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Metcomiddle East Trading Company
Location
Al Malaz, Ali Ibn Abi Taleb,
Riyadh, 11481,
Saudi Arabia
Website
https://www.metco.net/
Phone
966-14782733
Artw Industry
Distribution
Employee
Revenue

Metcomiddle East Trading Company

List of Software Implementations where Metcomiddle East Trading Company is Reseller or System Integrator

Metcomiddle East Trading Company, a prominent reseller, system integrator, and consulting company, that plays a vital role in numerous system integration and digital transformation initiatives. Metcomiddle East Trading Company collaboration with software players such as Avaya empowers organizations to embrace disruptive technologies and accelerate their journey to the cloud, thus reshaping their business models.

Metcomiddle East Trading Company is a Reseller or SI for the following software solutions:
Reseller and SI Vendor Application Category Market
Metcomiddle East Trading Company Avaya Avaya Omni Agent Call Center,Customer Support CRM
List of Software Implementations where Metcomiddle East Trading Company is a Reseller or SI
Logo Customer Industry Empl. Revenue Country Vendor Product Category When Insight Insight Source
Talabat Kuwait Distribution 275 $50M Kuwait Avaya Avaya Omni Agent Call Center,Customer Support 2015 In 2015 Talabat Kuwait deployed Avaya Contact Center Select across its GCC operations and implemented Avaya Omni Agent in the Call Center,Customer Support function to centralize omnichannel customer service and reporting. The deployment targeted customer support teams handling order-related inquiries and was scoped across Talabat's GCC and broader MENA operations, aligning the application to high volume order handling demands. Configuration work emphasized omnichannel routing, real time reporting and a unified agent desktop experience, with Avaya Omni Agent providing the agent side omnichannel capabilities referenced. Functional capabilities implemented included agent desktop workflows for voice and digital interactions, centralized reporting for contact center performance, and queue management to absorb order spikes and reduce repetitive handling. The project was delivered with integrator Metcomiddle East Trading Company, also referenced as METCO in project documentation, and integrated into operational support processes for Talabat's customer support departments. Operational coverage included customer service contact centers across the GCC, with platform-level reporting used to drive daily operations and staffing decisions. Governance and workflow changes accompanied the rollout, standardizing agent scripting, queue prioritization and centralized dashboards to improve agent efficiency and throughput. The Avaya Contact Center Select deployment and Avaya Omni Agent agent desktop functionality helped halve repetitive call handling and supported rapid scale as order volumes doubled year on year.
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IT Decision Makers and Key Stakeholders at Metcomiddle East Trading Company
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Buyer Intent: Companies Evaluating Metcomiddle East Trading Company Services

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Metcomiddle East Trading Company System Integrator / VAR Profile

Metcomiddle East Trading Company is a system integrator and technology consulting firm headquartered in Riyadh, Saudi Arabia, with approximately 25 employees and annual revenues of $3M.

Metcomiddle East Trading Company implements and supports enterprise applications across markets such as CRM.

APPS RUN THE WORLD tracks 1 verified Metcomiddle East Trading Company software implementations across industries and regions, including: Talabat Kuwait where Metcomiddle East Trading Company implemented Avaya Omni Agent.

Metcomiddle East Trading Company has a strategic VAR/SI partnership with Avaya, backed by verified deployments.

Independent Software Vendors (ISVs) can boost their ecosystem by identifying existing Metcomiddle East Trading Company partnerships, building strong channel relationships, and forging strategic implementation alliances to expand customer reach and accelerate adoption.

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