Salta, 4400,
Argentina
Nubicom
Nubicom, a prominent reseller, system integrator, and consulting company, that plays a vital role in numerous system integration and digital transformation initiatives. Nubicom collaboration with software players such as Cestel empowers organizations to embrace disruptive technologies and accelerate their journey to the cloud, thus reshaping their business models.
| Reseller and SI | Vendor | Application | Category | Market |
|---|---|---|---|---|
| Nubicom | Cestel | Cestel Syscom | Call Center | CRM |
| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Product | Category | When | Insight | Insight Source |
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Sistema De Emergencias 911 Salta Argentina | Government | 120 | $5M | Argentina | Cestel | Cestel Syscom | Call Center | 2023 | In 2023, Sistema De Emergencias 911 Salta Argentina implemented Cestel Syscom as its Call Center platform for the Province of Salta 911 centre, initiating an emergency PSAP deployment in Argentina focused on operator training and CAD integration. The implementation centers on CESTEL's Calypso emergency call handling system deployed as the core call intake and incident coordination capability within Cestel Syscom, supporting operator workstations and dispatch console workflows. Cestel Syscom was configured to operate with Calypso modules that manage call intake, triage, event logging and operator workstation interfaces, aligned with typical emergency call handling functionality for a Call Center environment. Configuration work included user profiles for call takers and dispatchers, session logging for incident records and the integration points required to surface dispatch information to operator screens. The project engaged local integrator Nubicom and Canadian firm Emeres to integrate CAD and other dispatch tools with the Calypso engine, creating interoperability between call handling and dispatch systems. Integration activities focused on message and event exchange between the call handling platform and CAD, end to end verification across operator consoles and dispatch tools, and coordination of interfaces required for multi-vendor dispatch workflows. Governance and rollout emphasized operator training and staged commissioning of the system, with training programs directed at call takers and dispatch personnel to align operational procedures with the new Call Center technology. The stated objective of the deployment was to improve call coordination and response through the combined use of Calypso and CAD integration, carried out in collaboration with Nubicom and Emeres during installation and acceptance phases. |
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Buyer Intent: Companies Evaluating Nubicom Services
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