Incentro
Van Deventerlaan 20,
Utrecht, 3528 AE,
Netherlands
Utrecht, 3528 AE,
Netherlands
31 30 76 70 189
Professional Services
Incentro
List of Software Implementations where Incentro is Reseller or System Integrator
Incentro, a prominent reseller, system integrator, and consulting company, that plays a vital role in numerous system integration and digital transformation initiatives. Incentro collaboration with software players such as Monday.com, HYCU and Intershop empowers organizations to embrace disruptive technologies and accelerate their journey to the cloud, thus reshaping their business models.
Incentro is a Reseller or SI for the following software solutions:
| Reseller and SI | Vendor | Application | Category | Market |
|---|---|---|---|---|
| Incentro | Intershop | Intershop E-Commerce Platform | eCommerce | eCommerce |
| Incentro | HYCU | HYCU Protege | Disaster Recovery as a Service (DRaaS),Backup as a Service (BaaS) | IaaS |
| Incentro | Monday.com | Monday.com Monday Service | IT Service Management | ITSM |
| Incentro | Monday.com | Monday.com WorkForms | Customer Experience | CRM |
List of Software Implementations where Incentro is a Reseller or SI
| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Product | Category | When | Insight |
|---|---|---|---|---|---|---|---|---|---|---|
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Cape Union Mart | Retail | 2000 | $350M | South Africa | Monday.com | Monday.com WorkForms | Customer Experience | 2024 |
In 2024, Cape Union Mart implemented Monday.com WorkForms as part of a broader monday service deployment to centralize IT ticket intake and self-service across its 270 stores, aligning the initiative with the Customer Experience category. The deployment was scoped to capture front-line store and IT support requests, moving intake to structured smart forms and a single intake queue for the service desk.
Monday.com WorkForms was configured to provide form-based request capture, conditional routing, and automated assignment workflows that direct store-submitted tickets into the centralized service workflow. The implementation emphasized form logic to standardize request data and expedite triage, and it leveraged monday service capabilities for ticket lifecycle visibility and team collaboration.
Operational coverage spanned retail store operations and the central IT service desk, with Incentro engaged as the implementation partner for rollout and configuration. Governance focused on centralizing intake processes and establishing self-service pathways at store level to reduce manual back-and-forth and to simplify operational ownership of ticket intake.
Outcomes reported in the customer story include a 50 percent reduction in open tickets and a 30 percent reduction in costs following the shift to smart form intake using Monday.com WorkForms, demonstrating measurable improvements in ticket volume and cost efficiency driven by standardized intake and automated routing.
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Cape Union Mart | Retail | 2000 | $350M | South Africa | Monday.com | Monday.com Monday Service | IT Service Management | 2024 |
In 2024, Cape Union Mart implemented Monday.com Monday Service to centralize IT ticket intake and automate routing, establishing the platform as the retailer's IT Service Management system in South Africa. The deployment linked service requests to monday dev to create an end to end flow between support intake and development resolution.
Configuration centered on centralized ticket intake, automated routing rules, and real time dashboards for SLA and trend visibility. The implementation used linked boards between Monday.com Monday Service and monday dev to maintain traceability of service requests through engineering lifecycles. Incentro South Africa acted as the local implementation partner for rollout and configuration.
Operational coverage included IT support and development teams across Cape Union Mart's South Africa operations, aligning incident intake, triage, and development handoffs. Governance changes formalized single point intake and automated assignment rules, reducing manual triage and clarifying escalation paths for support managers and engineering leads. The system provided live SLA monitoring and trend reporting to drive day to day operations and backlog prioritization.
According to the vendor case study, the rollout cut open tickets by approximately 50 percent and produced about 30 percent cost savings from tool consolidation. Those outcomes were reported as direct benefits of centralizing intake, automating routing, and connecting service requests to development.
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Text Book Centre Kenya | Retail | 300 | $20M | Kenya | HYCU | HYCU Protege | Disaster Recovery as a Service (DRaaS),Backup as a Service (BaaS) | 2021 |
In 2021, Text Book Centre Kenya implemented HYCU Protege as part of a migration of SAP and other workloads to Google Cloud. The deployment uses HYCU Protege in the Disaster Recovery as a Service (DRaaS),Backup as a Service (BaaS) category to provide centralized backup, recovery and disaster recovery capabilities for its cloud-native estate across East Africa.
HYCU Protege was configured to protect SAP instances and associated application workloads on Google Cloud, with policy driven backup schedules, automated recovery workflows and storage efficiency controls. The implementation emphasized orchestration for point in time restores and DR runbooks, reflecting standard Disaster Recovery as a Service (DRaaS) and Backup as a Service (BaaS) operational patterns.
The project was delivered with SI partner Incentro and integrated with Google Cloud platform services to operate across the retailer’s regional cloud footprint. Governance centered on standardized backup policies, recovery testing and operational playbooks for cloud operations teams, and outcomes reported by the customer include reduced restore times and lower storage costs.
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Professional Services | 21200 | $6.7B | Netherlands | Intershop | Intershop E-Commerce Platform | eCommerce | 2015 |
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IT Decision Makers and Key Stakeholders at Incentro
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Buyer Intent: Companies Evaluating Incentro Services
ARTW Buyer Intent uncovers actionable customer signals, identifying software buyers actively evaluating Incentro software implementations. Gain ongoing access to real-time prospects and uncover hidden opportunities.
| Logo | Company | Industry | Employees | Revenue | Country | Evaluated | ||
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Incentro System Integrator / VAR Profile
Incentro is a system integrator and technology consulting firm headquartered in Utrecht, Netherlands, with approximately 470 employees and annual revenues of $50M.
Incentro implements and supports enterprise applications across markets such as CRM, ITSM, IaaS and eCommerce.
APPS RUN THE WORLD tracks 4 verified Incentro software implementations across industries and regions, including: Cape Union Mart where Incentro implemented Monday.com WorkForms, Cape Union Mart where Incentro implemented Monday.com Monday Service, and Text Book Centre Kenya where Incentro implemented HYCU Protege.
Incentro has a strategic VAR/SI partnership with Monday.com, HYCU and Intershop, backed by verified deployments.
Independent Software Vendors (ISVs) can boost their ecosystem by identifying existing Incentro partnerships, building strong channel relationships, and forging strategic implementation alliances to expand customer reach and accelerate adoption.
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