List of Monday.com WorkForms Customers
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Since 2010, our global team of researchers has been studying Monday.com WorkForms customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Monday.com WorkForms for Customer Experience from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Monday.com WorkForms for Customer Experience include: Canva, a Australia based Professional Services organisation with 5500 employees and revenues of $1.50 billion, Cape Union Mart, a South Africa based Retail organisation with 2000 employees and revenues of $350.0 million, Zopa Bank, a United Kingdom based Banking and Financial Services organisation with 692 employees and revenues of $245.0 million and many others.
Contact us if you need a completed and verified list of companies using Monday.com WorkForms, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Monday.com WorkForms customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Canva | Professional Services | 5500 | $1.5B | Australia | Monday.com | Monday.com WorkForms | Customer Experience | 2021 | n/a |
In 2021, Canva implemented Monday.com WorkForms to automate creative request intake for Marketing and Creative operations in Australia. The deployment was positioned within the Customer Experience application footprint and targeted centralized intake for campaign-level work.
Monday.com WorkForms served as the intake mechanism capturing structured creative requirements, eliminating manual re-entry and feeding requests directly into monday.com boards and workflows. The implementation included form configuration, automated routing rules, and form-triggered status automation to accelerate task creation and cross-team handoffs.
Operational coverage focused on Marketing and Creative operations in Australia, with the WorkForms implementation driving end-to-end campaign request orchestration. Integrations remained inside the monday.com environment, using WorkForms to trigger downstream workflow orchestration and production tracking rather than external system integration.
Governance centered on standardized request fields and centralized intake to reduce rework and streamline approval gates, aligning campaign delivery processes across creative teams. The customer story explicitly reports that Monday.com WorkForms tripled creative output and cut production time by 40 percent, while eliminating manual re-entry and accelerating campaign delivery.
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Cape Union Mart | Retail | 2000 | $350M | South Africa | Monday.com | Monday.com WorkForms | Customer Experience | 2024 | Incentro |
In 2024, Cape Union Mart implemented Monday.com WorkForms as part of a broader monday service deployment to centralize IT ticket intake and self-service across its 270 stores, aligning the initiative with the Customer Experience category. The deployment was scoped to capture front-line store and IT support requests, moving intake to structured smart forms and a single intake queue for the service desk.
Monday.com WorkForms was configured to provide form-based request capture, conditional routing, and automated assignment workflows that direct store-submitted tickets into the centralized service workflow. The implementation emphasized form logic to standardize request data and expedite triage, and it leveraged monday service capabilities for ticket lifecycle visibility and team collaboration.
Operational coverage spanned retail store operations and the central IT service desk, with Incentro engaged as the implementation partner for rollout and configuration. Governance focused on centralizing intake processes and establishing self-service pathways at store level to reduce manual back-and-forth and to simplify operational ownership of ticket intake.
Outcomes reported in the customer story include a 50 percent reduction in open tickets and a 30 percent reduction in costs following the shift to smart form intake using Monday.com WorkForms, demonstrating measurable improvements in ticket volume and cost efficiency driven by standardized intake and automated routing.
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Zopa Bank | Banking and Financial Services | 692 | $245M | United Kingdom | Monday.com | Monday.com WorkForms | Customer Experience | 2024 | n/a |
In 2024, Zopa Bank implemented Monday.com WorkForms to support HR service operations in the United Kingdom. Zopa Bank deployed Monday.com WorkForms as a Customer Experience application to centralize intake and structured ticket submission for HR support.
The deployment mapped email and template based intake into monday service to Monday.com WorkForms, enabling form driven intake and a self service portal for structured ticket capture and routing. Configuration emphasized template based workflows and automated classification, with an AI powered ticket triage capability reported at 98 percent coverage to route requests to HR queues and standardize request metadata.
Intake channels explicitly included email and templated submissions feeding into monday service, with Monday.com WorkForms enforcing required fields and routing rules. Operational scope was focused on HR support in the United Kingdom and affected HR service desk case management and workflow orchestration. The rollout used template based intake and automated triage, delivering roughly 55 hours saved per month and shortening average resolution time by about 5 minutes.
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