List of Cestel Syscom Customers
Cestel
C/Marie Curie, 5-7 Edificio Beta, Rivas Vaciamadrid,,
Madrid, 28521, X,
Spain
Madrid, 28521, X,
Spain
34 91 871 20 95
Professional Services
25
$2M
Since 2010, our global team of researchers has been studying Cestel Syscom customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Cestel Syscom for Call Center from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Cestel Syscom for Call Center include: Navarre, a Spain based Government organisation with 25000 employees and revenues of $5.89 billion, Policia Local De Mataro Spain, a Spain based Government organisation with 170 employees and revenues of $20.0 million, Policia Local De Blanes Spain, a Spain based Government organisation with 78 employees and revenues of $6.0 million, Sistema De Emergencias 911 Salta Argentina, a Argentina based Government organisation with 120 employees and revenues of $5.0 million and many others.
Contact us if you need a completed and verified list of companies using Cestel Syscom, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Navarre | Government | 25000 | $5.9B | Spain | Cestel | Cestel Syscom | Call Center | 2010 | n/a |
In 2010, Navarre implemented Cestel Syscom for Call Center. Navarre, Spain, the regional government with approximately 25,000 employees, deployed Cestel Syscom to consolidate citizen contact handling and to standardize inbound and outbound telephony across public services.
Cestel Syscom was configured to deliver core Call Center capabilities including automatic call distribution, interactive voice response, computer telephony integration, skills based routing, agent desktop interfaces, queue management, supervisor monitoring, and reporting. Configuration emphasized scriptable call flows and real time dashboards for operations staff, with Cestel Syscom components managing agent routing, session control, and voice channel orchestration. The implementation used configurable call flow templates and operational dashboards to support day to day contact center operations.
Operational scope covered multiple government departments and centralized contact center operations serving citizen inquiries and transactions across the region. Governance centered on formalized agent role definitions, supervisor escalation procedures, and configuration controls for routing logic and reporting structures. The deployment approach prioritized platform configuration and process standardization rather than named system integrations.
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Policia Local De Blanes Spain | Government | 78 | $6M | Spain | Cestel | Cestel Syscom | Call Center | 2022 | n/a |
In 2022, Policia Local De Blanes Spain implemented Cestel Syscom using CESTEL's Calypso 2.0 platform to manage radio and telephony communications. This Call Center implementation is a public-safety call and dispatch deployment that replaced an earlier Calypso 1.0 installation from 2009 and put Calypso 2.0 into production.
The deployment focused on core radio and telephony capabilities, including voice handling for emergency and routine calls, centralized call logging, and audio recording workflows. The implementation explicitly included custody recording functionality under the Visión Calidad module, which extended evidence management related capabilities within the Cestel Syscom environment.
Integration work connected Cestel Syscom Calypso 2.0 with the DRAG dispatch system to enable bidirectional call and incident data exchange between call takers and dispatchers. Operational scope was the Local Police of Blanes in Spain, covering front-line public safety communications and dispatch operations within municipal police workflows.
Governance and rollout included decommissioning the prior Calypso 1.0 instance and putting the Calypso 2.0 solution into production, consolidating radio and telephony handling under Cestel Syscom. The project emphasized documented call recording and custody workflows through Visión Calidad as part of operational control for police communications.
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Policia Local De Mataro Spain | Government | 170 | $20M | Spain | Cestel | Cestel Syscom | Call Center | 2017 | n/a |
In 2017, Policia Local De Mataro Spain implemented Cestel Syscom in its local police coordination room to support public-safety emergency call and dispatch operations. The initial installation used CESTEL's Calypso communications integrator to consolidate voice pathways and operational dispatching workflows for municipal emergency response.
Cestel Syscom was deployed to provide core call handling and radio to telephony integration capabilities consistent with Call Center deployments, including centralized dispatcher consoles, call routing for emergency lines, and bridging between VoIP and radio talkgroups. Configuration centered on the Calypso communications matrix to present unified audio streams and call control to dispatch operators.
Integrations explicitly unified VoIP municipal telephony with radio communications used by operational patrols, creating a single coordination plane in the Mataró coordination room. The deployment covered public-safety dispatch workflows and real time communications between coordination room staff and field units across the municipality of Mataró in Spain.
Governance changes focused on operationalizing integrated call and radio procedures for dispatch teams and establishing maintenance arrangements. CESTEL later won the maintenance and upgrade contract in 2023 for the Calypso matrix, extending support and versioning of the Cestel Syscom installation while maintaining the deployment’s focus on improving call handling and radio telephony integration.
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Sistema De Emergencias 911 Salta Argentina | Government | 120 | $5M | Argentina | Cestel | Cestel Syscom | Call Center | 2023 | Nubicom |
In 2023, Sistema De Emergencias 911 Salta Argentina implemented Cestel Syscom as its Call Center platform for the Province of Salta 911 centre, initiating an emergency PSAP deployment in Argentina focused on operator training and CAD integration. The implementation centers on CESTEL's Calypso emergency call handling system deployed as the core call intake and incident coordination capability within Cestel Syscom, supporting operator workstations and dispatch console workflows.
Cestel Syscom was configured to operate with Calypso modules that manage call intake, triage, event logging and operator workstation interfaces, aligned with typical emergency call handling functionality for a Call Center environment. Configuration work included user profiles for call takers and dispatchers, session logging for incident records and the integration points required to surface dispatch information to operator screens.
The project engaged local integrator Nubicom and Canadian firm Emeres to integrate CAD and other dispatch tools with the Calypso engine, creating interoperability between call handling and dispatch systems. Integration activities focused on message and event exchange between the call handling platform and CAD, end to end verification across operator consoles and dispatch tools, and coordination of interfaces required for multi-vendor dispatch workflows.
Governance and rollout emphasized operator training and staged commissioning of the system, with training programs directed at call takers and dispatch personnel to align operational procedures with the new Call Center technology. The stated objective of the deployment was to improve call coordination and response through the combined use of Calypso and CAD integration, carried out in collaboration with Nubicom and Emeres during installation and acceptance phases.
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FAQ - APPS RUN THE WORLD Cestel Syscom Coverage
Cestel Syscom is a Call Center solution from Cestel.
Companies worldwide use Cestel Syscom, from small firms to large enterprises across 21+ industries.
Organizations such as Navarre, Policia Local De Mataro Spain, Policia Local De Blanes Spain and Sistema De Emergencias 911 Salta Argentina are recorded users of
Cestel Syscom for Call Center.
Companies using Cestel Syscom are most concentrated in Government, with adoption spanning over 21 industries.
Companies using Cestel Syscom are most concentrated in Spain and Argentina, with adoption tracked across 195 countries worldwide. This global distribution highlights the popularity of Cestel Syscom across Americas, EMEA, and APAC.
Companies using Cestel Syscom range from small businesses with 0-100 employees - 25%, to mid-sized firms with 101-1,000 employees - 50%, large organizations with 1,001-10,000 employees - 0%, and global enterprises with 10,000+ employees - 25%.
Customers of Cestel Syscom include firms across all revenue levels — from $0-100M, to $101M-$1B, $1B-$10B, and $10B+ global corporations.
Contact APPS RUN THE WORLD to access the full verified Cestel Syscom customer database with detailed Firmographics such as industry, geography, revenue, and employee breakdowns as well as key decision makers in charge of Call Center.