Chicago, 60601, IL,
United States
JLL
JLL, a prominent reseller, system integrator, and consulting company, that plays a vital role in numerous system integration and digital transformation initiatives. JLL collaboration with software players such as IBM empowers organizations to embrace disruptive technologies and accelerate their journey to the cloud, thus reshaping their business models.
| Reseller and SI | Vendor | Application | Category | Market |
|---|---|---|---|---|
| JLL | IBM | IBM Tririga Real Estate Management | Facility Management | ERP Services and Operations |
| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Product | Category | When | Insight |
|---|---|---|---|---|---|---|---|---|---|---|
|
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Rice University | Education | 3007 | $1.1B | United States | IBM | IBM Tririga Real Estate Management | Facility Management | 2022 |
In 2022, Rice University implemented IBM Tririga Real Estate Management to consolidate decentralized real estate and facilities processes into a single Facility Management platform. The deployment targeted campuswide facilities operations across a 300 acre campus encompassing more than 7 million square feet and 90 plus buildings, aligning academic and administrative stakeholders under a unified real estate management program.
The implementation delivered multi module functionality, deploying TRIRIGA Space Management, TRIRIGA Capital Projects, and TRIRIGA Operation and Maintenance to support space inventory, capital budgeting, work management, asset tracking, and contract and cost control. Configuration emphasized space data capture and asset lifecycle workflows, enabling capture of over 18,000 assets and mobile enabled time reporting and task administration to improve user adoption for Facilities Engineering and Planning teams.
JLL Technologies executed integration design and development, delivering 12 integrations including Portfolio, People, and Financial Data feeds to ensure transactional and master data flow into Rice University Enterprise Resource Planning. The solution also ingested Siemens asset data where applicable, and JLLT continues to provide managed services for continuous application support and upgrades, preserving synchronization between TRIRIGA and the university financial systems.
Governance and process restructuring were formalized through a jointly developed technology roadmap for a UI UX Space App and Facility Condition Assessment enhancements, and by standardizing end to end processes for task intake, crew assignment, inter departmental billing, and customer satisfaction surveys. The Project Management and Engineering organization moved from spreadsheet based local processes to standardized application driven workflows for capital budgeting and work assignment, improving cross departmental collaboration on space and asset activities.
Outcomes from the IBM Tririga Real Estate Management implementation include a one stop service request solution for Facilities Engineering and Planning and confidence in data that is current complete and accurate. Operational highlights include mobile enabled operations, completion of over 100,000 work tasks through the CMMS, support for sustainability and compliance reporting through reliable solution data, and an integrated platform that positions Rice University to extend capabilities for move management space scheduling and other dynamic space planning objectives.
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