Marval North America
5500 Explorer Drive, 3rd Floor,
Mississauga, L4W 5C7, ON,
Canada
Mississauga, L4W 5C7, ON,
Canada
1 866-787-6622
Professional Services
Marval North America
List of Software Implementations where Marval North America is Reseller or System Integrator
Marval North America, a prominent reseller, system integrator, and consulting company, that plays a vital role in numerous system integration and digital transformation initiatives. Marval North America collaboration with software players such as Marval Software empowers organizations to embrace disruptive technologies and accelerate their journey to the cloud, thus reshaping their business models.
Marval North America is a Reseller or SI for the following software solutions:
| Reseller and SI | Vendor | Application | Category | Market |
|---|---|---|---|---|
| Marval North America | Marval Software | Marval Mpower | IT Service Management | ITSM |
List of Software Implementations where Marval North America is a Reseller or SI
| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Product | Category | When | Insight | Insight Source |
|---|---|---|---|---|---|---|---|---|---|---|---|
 |
City of Ottawa | Government | 17000 | $3.5B | Canada | Marval Software | Marval Mpower | IT Service Management | 2007 | In 2007, the City of Ottawa implemented Marval Mpower for IT Service Management. The Canada region deployment was delivered with Marval North America and established an integrated municipal service platform that began in IT and was extended across the city. The implementation standardized workflows and introduced a common request number to support transfers between groups, enabling consistent request handling, traceability, and consolidated reporting. Configuration emphasized service request and incident handling workflows plus reporting capabilities consistent with IT Service Management operational terminology. Marval Mpower was expanded into multiple non-IT areas including Transit, Environmental Services, Finance, Payroll, and Ottawa Public Health to create a single integrated service platform across the municipality. The platform centralized service intake and provided a shared request identifier to support cross-group collaboration and unified reporting across departments. Governance changes accompanied the rollout, with standardized workflows and request numbering used to restructure inter-departmental handoffs and reporting processes. The documented expansion into non-IT usage improved cross-group collaboration and reporting capabilities according to implementation notes. | |
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Upper Canada District School Board Canada | Education | 4200 | $340M | Canada | Marval Software | Marval Mpower | IT Service Management | 2016 | In 2016, Upper Canada District School Board Canada implemented Marval Mpower as an IT Service Management platform to consolidate cross-functional intake workflows. The deployment was executed with Marval North America and focused on centralizing HR, IT and Facilities intake while launching the AskUC self-service portal in Ontario, Canada. The implementation leveraged Marval MSM to host a service catalog of knowledge articles and electronic forms supporting Payroll, Hiring, Special Education and other employee services. Functional capabilities deployed included knowledge management, form-based intake, a self-service portal, workflow automation and reporting configuration tied to service request handling. Operational scope covered HR operations, IT support and Facilities management within the district, enabling sustained handling of high-volume HR intake such as weekly emergency-worker forms. The platform unified intake for those business functions and provided richer reporting for stakeholders. Governance emphasized centralized intake and automated routing to streamline request fulfillment, with workflow orchestration used to accelerate service delivery through self-service. Outcomes reported from the implementation included the ability to process high-volume HR intake, richer reporting and faster service delivery driven by the AskUC portal and workflow automation. |
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IT Decision Makers and Key Stakeholders at Marval North America
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Buyer Intent: Companies Evaluating Marval North America Services
ARTW Buyer Intent uncovers actionable customer signals, identifying software buyers actively evaluating Marval North America software implementations. Gain ongoing access to real-time prospects and uncover hidden opportunities.
| Logo | Company | Industry | Employees | Revenue | Country | Evaluated | ||
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Marval North America System Integrator / VAR Profile
Marval North America is a system integrator and technology consulting firm headquartered in Mississauga, Canada, with approximately 10 employees and annual revenues of $2M.
Marval North America implements and supports enterprise applications across markets such as ITSM.
APPS RUN THE WORLD tracks 2 verified Marval North America software implementations across industries and regions, including: City of Ottawa where Marval North America implemented Marval Mpower, and Upper Canada District School Board Canada where Marval North America implemented Marval Mpower.
Marval North America has a strategic VAR/SI partnership with Marval Software, backed by verified deployments.
Independent Software Vendors (ISVs) can boost their ecosystem by identifying existing Marval North America partnerships, building strong channel relationships, and forging strategic implementation alliances to expand customer reach and accelerate adoption.
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