City of Ottawa
City of Ottawa Technographics
City of Ottawa Software Purchases and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by City of Ottawa and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 17000 City of Ottawa employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that City of Ottawa has purchased the following applications: SAP ERP ECC 6.0 for ERP Financial in 2013, SAP HCM (HR) for Core HR in 2013, IBM Maximo for Enterprise Asset Management in 2011 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems City of Ottawa is running and its propensity to invest more and deepen its relationship with SAP , Vailtech Inc. , Duolingo or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing City of Ottawa revenues, which have grown to $3.47 billion in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for City of Ottawa intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
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City of Ottawa Data, Technology Stack, and Enterprise Applications
ERP Financial Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| SAP | Legacy | SAP ERP ECC 6.0 | ERP Financial | ERP Financial Management | n/a | 2013 | 2014 |
In 2013 City of Ottawa implemented SAP ERP ECC 6.0 as its ERP Financial platform to govern municipal financial operations and transaction processing. The deployment emphasized SAP ERP ECC 6.0 configuration and extension work to align with City of Ottawa business requirements gathered through coordination with Business Analysts and client stakeholders.
Implementation work included design, development, and deployment of custom SAP objects such as programs, reports, interfaces, conversions, enhancements, forms and workflows, with technical specifications, user guides, unit test plans and maintenance procedures produced to support each deliverable. The SAP ERP ECC 6.0 implementation was paired with level 3 production support activities, ongoing monitoring, analysis and optimization of programs, reports and interfaces, and assistance for SAP upgrade, patch and notes application.
Integrations were handled through multiple interfaces and conversions to ensure data integrity and consistency between external systems and the SAP ERP core, with a focus on interface control and error handling for financial transactions. Operational scope targeted municipal finance and administrative business functions across City of Ottawa operations, with work practices scaled to a public sector environment of 17,000 employees in Canada.
Governance followed established software development standards and formal change and release management procedures, and workflows were restructured to align technical development, testing and production support. Documentation and review processes were institutionalized to maintain consistency between interfaces and to support long term maintenance of the SAP ERP ECC 6.0 ERP Financial solution.
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Tax Management | ERP Financial Management |
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2017 | 2017 |
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HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| SAP | Legacy | SAP HCM (HR) | Core HR | HCM | n/a | 2013 | 2014 |
In 2013, City of Ottawa implemented SAP HCM (HR) to standardize Core HR processes across municipal departments and support its approximately 17,000 employees. The SAP HCM (HR) deployment was positioned within the Citys broader SAP enterprise application footprint that covers Finance, Supply, Human Resources, Real Property and Asset Management/Field Operations, aligning the Core HR instance with corporate-wide enterprise systems.
The implementation concentrated on standard Core HR capabilities consistent with municipal HR operations, including personnel administration, organizational management, position management, employee master data, absence and time management, and a payroll interface for downstream financial processing. Configuration work emphasized centralized employee records and role-based access to support municipal HR workflows and regulatory reporting needs.
Operationally the SAP HCM (HR) instance was integrated with the Citys SAP ERP modules for Finance and Asset Management to enable transactional handoffs and payroll accounting, and it served HR business functions across multiple city departments and sites. Governance and process changes focused on consolidating HR master data, instituting standardized HR process workflows, and establishing centralized HR data stewardship to manage municipal staffing, payroll feeds, and workforce administration.
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Learning and Development | HCM |
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2022 | 2022 |
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Payroll | HCM |
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2013 | 2014 |
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Time and Attendance | HCM |
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2013 | 2014 |
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Workforce Management | HCM |
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2013 | 2013 |
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ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| IBM | Legacy | IBM Maximo | Enterprise Asset Management | ERP Services and Operations | n/a | 2011 | 2011 |
In 2011, City of Ottawa deployed IBM Maximo as its municipal asset management platform. IBM Maximo was implemented in the Enterprise Asset Management category to provide a centralized system of record for physical infrastructure and municipal assets across the city.
The implementation focused on asset registration and maintenance management capabilities consistent with Enterprise Asset Management practices, including configurable asset hierarchies, work order management, and maintenance scheduling. Configuration and certification activities were handled by the Information Technology Services Branch and the Application Management Branch, with GIS Management Analyst responsibilities encompassing integration testing, functional configuration, and operational support.
Technical architecture integrated IBM Maximo with the Citys Esri GIS environment, using Esri ArcGIS Server 10.8.1 and an Oracle SDE database version 19 for spatial storage. Spatial integration leveraged Map Services and Web Services exposed from ArcGIS, with ArcMap, ArcCatalog and ArcGIS Pro used for authoring and data maintenance, and IBM Spatial functionality employed to align Maximo asset records with GIS geometry.
Operational coverage included municipal departments with GIS-dependent functions, such as public works, urban planning, engineering, environmental studies, public health, emergency services and transportation. Governance and process work emphasized systems methodologies, requirements definition, and quality assurance to support ongoing application administration, integration maintenance, and business-user support within the city IT organization.
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Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Collaboration | Collaboration |
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2018 | 2018 |
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Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Web Content Management | Content Management |
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2020 | 2020 |
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Marketing Automation | CRM |
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2020 | 2020 |
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ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Performance Management | ITSM |
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2013 | 2013 |
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IT Service Management | ITSM |
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2007 | 2007 |
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PLM and Engineering
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Geographic Information System | PLM and Engineering |
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2016 | 2016 |
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2014 | 2014 |
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Application Hosting and Computing Services | IaaS |
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2013 | 2013 |
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Application Hosting and Computing Services | IaaS |
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2017 | 2017 |
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Application Hosting and Computing Services | IaaS |
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2020 | 2020 |
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Content Delivery Network | IaaS |
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2013 | 2013 |
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CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Web Application Firewalls (WAF) | CyberSecurity |
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2021 | 2021 |
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IT Decision Makers and Key Stakeholders at City of Ottawa
| First Name | Last Name | Title | Function | Department | Phone | |
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| No data found | ||||||
Apps Being Evaluated by City of Ottawa Executives
| Date | Company | Status | Vendor | Product | Category | Market |
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FAQ - APPS RUN THE WORLD City of Ottawa Technographics
City of Ottawa is a Government organization based in Canada,
with around 17000 employees and annual revenues of $3.47 billion.
City of Ottawa operates a diverse technology stack with applications such as
SAP ERP ECC 6.0, SAP HCM (HR) and IBM Maximo,
covering areas like ERP Financial, Core HR and Enterprise Asset Management.
City of Ottawa has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as SAP and IBM.
City of Ottawa recently adopted applications including
Duolingo in 2022, Imperva Sonar in 2021 and Acquia Cloud in 2020,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of City of Ottawa’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates City of Ottawa’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete City of Ottawa technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.