JAVC Management & Consultancy
Att. Jeroen A. van Craaikamp Randwijcklaan 1,
Amstelveen, 1181 BL,
Netherlands
Amstelveen, 1181 BL,
Netherlands
31 6 4358 3097
Professional Services
JAVC Management & Consultancy
List of Software Implementations where JAVC Management & Consultancy is Reseller or System Integrator
JAVC Management & Consultancy, a prominent reseller, system integrator, and consulting company, that plays a vital role in numerous system integration and digital transformation initiatives. JAVC Management & Consultancy collaboration with software players such as ServiceNow empowers organizations to embrace disruptive technologies and accelerate their journey to the cloud, thus reshaping their business models.
JAVC Management & Consultancy is a Reseller or SI for the following software solutions:
| Reseller and SI | Vendor | Application | Category | Market |
|---|---|---|---|---|
| JAVC Management & Consultancy | ServiceNow | ServiceNow ITSM | IT Service Management | ITSM |
| JAVC Management & Consultancy | ServiceNow | ServiceNow HR | HR Service Delivery | HCM |
| JAVC Management & Consultancy | ServiceNow | ServiceNow Customer Service Management | Customer Support | CRM |
| JAVC Management & Consultancy | ServiceNow | ServiceNow Strategic Portfolio Management (ex ITBM) | Project Portfolio Management | PPM |
List of Software Implementations where JAVC Management & Consultancy is a Reseller or SI
| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Product | Category | When | Insight |
|---|---|---|---|---|---|---|---|---|---|---|
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Action | Retail | 84246 | $18.6B | Netherlands | ServiceNow | ServiceNow HR | HR Service Delivery | 2023 |
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Action | Retail | 84246 | $18.6B | Netherlands | ServiceNow | ServiceNow ITSM | IT Service Management | 2023 |
In 2023 Action implemented ServiceNow ITSM as part of a broader ServiceNow Enterprise Service Management program overseen by an internal IT project manager. The program explicitly aligned ServiceNow ITSM with Customer Service Management, IT Service Management, Strategic Portfolio Management and HR service delivery to create a unified enterprise service layer.
Configuration work focused on core ITSM functional modules including incident management, problem management, change management, configuration management database and a unified service catalog with request fulfillment, knowledge management and service portal capabilities. Automation and orchestration workflows were configured to standardize ticket routing and approvals, and service portfolio processes were introduced to govern intake and prioritization of work across teams.
Integration workstreams and operational handoffs were established to connect the ServiceNow deployment to Action business processes and customer service channels, with deployment scope covering IT operations, customer service teams, HR service desks and portfolio management functions across Action's European retail operations including the Netherlands. The implementation narrative indicates the ServiceNow ITSM application was deployed as a platform for cross-functional service delivery rather than a point solution.
JAVC Management & Consultancy served as the system integrator for the 2023 to 2024 engagement, supporting project governance and a phased rollout. Governance controls emphasized service owner alignment, standardized incident and request workflows, and a program management office led change management and rollout coordination.
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Action | Retail | 84246 | $18.6B | Netherlands | ServiceNow | ServiceNow Customer Service Management | Customer Support | 2023 |
In 2023 Action deployed ServiceNow Customer Service Management as the centerpiece of a broader enterprise service management initiative. The project, executed with JAVC Management & Consultancy and Action IT project leadership during 2023 through 2024, targeted Customer Support capabilities across the retailer's pan European operations and was sized for an organization of approximately 84,246 employees.
The implementation consolidated multiple ServiceNow modules, including ServiceNow Customer Service Management alongside IT Service Management, Service Portfolio Management, and HR service delivery. Configuration work emphasized case and incident management, a centralized service catalog, knowledge management, automated routing and escalation rules, SLA tracking, and portal based service request orchestration, aligning customer service workflows with standard enterprise service management processes.
Integration work focused on enabling end to end workflows between customer service, IT operations, HR, and service portfolio teams, leveraging the ServiceNow Customer Service Management platform as the operational hub. JAVC Management & Consultancy supported technical delivery while Action maintained IT project oversight, with integration patterns designed to hand off requests and incidents across departmental service owners without prescribing specific third party systems.
Governance and rollout were structured as a phased program across service domains, with formalized service ownership, workflow redesign, and staged user onboarding during 2023 and 2024. Change controls and role based access were instituted to support cross department case resolution and escalation, and governance emphasized operationalizing the ServiceNow Customer Service Management instance into existing service management practices.
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Retail | 84246 | $18.6B | Netherlands | ServiceNow | ServiceNow Strategic Portfolio Management (ex ITBM) | Project Portfolio Management | 2023 |
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IT Decision Makers and Key Stakeholders at JAVC Management & Consultancy
| First Name | Last Name | Title | Function | Department | Phone | |
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Buyer Intent: Companies Evaluating JAVC Management & Consultancy Services
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| Logo | Company | Industry | Employees | Revenue | Country | Evaluated | ||
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JAVC Management & Consultancy System Integrator / VAR Profile
JAVC Management & Consultancy is a system integrator and technology consulting firm headquartered in Amstelveen, Netherlands, with approximately 10 employees and annual revenues of $1M.
JAVC Management & Consultancy implements and supports enterprise applications across markets such as HCM, ITSM, CRM and PPM.
APPS RUN THE WORLD tracks 4 verified JAVC Management & Consultancy software implementations across industries and regions, including: Action where JAVC Management & Consultancy implemented ServiceNow HR, Action where JAVC Management & Consultancy implemented ServiceNow ITSM, and Action where JAVC Management & Consultancy implemented ServiceNow Customer Service Management.
JAVC Management & Consultancy has a strategic VAR/SI partnership with ServiceNow, backed by verified deployments.
Independent Software Vendors (ISVs) can boost their ecosystem by identifying existing JAVC Management & Consultancy partnerships, building strong channel relationships, and forging strategic implementation alliances to expand customer reach and accelerate adoption.
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