List of Monday.com Monday Service Customers
Tel Aviv, 6777506,
Israel
Since 2010, our global team of researchers has been studying Monday.com Monday Service customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Monday.com Monday Service for IT Service Management from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Monday.com Monday Service for IT Service Management include: Monday.com, a Israel based Professional Services organisation with 2508 employees and revenues of $972.0 million, Cape Union Mart, a South Africa based Retail organisation with 2000 employees and revenues of $350.0 million, Zopa Bank, a United Kingdom based Banking and Financial Services organisation with 692 employees and revenues of $245.0 million and many others.
Contact us if you need a completed and verified list of companies using Monday.com Monday Service, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Cape Union Mart | Retail | 2000 | $350M | South Africa | Monday.com | Monday.com Monday Service | IT Service Management | 2024 | Incentro |
In 2024, Cape Union Mart implemented Monday.com Monday Service to centralize IT ticket intake and automate routing, establishing the platform as the retailer's IT Service Management system in South Africa. The deployment linked service requests to monday dev to create an end to end flow between support intake and development resolution.
Configuration centered on centralized ticket intake, automated routing rules, and real time dashboards for SLA and trend visibility. The implementation used linked boards between Monday.com Monday Service and monday dev to maintain traceability of service requests through engineering lifecycles. Incentro South Africa acted as the local implementation partner for rollout and configuration.
Operational coverage included IT support and development teams across Cape Union Mart's South Africa operations, aligning incident intake, triage, and development handoffs. Governance changes formalized single point intake and automated assignment rules, reducing manual triage and clarifying escalation paths for support managers and engineering leads. The system provided live SLA monitoring and trend reporting to drive day to day operations and backlog prioritization.
According to the vendor case study, the rollout cut open tickets by approximately 50 percent and produced about 30 percent cost savings from tool consolidation. Those outcomes were reported as direct benefits of centralizing intake, automating routing, and connecting service requests to development.
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Monday.com | Professional Services | 2508 | $972M | Israel | Monday.com | Monday.com Monday Service | IT Service Management | 2024 | n/a |
In 2024, Monday.com implemented Monday.com Monday Service for IT Service Management to manage training-related inquiries and centralize ticket intake. The deployment is built around the Monday Academy and an internal support setup to consolidate training support and to standardize client and employee ticket workflows.
Configuration of Monday.com Monday Service centers on centralized ticket intake, ticket classification and routing, and formalized escalation pathways into Development teams. Functional capabilities shown in the Elevate product demonstrations include intake orchestration for training cases, queue management for support workstreams, and escalation queues that push issues into Dev for resolution.
The internal use-case is presented publicly in monday.com Elevate and Spaces materials as an exemplar of how Monday.com Monday Service handles training support and ticket workflows, indicating the implementation is both operational and documented for internal training and product marketing. Integrations are expressed as escalation handoffs into Development rather than named third party connectors, reflecting internal operational linkages between service intake and engineering triage.
Governance and process design emphasize centralized intake ownership by Monday Academy and defined escalation rules into Development, aligning training support operations with engineering response processes. The narrative in Elevate/Spaces positions Monday.com Monday Service as the operational backbone for training-related ticketing within Monday.com, with the configuration and workflows documented in public demonstrations.
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Zopa Bank | Banking and Financial Services | 692 | $245M | United Kingdom | Monday.com | Monday.com Monday Service | IT Service Management | 2024 | n/a |
In 2024, Zopa Bank adopted Monday.com Monday Service for IT Service Management to formalize HR ticketing and internal HR request handling. The HR team implemented Monday.com Monday Service after handling requests via a shared Outlook inbox, centralizing intake, assignment, and status tracking for employee inquiries in the UK.
The implementation focused on core IT Service Management capabilities within the HR function, deploying built in ticketing, AI triage, and automation workflows to classify, route, and prioritize requests. Functional modules configured included AI triage for automatic classification, automation recipes for routing and notifications, and a centralized request board for case management and visibility.
Operational scope was limited to Zopa Bank's UK HR team and internal employee service requests, with governance centered on standardizing request intake and assignment workflows. According to the vendor customer story, the deployment achieved approximately 98% accuracy in automatic ticket assignment and saved the HR team roughly 55 hours per month.
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Buyer Intent: Companies Evaluating Monday.com Monday Service
- Telstra, a Australia based Communications organization with 31876 Employees
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