Norwegian Cruise Line
7665 Corporate Center Drive,
Miami, 33126, FL,
United States
Miami, 33126, FL,
United States
1 305-436-4000
Transportation
Norwegian Cruise Line Technographics
Norwegian Cruise Line Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Norwegian Cruise Line and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 38900 Norwegian Cruise Line employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Norwegian Cruise Line has purchased the following applications: Oracle PeopleSoft ERP for ERP Financial in 2019, Oracle Peoplesoft Benefits Administration for Benefits Administration in 2022, SAP Concur Travel for Travel Management in 2017 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Norwegian Cruise Line is running and its propensity to invest more and deepen its relationship with Oracle , SAP , Nice Systems or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Norwegian Cruise Line revenues, which have grown to $8.00 billion in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Norwegian Cruise Line intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Norwegian Cruise Line Tech Stack and Enterprise Applications
Norwegian Cruise Line ERP
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Oracle | Legacy | Oracle PeopleSoft ERP | ERP Financial | ERP | n/a | 2019 | 2019 |
In 2019, Norwegian Cruise Line implemented Oracle PeopleSoft ERP, deploying PeopleSoft 9.2 and 8.57 to support core finance operations in the ERP Financial category. The engagement focused on establishing a unified financial application footprint to centralize general ledger, accounts payable and asset management workflows across the organization.
Configuration and module work targeted General Ledger, Accounts Payable and Asset Management, with nVision and PSQuery leveraged for financial reporting and ad hoc query development. Oracle PeopleSoft ERP configuration included functional lead responsibilities for GL structure and chart of accounts configuration, AP invoice processing flows, fixed asset lifecycle processes and report development.
Operational scope included inbound and outbound interfaces into the PeopleSoft environment, supporting data exchange between PeopleSoft and external systems, and ongoing production support activities. The implementation established interface management and batch processing oversight to support reconciliation and reporting cycles and to maintain transactional integrity across finance processes.
Governance was organized around a functional lead model, with ownership of PSQuery and nVision reporting, change control coordination, and cross finance team support for production incidents and enhancements. Oracle PeopleSoft ERP has been sustained in production since 2019 with continued functional support and interface stewardship.
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ERP Financial | ERP |
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2021 | 2021 |
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Expense Management | ERP |
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2017 | 2017 |
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Norwegian Cruise Line HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Oracle | Legacy | Oracle Peoplesoft Benefits Administration | Benefits Administration | HCM | n/a | 2022 | 2022 |
In 2022 Norwegian Cruise Line implemented Oracle Peoplesoft Benefits Administration as a dedicated component of its PeopleSoft HCM estate. The deployment was positioned to support core Human Resources, Payroll, and Benefits Administration functions across the company, with ongoing technical ownership and support beginning March 2022.
The implementation focused on standard Benefits Administration capabilities including plan configuration, eligibility rules, enrollment workflows, and benefits data management. Configuration and development work emphasized integration points within PeopleSoft HCM, ensuring benefit elections and deduction rules align with payroll processing and HR master data, while technical activities covered analysis, design, development, and testing of PeopleSoft business processes.
Operational architecture was managed within the PeopleSoft environment, with active evaluation and application of PeopleSoft Update Manager patches and related tool upgrades to maintain platform currency. A PeopleSoft technical lead provided continuous support and testing, driving staged change control and release cycles to apply PUM updates and validate business rules prior to production deployment.
Governance centered on HCM-aligned workflows and testing disciplines, with the technical team coordinating configuration changes, development fixes, and regression testing to preserve payroll and HR data integrity. The implementation narrative for Oracle Peoplesoft Benefits Administration at Norwegian Cruise Line documents a PeopleSoft-centric approach to benefits operations, integrating Benefits Administration with Human Resources and Payroll functional domains.
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Core HR | HCM |
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2017 | 2017 |
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Core HR | HCM |
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2010 | 2010 |
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Learning and Development | HCM |
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2017 | 2017 |
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Learning and Development | HCM |
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2020 | 2020 |
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Onboarding | HCM |
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2017 | 2017 |
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Payroll | HCM |
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2019 | 2019 |
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Performance and Goal Management | HCM |
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2017 | 2017 |
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Recruiting, Applicant Tracking System | HCM |
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2015 | 2015 |
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Talent Management | HCM |
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2019 | 2019 |
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Time and Attendance | HCM |
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2019 | 2019 |
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Workforce Management | HCM |
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2020 | 2020 |
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Norwegian Cruise Line ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| SAP | Legacy | SAP Concur Travel | Travel Management | ERP Services and Operations | n/a | 2017 | 2017 |
In 2017, Norwegian Cruise Line deployed SAP Concur Travel in the Travel Management category to centralize travel and expense operations and support finance and travel teams. The rollout supported approximately 2,700 corporate users and was executed as part of a broader SAP Concur Expense/Travel administration program across the company.
The implementation focused on cloud-hosted SAP Concur Travel and Concur Expense configuration, security monitoring, and Standard Audit Extract orchestration to provide transaction-level transparency. Configuration work included global parameterization for Europe and Asia Pacific, role-based access controls for corporate travelers and approvers, and creation of Cognos reports for senior management and accounting.
Operational integrations were organized around transaction file exports and Standard Audit Extract feeds delivered to Accounting Management, enabling daily reconciliation and structured issue resolution workflows. A dedicated Concur Expense/Travel administrator provided daily issue analysis and resolution for Accounting Management and the 2,700 corporate users during the global implementation.
Governance was centralized under the Concur administrator role, responsible for security oversight, monitoring of audit artifacts, management of transaction extracts, and governance of report distribution. The deployment emphasized consistent configuration and reporting controls across corporate sites in Europe and Asia Pacific to support finance and travel operations.
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Norwegian Cruise Line Analytics and BI
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Analytics and BI | Analytics and BI |
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2018 | 2018 |
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Analytics and BI | Analytics and BI |
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2015 | 2018 |
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Analytics and BI | Analytics and BI |
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2015 | 2015 |
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Analytics and BI | Analytics and BI |
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2015 | 2015 |
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Analytics and BI | Analytics and BI |
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2015 | 2015 |
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Data Warehouse | Analytics and BI |
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2015 | 2015 |
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Data Warehouse | Analytics and BI |
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2021 | 2021 |
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Norwegian Cruise Line Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Audio Video and Web Conferencing | Collaboration |
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2018 | 2018 |
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Audio Video and Web Conferencing | Collaboration |
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2020 | 2020 |
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Audio Video and Web Conferencing | Collaboration |
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2018 | 2018 |
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Audio Video and Web Conferencing | Collaboration |
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2018 | 2018 |
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Collaboration | Collaboration |
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2018 | 2018 |
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Event Management | Collaboration |
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2018 | 2018 |
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Norwegian Cruise Line Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Content Management | Content Management |
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2021 | 2021 |
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Contract Lifecycle Management | Content Management |
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2022 | 2022 |
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Digital Signing | Content Management |
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2020 | 2020 |
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Enterprise Content Management | Content Management |
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2018 | 2018 |
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Norwegian Cruise Line CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Call Center | CRM |
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2019 | 2019 |
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Customer Analytics | CRM |
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2015 | 2015 |
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Customer Data Platform | CRM |
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2020 | 2020 |
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Customer Engagement | CRM |
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2024 | 2024 |
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Customer Engagement, Customer Experience | CRM |
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2020 | 2020 |
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Customer Experience | CRM |
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2021 | 2021 |
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Customer Experience | CRM |
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2019 | 2019 |
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Customer Experience | CRM |
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2019 | 2019 |
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Customer Experience | CRM |
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2018 | 2019 |
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Customer Loyalty | CRM |
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2016 | 2016 |
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Customer Support | CRM |
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2020 | 2020 |
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Data Management Platform | CRM |
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2021 | 2021 |
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Marketing Analytics | CRM |
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2018 | 2018 |
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Marketing Analytics | CRM |
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2017 | 2017 |
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Marketing Automation | CRM |
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2020 | 2020 |
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Marketing Automation | CRM |
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2018 | 2018 |
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Marketing Automation | CRM |
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2020 | 2020 |
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Sales Automation, CRM, Sales Engagement | CRM |
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2020 | 2020 |
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Tag Management | CRM |
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2021 | 2021 |
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Tag Management | CRM |
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2021 | 2021 |
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Norwegian Cruise Line EPM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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EPM | EPM |
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2015 | 2015 |
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Norwegian Cruise Line ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Performance Management | ITSM |
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2017 | 2017 |
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Application Performance Management | ITSM |
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2017 | 2017 |
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IT Service Management | ITSM |
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2020 | 2020 |
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Norwegian Cruise Line PPM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Project Portfolio Management | PPM |
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2018 | 2018 |
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Project Portfolio Management | PPM |
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2018 | 2018 |
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Norwegian Cruise Line Procurement
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Procure to Pay | Procurement |
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2020 | 2020 |
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Procurement | Procurement |
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2018 | 2018 |
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Sourcing | Procurement |
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2020 | 2020 |
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Norwegian Cruise Line TRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Governance, Risk and Compliance | TRM |
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2020 | 2020 |
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Governance, Risk and Compliance | TRM |
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2020 | 2020 |
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Treasury Management | TRM |
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2019 | 2019 |
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Norwegian Cruise Line PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Master Data Management | PaaS |
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2019 | 2019 |
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Robotic Process Automation | PaaS |
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2017 | 2017 |
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Norwegian Cruise Line IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2021 | 2021 |
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Application Hosting and Computing Services | IaaS |
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2018 | 2018 |
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Content Delivery Network | IaaS |
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2019 | 2019 |
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Content Delivery Network | IaaS |
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2015 | 2015 |
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Database Management | IaaS |
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2015 | 2015 |
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Norwegian Cruise Line CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Data Loss Prevention | CyberSecurity |
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2016 | 2016 |
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Identity and Access Management (IAM) | CyberSecurity |
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2015 | 2015 |
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Identity and Access Management (IAM) | CyberSecurity |
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2016 | 2016 |
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Identity and Access Management (IAM) | CyberSecurity |
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2020 | 2020 |
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Secure Email Gateways (SEGs) | CyberSecurity |
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2016 | 2016 |
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Secure Web Gateways (SWG) | CyberSecurity |
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2017 | 2017 |
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Threat Modeling | CyberSecurity |
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2022 | 2022 |
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Norwegian Cruise Line Internet of Things
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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IoT Platform | Internet of Things |
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2019 | 2019 |
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IT Decision Makers and Key Stakeholders at Norwegian Cruise Line
| First Name | Last Name | Title | Function | Department | Phone | |
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Director of Business Intelligence Development | Director | IT | |
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Senior Manager Business Intelligence Solutions & Governance | Manager | IT | |
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Manager, Business Intelligence Solutions & Governance | Manager | IT | |
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Senior Global Direct Sales Analyst | Manager | Sales | |
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CFO | CXO | Finance | |
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VP & Corporate Controller | VP | Finance | |
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Senior Vice President and Treasurer | VP | Treasury | |
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Senior Director of Internal Audit | Director | Risk | |
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Senior Vice President & Chief Accounting Officer | CXO | Finance | |
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Director, Accounting Services | Director | Finance | |
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Vice President, Purchasing & Logistics | VP | Supply Chain | |
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Senior Vice President and CIO | VP | IT | |
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EVP, Chief Talent Officer | CXO | HR | |
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Senior Director Total Rewards & HR Finance | Director | HR | |
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Talent Communication and Community Relations Director | Director | HR | |
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Director Corporate Human Resources | Director | HR | |
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Director HRIS | Director | HR | |
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Customer Success Manager | Manager | Customer Service | |
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Guest Experience Manager | Manager | Finance | |
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Director, Guest Experience | Director | Finance | |
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Sr Director of CRM Applications | Director | IT | |
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Director, Consumer Sales | Director | Finance | |
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Vice President, Consumer Sales | VP | Sales | |
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Vice President, Consumer Sales | VP | Sales | |
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Manager Loyalty & CruiseNext Marketing | Manager | Marketing | |
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Apps Being Evaluated by Norwegian Cruise Line Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Norwegian Cruise Line IT executives and key decision makers. This section highlights Norwegian Cruise Line's latest recorded technology evaluations, including Palantir Foundry for Analytics and BI on 2024-10-05. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Norwegian Cruise Line digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| 2024-10-05 | Norwegian Cruise Line | Evaluated | Palantir Technologies | Palantir Foundry | Analytics and BI | Analytics and BI |
FAQ - APPS RUN THE WORLD Norwegian Cruise Line Technographics
Norwegian Cruise Line is a Transportation organization based in United States,
with around 38900 employees and annual revenues of $8.00 billion.
Norwegian Cruise Line operates a diverse technology stack with applications such as
Oracle PeopleSoft ERP, Oracle Peoplesoft Benefits Administration and SAP Concur Travel,
covering areas like ERP Financial, Benefits Administration and Travel Management.
Norwegian Cruise Line has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Oracle and SAP.
Norwegian Cruise Line recently adopted applications including
Navistone Lookalike Audiences in 2024, Oracle Peoplesoft Benefits Administration in 2022 and SAP Ariba Contracts in 2022,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Norwegian Cruise Line’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Norwegian Cruise Line’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Norwegian Cruise Line technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.