Nice Systems
Suite 803, 220 Pacific Highway,
Crows Nest, 2065, NSW,
Australia
Crows Nest, 2065, NSW,
Australia
n/a
Manufacturing
Nice Systems
List of Software Implementations where Nice Systems is Reseller or System Integrator
Nice Systems, a prominent reseller, system integrator, and consulting company, that plays a vital role in numerous system integration and digital transformation initiatives. Nice Systems collaboration with software players such as Nice Systems empowers organizations to embrace disruptive technologies and accelerate their journey to the cloud, thus reshaping their business models.
List of Software Implementations where Nice Systems is a Reseller or SI
| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Product | Category | When | Insight |
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Mastercard | Professional Services | 33400 | $25.1B | United States | Nice Systems | NICE Customer Engagement Analytics | Customer Analytics | 2015 |
In 2015, Mastercard deployed NICE Customer Engagement Analytics as an on premise Customer Analytics implementation delivered by Nice Systems. The deployment replaced Oracle CRM On Premises for customer engagement analytics functions and positioned NICE Customer Engagement Analytics as the central Customer Analytics capability supporting Mastercard customer engagement and contact center business functions.
The implementation included standard Customer Analytics capabilities such as interaction aggregation, historical and real time analytics, dashboarding and reporting, and agent performance and engagement analysis. Configuration emphasized data normalization and analytics model configuration to convert contact level interactions into consolidated customer engagement metrics, consistent with enterprise analytics workflows.
Operational integration focused on aligning the NICE Customer Engagement Analytics data model with Mastercard customer records and the existing Oracle CRM On Premises footprint to maintain record continuity during the transition. Data ingestion sources centered on contact center interaction streams and customer interaction logs, with processing and storage hosted in the on premise NICE environment.
Nice Systems acted as the vendor and implementation partner responsible for on premise installation, configuration, and operational handover. Governance concentrated on centralizing analytics ownership within Mastercard customer engagement teams, defining data ownership and access controls for the NICE Customer Engagement Analytics platform.
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Mitsubishi UFJ Financial Group | Banking and Financial Services | 150800 | $46.8B | Japan | Nice Systems | NICE Customer Engagement Analytics | Customer Analytics | 2015 |
In 2015, Mitsubishi UFJ Financial Group deployed NICE Customer Engagement Analytics as an on premise Customer Analytics implementation. The project was executed with Nice Systems acting as the implementation partner and system integrator, and the full product name NICE Customer Engagement Analytics is the focal application for the deployment.
The implementation emphasized interaction-level analytics capabilities typical of the Customer Analytics category, including speech analytics, text analytics, interaction classification, quality management dashboards, and historical reporting for customer touchpoints. Configuration work established a central analytics repository, role based dashboards, and operational monitoring workflows to support contact center analytics and enterprise customer experience measurement.
Architecture and governance were structured around an on premise server footprint hosted within MUFG controlled facilities, with Nice Systems responsible for deployment architecture and application configuration. Operational scope centered on contact center and customer experience functions, with governance and access controls aligned to MUFG compliance and data protection requirements, and rollout overseen by a centralized analytics team working with Nice Systems.
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Norwegian Cruise Line | Transportation | 38900 | $8.0B | United States | Nice Systems | NICE Customer Engagement Analytics | Customer Analytics | 2015 |
Norwegian Cruise Line implemented NICE Customer Engagement Analytics in 2015, deploying Customer Analytics to centralize guest interaction intelligence and reporting. The project replaced Oracle CRM On Demand as the analytics repository and established a single platform for interaction-level analysis and operational reporting.
NICE Customer Engagement Analytics was configured on premise to deliver interaction analytics, speech and text analytics, unified dashboards, and real-time reporting aligned to customer service workflows. Configuration work emphasized guest profile consolidation, interaction attribution models, KPI scorecards, and role-based dashboards for operational and management users.
The on premise architecture used consolidated data stores and ETL pipelines to ingest historic records from Oracle CRM On Demand, together with ongoing batch and near real-time feeds from reservation and contact center systems. Implementation and systems integration were executed by Nice Systems, focusing on data synchronization, analytics appliance provisioning, and secure on site deployment.
Rollout followed a phased approach across contact center operations with governance centralized under a business analytics team that standardized reporting, alerts, and operational scorecards. Process changes prioritized embedding analytics into guest service decision workflows and establishing ongoing configuration and model governance for the NICE Customer Engagement Analytics deployment.
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Communications | 137000 | $52.0B | France | Nice Systems | NICE Customer Engagement Analytics | Customer Analytics | 2015 |
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Professional Services | 420000 | $7.5B | France | Nice Systems | NICE Customer Engagement Analytics | Customer Analytics | 2015 |
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Banking and Financial Services | 8613 | $2.3B | United Kingdom | Nice Systems | NICE Customer Engagement Analytics | Customer Analytics | 2015 |
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Banking and Financial Services | 9100 | $4.2B | United States | Nice Systems | NICE Customer Engagement Analytics | Customer Analytics | 2015 |
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IT Decision Makers and Key Stakeholders at Nice Systems
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Buyer Intent: Companies Evaluating Nice Systems Services
ARTW Buyer Intent uncovers actionable customer signals, identifying software buyers actively evaluating Nice Systems software implementations. Gain ongoing access to real-time prospects and uncover hidden opportunities.
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Nice Systems System Integrator / VAR Profile
Nice Systems is a system integrator and technology consulting firm headquartered in Crows Nest, Australia, with approximately 3576 employees and annual revenues of $1.0B.
Nice Systems implements and supports enterprise applications across markets such as CRM.
APPS RUN THE WORLD tracks 7 verified Nice Systems software implementations across industries and regions, including: Mastercard where Nice Systems implemented NICE Customer Engagement Analytics, Mitsubishi UFJ Financial Group where Nice Systems implemented NICE Customer Engagement Analytics, and Norwegian Cruise Line where Nice Systems implemented NICE Customer Engagement Analytics.
Nice Systems has a strategic VAR/SI partnership with Nice Systems, backed by verified deployments.
Independent Software Vendors (ISVs) can boost their ecosystem by identifying existing Nice Systems partnerships, building strong channel relationships, and forging strategic implementation alliances to expand customer reach and accelerate adoption.
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