture. Rollout followed a four-month delivery cadence, with phased cutover across UAE contact centre operations, and governance aligned to contact centre quality assurance and incident response processes. Within weeks of go-live the UAE implementation reported faster handling, improved first-contact resolution and CSAT rates between 70 to 80 percent.
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IT Decision Makers and Key Stakeholders at C S Infocomm Computers Trading
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Buyer Intent: Companies Evaluating C S Infocomm Computers Trading Services

ARTW Buyer Intent uncovers actionable customer signals, identifying software buyers actively evaluating C S Infocomm Computers Trading software implementations. Gain ongoing access to real-time prospects and uncover hidden opportunities.
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C S Infocomm Computers Trading System Integrator / VAR Profile

C S Infocomm Computers Trading is a system integrator and technology consulting firm headquartered in Dubai, United Arab Emirates, with approximately 10 employees and annual revenues of $1M.

C S Infocomm Computers Trading implements and supports enterprise applications across markets such as CRM.

APPS RUN THE WORLD tracks 1 verified C S Infocomm Computers Trading software implementations across industries and regions, including: Emrill where C S Infocomm Computers Trading implemented Genesys Cloud CX Call Recording.

C S Infocomm Computers Trading has a strategic VAR/SI partnership with Genesys, backed by verified deployments.

Independent Software Vendors (ISVs) can boost their ecosystem by identifying existing C S Infocomm Computers Trading partnerships, building strong channel relationships, and forging strategic implementation alliances to expand customer reach and accelerate adoption.

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