San Jose, 95112, CA,
United States
Convai
Convai, a prominent reseller, system integrator, and consulting company, that plays a vital role in numerous system integration and digital transformation initiatives. Convai collaboration with software players such as Amazon Web Services (AWS) empowers organizations to embrace disruptive technologies and accelerate their journey to the cloud, thus reshaping their business models.
| Reseller and SI | Vendor | Application | Category | Market |
|---|---|---|---|---|
| Convai | Amazon Web Services (AWS) | Amazon Polly | Natural Language Processing | AI-Powered Application |
| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Product | Category | When | Insight | Insight Source |
|---|---|---|---|---|---|---|---|---|---|---|---|
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Tabcorp | Leisure and Hospitality | 5000 | $1.7B | Australia | Amazon Web Services (AWS) | Amazon Polly | Natural Language Processing | 2022 | In 2022 Tabcorp modernized its IVR and contact-center workflows on AWS by deploying Amazon Polly as part of an Amazon Connect migration in Australia. Tabcorp deployed Amazon Polly within its IVR and Contact Center to read back transaction instructions and support customer self-service, aligning the Amazon Polly application with contact center automation and speech synthesis workloads. The implementation configured Amazon Polly as the text-to-speech engine inside Amazon Connect IVR flows, generating dynamic voice prompts for transaction readbacks and automated guidance. Functional capabilities implemented included real-time prompt rendering, transaction instruction readback, and integration points inside interactive voice response call flows to reduce agent-assisted interactions. Convai served as the systems integrator for the migration, integrating Amazon Polly with Amazon Connect on AWS and coordinating rollout across Tabcorp contact center operations in Australia. Operational scope covered contact center and customer service functions, with architecture centered on Amazon Connect as the contact-center platform and Amazon Polly as the speech synthesis module. The deployment scaled to handle 870 concurrent calls and achieved a reported reduction in IVR costs of almost US$2M per year while improving self-service usage. Governance and rollout emphasized staged migration of IVR flows into Amazon Connect with Amazon Polly voice rendering, and operational monitoring of concurrent-call capacity to validate the new IVR and Contact Center configuration. |
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Buyer Intent: Companies Evaluating Convai Services
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