Kingsbridge, TQ7 1SF,
United Kingdom
DWC Services
DWC Services, a prominent reseller, system integrator, and consulting company, that plays a vital role in numerous system integration and digital transformation initiatives. DWC Services collaboration with software players such as ICRTouch empowers organizations to embrace disruptive technologies and accelerate their journey to the cloud, thus reshaping their business models.
| Reseller and SI | Vendor | Application | Category | Market |
|---|---|---|---|---|
| DWC Services | ICRTouch | ICRTouch TouchLoalty | Customer Loyalty | CRM |
| DWC Services | ICRTouch | ICRTouch POS | Point Of Sale | ERP Services and Operations |
| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Product | Category | When | Insight | Insight Source |
|---|---|---|---|---|---|---|---|---|---|---|---|
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Exeter City Football Club | Leisure and Hospitality | 399 | $8M | United Kingdom | ICRTouch | ICRTouch TouchLoalty | Customer Loyalty | 2009 | In 2009 Exeter City Football Club implemented ICRTouch TouchLoalty at St James Park to support Customer Loyalty and manage matchday commerce across stadium concessions. The deployment focused on concession stands and hospitality account management, enabling season ticket holder discounts, fan promotions and consolidated reporting for venue operations. The implementation integrated ICRTouch TouchPoint tills with ICRTouch TouchLoyalty functionality to unify point of sale and loyalty processing. The install, supported by DWC Services, configured loyalty rules and promotion workflows, and instrumented reporting on Hospitality account spend while optimizing transaction flows for periods of high traffic. Operational governance was managed through stadium retail and CRM workflows, with DWC Services overseeing rollout and configuration at concession sites. Outcomes explicitly reported include improved transaction speed and accuracy during high traffic, the ability to deliver targeted promotions to fans, and clearer reporting on Hospitality account spend. | |
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Exeter City Football Club | Leisure and Hospitality | 399 | $8M | United Kingdom | ICRTouch | ICRTouch POS | Point Of Sale | 2009 | In 2009 Exeter City Football Club deployed ICRTouch POS at St James Park, initiating a stadium Point Of Sale deployment to support match day commerce. ICRTouch TouchPoint tills were installed across concourse and hospitality areas to handle on site transactions and front of house sales. The implementation combined TouchPoint tills with TouchOffice Web for back office management and integrated Paymentsense EFT for card processing, enabling the ICRTouch POS to deliver real time stock and sales visibility. The configuration and terminal software focused on speeding match day transactions and reducing till errors, reflecting typical Point Of Sale functional priorities such as transaction processing, inventory tracking, and centralized reporting. Operational coverage included concourse concessions and hospitality suites, supporting retail and catering business functions during matches and events. DWC Services was engaged to supply and upgrade additional terminals, including a November 2018 stand upgrade, and carried out terminal provisioning and system upgrades while maintaining centralized till configuration and live stock reporting through TouchOffice Web. |
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Buyer Intent: Companies Evaluating DWC Services Services
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