List of ServiceNow Strategic Portfolio Management (ex ITBM) Customers
ServiceNow
2225 Lawson Lane,
Santa Clara, CA, 95054,
United States
Santa Clara, CA, 95054,
United States
1 408-501-8550
Professional Services
29187
$13.3B
Since 2010, our global team of researchers has been studying ServiceNow Strategic Portfolio Management (ex ITBM) customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased ServiceNow Strategic Portfolio Management (ex ITBM) for Project Portfolio Management from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using ServiceNow Strategic Portfolio Management (ex ITBM) for Project Portfolio Management include: Cencora (formerly AmerisourceBergen), a United States based Distribution organisation with 47000 employees and revenues of $321.33 billion, Caterpillar, a United States based Manufacturing organisation with 118000 employees and revenues of $67.59 billion, Ministry of the Armed Forces France, a France based Government organisation with 266052 employees and revenues of $58.08 billion, L'Oreal, a France based Retail organisation with 95000 employees and revenues of $50.51 billion, Sanofi, a France based Life Sciences organisation with 82878 employees and revenues of $47.74 billion and many others.
Contact us if you need a completed and verified list of companies using ServiceNow Strategic Portfolio Management (ex ITBM), including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The ServiceNow Strategic Portfolio Management (ex ITBM) customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Acciona | Utilities | 66021 | $21.1B | Spain | ServiceNow | ServiceNow Strategic Portfolio Management (ex ITBM) | Project Portfolio Management | 2021 | n/a |
In 2021, Acciona implemented ServiceNow Strategic Portfolio Management (ex ITBM) as its Project Portfolio Management solution to centralize portfolio governance and coordinate project execution across business areas. The deployment framed ServiceNow Strategic Portfolio Management (ex ITBM) as the core platform for demand intake, portfolio planning, and execution oversight, aligning project delivery with corporate methodology and timelines.
Implementation activities included configuration and rollout of ServiceNow platform modules, with explicit work on ITSM, ITBM, Secops, ITOM, and Enterprise APP capabilities. The configuration focused on portfolio, program, and project artifacts, plus role based access and workflow automation typical of Project Portfolio Management to support sprint and stage gate processes.
The program encompassed integration projects to connect the ServiceNow Strategic Portfolio Management (ex ITBM) instance with other enterprise systems and supplier touchpoints, with the ServiceNow Application Manager responsible for coordinating those integrations. Operational coverage reached multiple internal areas and external suppliers, and the implementation supported cross functional collaboration among IT, security operations, enterprise application teams, and project delivery stakeholders.
Governance and process work included defining the platform roadmap, instituting continuous improvement and QA processes, applying agile methodologies to improve initiative delivery, and establishing communication management practices across stakeholders. The implementation emphasized solving functional challenges through stakeholder coordination and defining functional requirements to sustain platform use and ongoing evolution.
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Action | Retail | 84246 | $18.6B | Netherlands | ServiceNow | ServiceNow Strategic Portfolio Management (ex ITBM) | Project Portfolio Management | 2023 | JAVC Management & Consultancy |
In 2023 Action engaged JAVC Management & Consultancy to deploy ServiceNow Strategic Portfolio Management (ex ITBM) as part of a broader ServiceNow Enterprise Service Management program running through 2024. The implementation is categorized under Project Portfolio Management and was positioned to centralize IT project governance for the European retailer with approximately 84,246 employees.
The deployment configured ServiceNow Strategic Portfolio Management to support portfolio and program planning, demand intake and prioritization, project execution tracking, and resource management, aligned with standard Project Portfolio Management workflows. Configuration work emphasized portfolio visibility, stage gate orchestration, and configurable roadmaps to align project intake with IT and product planning cycles.
Architecturally the solution was delivered on the ServiceNow platform with native, platform-level integration to ServiceNow IT Service Management, Customer Service Management, and HR Service Delivery modules to enable cross-functional case and request routing and consolidated service delivery telemetry. Operational coverage targeted IT project management teams and a centralized portfolio office, enabling shared records and lifecycle handoffs between SPM and ServiceNow ESM capabilities.
Governance and rollout were managed by JAVC Management & Consultancy alongside Action IT project management resources, with phased adoption across program teams during 2023 and 2024. The implementation narrative reflects a platform-centric Project Portfolio Management approach, embedding ServiceNow Strategic Portfolio Management into Actions enterprise service management architecture and operational workflows.
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AG2R La Mondiale | Insurance | 15000 | $9.0B | France | ServiceNow | ServiceNow Strategic Portfolio Management (ex ITBM) | Project Portfolio Management | 2016 | n/a |
In 2016 AG2R La Mondiale began its ServiceNow program, deploying core IT service management processes and establishing platform operational monitoring. The organization expanded these capabilities to include ServiceNow Strategic Portfolio Management (ex ITBM) in 2023, extending its Project Portfolio Management coverage alongside existing ITSM operations.
Implementation emphasis focused on ServiceNow modules for Incidents, Problems, Changes, Service Requests and Fleet management, with configuration and ongoing platform maintenance performed by in-house ServiceNow System Administrator and Developer resources since November 2016. Platform work was executed inside an agile Scrum team of five, using ServiceNow and AngularJS for customizations and operational monitoring.
Operational integrations include non-regression test automation integrated with Tricentis Tosca beginning in May 2022 to validate ServiceNow workflows, and an April 2023 Legal Service Delivery initiative that linked conflict of interest tracking into the platform. The deployment supports IT operations, service delivery and legal intake workflows while authorizing Strategic Portfolio Management capabilities for portfolio governance and planning.
Governance and rollout were organized around iterative agile sprints, in-team configuration ownership and centralized operational monitoring, with explicit process definition for incident, change and request workflows. System administration, developer ownership and automated test integration were used to control release risk and maintain platform stability during incremental functional expansions.
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American University | Education | 2620 | $825M | United States | ServiceNow | ServiceNow Strategic Portfolio Management (ex ITBM) | Project Portfolio Management | 2020 | n/a |
In 2020, American University deployed ServiceNow Strategic Portfolio Management (ex ITBM) as part of a broader ServiceNow suite to support the RiSE initiative and a campus-wide shift in service delivery. The Project Portfolio Management implementation was introduced alongside IT Service Management and Customer Service Management to centralize intake, planning, and delivery governance for campus technology and service initiatives.
ServiceNow Strategic Portfolio Management (ex ITBM) was configured to provide portfolio and demand workflows, roadmapping, and resource prioritization consistent with Project Portfolio Management functional patterns. The platform was used to manage an intake cadence that supported approximately 15 new systems or services per year, and campus teams automated 41 workflows and 19 process flows to accelerate approval and delivery cycles.
Operational coverage extended across students, families, faculty, and staff, with a unified self-service portal, telephone, email, and chat channels. The deployment included five knowledge bases and a ServiceNow Virtual Agent to support access to information, and roughly 600 staff support the portal and content. Strategic Portfolio Management served as the coordination layer for project prioritization and cross-departmental scheduling while ITSM and CSM handled ticketing and customer interactions.
Governance changes emphasized breaking down departmental silos and centralizing knowledge and intake processes, aligning portfolio decision making with the university RiSE goals. Process automation and standardized process flows provided consistent handoffs between demand intake, service delivery, and customer support functions.
American University reported higher service levels at lower cost and a greater than 450 percent year on year increase in knowledge base views, reflecting increased self-service adoption among its student population of about 14,000. ServiceNow Strategic Portfolio Management (ex ITBM) enabled more transparent portfolio visibility and a coordinated approach to project prioritization within the universitys Project Portfolio Management framework.
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Ameriprise Financial | Banking and Financial Services | 13600 | $18.5B | United States | ServiceNow | ServiceNow Strategic Portfolio Management (ex ITBM) | Project Portfolio Management | 2021 | n/a |
In 2021, Ameriprise Financial implemented ServiceNow Strategic Portfolio Management (ex ITBM) as its Project Portfolio Management solution across a broader ServiceNow platform program. The deployment was positioned alongside implementations of ITSM, ITOM, ITAM, HRSD, CSM, and IRM GRC, reflecting an enterprise scope that connected portfolio planning to operational service and asset management.
ServiceNow Strategic Portfolio Management (ex ITBM) was configured with SPM Pro capabilities including portfolios, programs, roadmaps, funding models, resource planning, and performance analytics integration. The implementation included application intake, scoring, approvals, and ownership workflows built with Flow Designer, Process Automation Designer, Script Actions, and custom workflows, while App Engine was used for end to end custom application development and extensibility.
The SPM deployment integrated with HRSD and identity systems, explicitly connecting to Workday, Active Directory, and LDAP for employee and role data to support resource assignments and access control. Platform integrations extended to CMDB and Discovery, IT Asset Management, SAM and HAM Pro for lifecycle reconciliation, and to external systems using REST and SOAP APIs, JDBC extracts, SSO, SCCM, network automation, and ERP interfaces, while data migration and transformation used scripts, transform maps, and scheduled jobs to ensure data integrity across instances.
Governance and process changes were enforced through automated approval chains, custom roles, and record producers to standardize intake and compliance controls, with dashboards, reports, and KPIs delivered for HR, ITSM, and SPM stakeholders. The program emphasized process optimization and platform modernization, and it improved self service and agent productivity while enabling data driven decision making across portfolio and delivery functions.
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Transportation | 70 | $7M | Belgium | ServiceNow | ServiceNow Strategic Portfolio Management (ex ITBM) | Project Portfolio Management | 2022 | n/a |
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Manufacturing | 10000 | $4.8B | France | ServiceNow | ServiceNow Strategic Portfolio Management (ex ITBM) | Project Portfolio Management | 2015 | n/a |
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Government | 3836 | $1.2B | United States | ServiceNow | ServiceNow Strategic Portfolio Management (ex ITBM) | Project Portfolio Management | 2021 | n/a |
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Life Sciences | 100 | $10M | Portugal | ServiceNow | ServiceNow Strategic Portfolio Management (ex ITBM) | Project Portfolio Management | 2022 | n/a |
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Life Sciences | 18000 | $25.5B | United States | ServiceNow | ServiceNow Strategic Portfolio Management (ex ITBM) | Project Portfolio Management | 2018 | n/a |
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Buyer Intent: Companies Evaluating ServiceNow Strategic Portfolio Management (ex ITBM)
ARTW Buyer Intent uncovers actionable customer signals, identifying software buyers actively evaluating ServiceNow Strategic Portfolio Management (ex ITBM). Gain ongoing access to real-time prospects and uncover hidden opportunities. Companies Actively Evaluating ServiceNow Strategic Portfolio Management (ex ITBM) for Project Portfolio Management include:
- PricewaterhouseCoopers, a United Kingdom based Professional Services organization with 364782 Employees
- Ace Data Centers, a United States based Professional Services company with 15 Employees
- Metalloinvest Trading AG, a Switzerland based Manufacturing organization with 50 Employees
Discover Software Buyers actively Evaluating Enterprise Applications
| Logo | Company | Industry | Employees | Revenue | Country | Evaluated |
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PricewaterhouseCoopers | Professional Services | 364782 | $56.9B | United Kingdom | 2026-06-23 |
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Ace Data Centers | Professional Services | 15 | $2M | United States | 2026-01-19 |
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Metalloinvest Trading AG | Manufacturing | 50 | $10M | Switzerland | 2025-10-30 |
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Media | 28 | $1M | United Kingdom | 2025-08-05 |
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Retail | 10 | $1M | United Kingdom | 2025-06-07 |
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Banking and Financial Services | 1950 | $520M | United States | 2025-05-22 |
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Professional Services | 7100 | $971M | France | 2025-05-20 |
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Government | 20000 | $5.0B | Switzerland | 2025-04-23 |
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Professional Services | 10 | $1M | United States | 2025-04-14 |
FAQ - APPS RUN THE WORLD ServiceNow Strategic Portfolio Management (ex ITBM) Coverage
ServiceNow Strategic Portfolio Management (ex ITBM) is a Project Portfolio Management solution from ServiceNow.
Companies worldwide use ServiceNow Strategic Portfolio Management (ex ITBM), from small firms to large enterprises across 21+ industries.
Organizations such as Cencora (formerly AmerisourceBergen), Caterpillar, Ministry of the Armed Forces France, L'Oreal and Sanofi are recorded users of
ServiceNow Strategic Portfolio Management (ex ITBM) for Project Portfolio Management.
Companies using ServiceNow Strategic Portfolio Management (ex ITBM) are most concentrated in Distribution, Manufacturing and Government, with adoption spanning over 21 industries.
Companies using ServiceNow Strategic Portfolio Management (ex ITBM) are most concentrated in United States and France, with adoption tracked across 195 countries worldwide. This global distribution highlights the popularity of ServiceNow Strategic Portfolio Management (ex ITBM) across Americas, EMEA, and APAC.
Companies using ServiceNow Strategic Portfolio Management (ex ITBM) range from small businesses with 0-100 employees - 4.55%, to mid-sized firms with 101-1,000 employees - 6.06%, large organizations with 1,001-10,000 employees - 40.91%, and global enterprises with 10,000+ employees - 48.48%.
Customers of ServiceNow Strategic Portfolio Management (ex ITBM) include firms across all revenue levels — from $0-100M, to $101M-$1B, $1B-$10B, and $10B+ global corporations.
Contact APPS RUN THE WORLD to access the full verified ServiceNow Strategic Portfolio Management (ex ITBM) customer database with detailed Firmographics such as industry, geography, revenue, and employee breakdowns as well as key decision makers in charge of Project Portfolio Management.