Irving, 75039, TX,
United States
MOURI Tech
MOURI Tech, a prominent reseller, system integrator, and consulting company, that plays a vital role in numerous system integration and digital transformation initiatives. MOURI Tech collaboration with software players such as ServiceNow, Microsoft and empowers organizations to embrace disruptive technologies and accelerate their journey to the cloud, thus reshaping their business models.
| Reseller and SI | Vendor | Application | Category | Market |
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| MOURI Tech | Microsoft | Microsoft Dynamics 365 Business Central | ERP Financial | ERP Financial Management |
| MOURI Tech | ServiceNow | ServiceNow Sales and Order Management | Sales and Order Management | CRM |
| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Product | Category | When | Insight |
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ATN International | Communications | 2400 | $726M | United States | ServiceNow | ServiceNow Sales and Order Management | Sales and Order Management | 2022 |
In 2022, ATN International deployed ServiceNow Sales and Order Management to digitize order to install workflows for its Alaska Communications operations in the United States. The implementation paired ServiceNow Sales and Order Management with Telecommunications Service Management to centralize telecom order orchestration and fulfillment within the Sales and Order Management category.
The deployment used the ServiceNow Sales and Order Management application and Telecommunications Service Management module to operationalize order capture, orchestration, automated provisioning, installation scheduling, and field dispatch. Configuration emphasized catalog driven order models and workflow automation to enable rapid, deterministic processing and exception handling.
System integrator MOURI Tech worked alongside ServiceNow and ATN during an eight week implementation to integrate CRM, billing, ERP and field systems, creating synchronized order state across customer records, billing and back office systems and field workforce tools. Integrations were focused on end to end order handoffs, status reconciliation, and automated service activation to reduce manual interventions in the order lifecycle.
Governance and rollout targeted the Alaska business unit within ATN, with cross functional process changes across sales, provisioning, billing and field operations. The implementation delivered under one minute order processing, 20 to 30 percent call deflection and a 33 percent productivity gain in the United States as reported by ATN.
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Frederick Goldman | Retail | 200 | $25M | United States | Microsoft | Microsoft Dynamics 365 Business Central | ERP Financial | 2017 |
In 2017, Frederick Goldman implemented Microsoft Dynamics 365 Business Central with MOURI Tech to provide core retail ERP capabilities. The Microsoft Dynamics 365 Business Central deployment, classified as ERP Financial, was provisioned to support inventory management and purchasing workflows for jewelry operations at the company.
The implementation concentrated on the Diamond Department at the Secaucus, NJ site, where a Data Entry Coordinator used Microsoft Dynamics 365 Business Central between July 2017 and October 2017 to track and traffic diamonds and precious gems. Functional configuration emphasized item-level tracking, order receiving, and inventory replenishment, with Dynamics 365 Business Central used to order and receive gems and maintain stock records. MOURI Tech configured role-based data entry processes and transaction screens aligned to ERP Financial inventory and procurement capabilities, and governance centered on departmental workflows for trafficking, receiving, and inventory control.
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MillerKnoll | Manufacturing | 10900 | $4.1B | United States | Microsoft | Microsoft Dynamics 365 Business Central | ERP Financial | 2023 |
In 2023, MillerKnoll implemented Microsoft Dynamics 365 Business Central as its ERP Financial platform under a Nov 2023 to Apr 2024 engagement led by MOURI Tech. The project targeted supply chain and manufacturing financial workflows for MillerKnoll, Inc., with a NAV Developer Team Lead responsible for requirements gathering and technical design documentation.
Microsoft Dynamics 365 Business Central was configured to support core ERP Financial functionality and standard inventory and order-to-cash workflows consistent with the application category. Implementation activities included creating configuration packages for data import and export, developing Report Builder reports, and authoring Power BI reports to support financial and operational reporting.
The deployment used SQL Server 2016 for the database layer and an Azure server for database and company initialization, application object merging, and database conversion during go-live. Integrations explicitly implemented included a Nuvei Payment Gateway for payments and connections to third-party applications, with workstreams for integration testing and data setup.
Project governance followed agile sprint cadence with daily sprint calls, sprint demos, and product owner collaboration, and deliverables included TDD, UT-Tech, UT-Evidence, and UT-Core documentation. Operational handoffs covered incident ticket handling, change request management, user manuals, and post-go-live support and maintenance coordinated by MOURI Tech and the internal MillerKnoll team.
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Buyer Intent: Companies Evaluating MOURI Tech Services
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