Convertia
Alejandro Dumas 30,
Mexico City, 11550,
Mexico
Mexico City, 11550,
Mexico
52 55 4742 2180
Professional Services
Convertia
List of Software Implementations where Convertia is Reseller or System Integrator
Convertia, a prominent reseller, system integrator, and consulting company, that plays a vital role in numerous system integration and digital transformation initiatives. Convertia collaboration with software players such as inConcert empowers organizations to embrace disruptive technologies and accelerate their journey to the cloud, thus reshaping their business models.
Convertia is a Reseller or SI for the following software solutions:
| Reseller and SI | Vendor | Application | Category | Market |
|---|---|---|---|---|
| Convertia | inConcert | inConcert Conversational Bot | Chatbots and Conversational AI | AI-Powered Application |
| Convertia | inConcert | inConcert Contact Center | Call Center | CRM |
List of Software Implementations where Convertia is a Reseller or SI
| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Product | Category | When | Insight |
|---|---|---|---|---|---|---|---|---|---|---|
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Servicio De Administracion Tributaria Mexico | Government | 24245 | $243.0B | Mexico | inConcert | inConcert Conversational Bot | Chatbots and Conversational AI | 2020 |
In 2020, Servicio De Administracion Tributaria Mexico implemented inConcert Conversational Bot to internalize its contact center and provide 24/7 automated citizen services. The deployment leveraged the Chatbots and Conversational AI category to automate routine tax inquiries and orchestrate handoffs to human agents.
The project deployed the Insmartbot module, branded OrientaSAT, together with Inconnect for orchestration and contact center routing. Insmartbot handled scripted conversational flows, intent recognition, and self-service resolution, while Inconnect managed session continuity and escalation to agents. The configuration emphasized conversational routing, FAQ automation, and automated response templates.
Operational scope covered the SAT contact center in Mexico, providing continuous availability and eliminating caller hold queues. The rollout processed approximately 200,000 automated queries per month and reduced care costs by ~86 percent, outcomes reported by the vendor. Convertia acted as the implementation partner responsible for system integration and deployment activities.
Governance changes centralized conversational workflow ownership within contact center operations, formalizing escalation paths and content governance for OrientaSAT. Ongoing operational management emphasized monitoring of automated flows and defined human agent transition points to sustain 24/7 citizen service.
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Servicio De Administracion Tributaria Mexico | Government | 24800 | $560M | Mexico | inConcert | inConcert Contact Center | Call Center | 2020 |
In 2020, Servicio De Administracion Tributaria Mexico implemented the inConcert Contact Center, working with systems integrator Convertia, to internalize taxpayer service and handle peak season volumes. The deployment is cataloged under the Call Center category and focused on omnichannel customer engagement for the national tax authority.
The implementation delivered an omnichannel contact center platform and an NLU-powered chatbot named OrientaSAT, with inConcert Contact Center orchestrating voice, web chat and messaging channels, automated workflows, and intent-driven routing. Functional capabilities implemented include conversational natural language understanding, chatbot self-service automation, omnichannel session routing, and agent desktop integration to support assisted service and escalation.
Operational scope covered taxpayer service operations across the SAT environment, with Convertia providing implementation and configuration services. Governance changes emphasized internalizing inbound and outbound service operations, redefining agent workflows, and establishing escalation paths between OrientaSAT and live agents to manage peak season volumes.
Project outcomes reported by the vendor include automation of approximately 200,000 monthly queries, a reduction in chat time to response of 45 percent, increased agent capacity, and up to 86 percent savings in operating costs following the inConcert Contact Center and OrientaSAT rollout.
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IT Decision Makers and Key Stakeholders at Convertia
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Buyer Intent: Companies Evaluating Convertia Services
ARTW Buyer Intent uncovers actionable customer signals, identifying software buyers actively evaluating Convertia software implementations. Gain ongoing access to real-time prospects and uncover hidden opportunities.
| Logo | Company | Industry | Employees | Revenue | Country | Evaluated | ||
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Convertia System Integrator / VAR Profile
Convertia is a system integrator and technology consulting firm headquartered in Mexico City, Mexico, with approximately 500 employees and annual revenues of $60M.
Convertia implements and supports enterprise applications across markets such as AI-Powered Application and CRM.
APPS RUN THE WORLD tracks 2 verified Convertia software implementations across industries and regions, including: Servicio De Administracion Tributaria Mexico where Convertia implemented inConcert Conversational Bot, and Servicio De Administracion Tributaria Mexico where Convertia implemented inConcert Contact Center.
Convertia has a strategic VAR/SI partnership with inConcert, backed by verified deployments.
Independent Software Vendors (ISVs) can boost their ecosystem by identifying existing Convertia partnerships, building strong channel relationships, and forging strategic implementation alliances to expand customer reach and accelerate adoption.
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