Glendenning, 2761, NSW,
Australia
OscilloSoft
OscilloSoft, a prominent reseller, system integrator, and consulting company, that plays a vital role in numerous system integration and digital transformation initiatives. OscilloSoft collaboration with software players such as Zoho Corp., Silverband and empowers organizations to embrace disruptive technologies and accelerate their journey to the cloud, thus reshaping their business models.
| Reseller and SI | Vendor | Application | Category | Market |
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| OscilloSoft | Silverband | Silverband Paradigm | Student Information | ERP Services and Operations |
| OscilloSoft | Zoho Corp. | Zoho Analytics (ex Zoho Reports) | Analytics and BI | Analytics and BI |
| OscilloSoft | Zoho Corp. | Zoho CRM | CRM | CRM |
| OscilloSoft | Zoho Corp. | Zoho Social | Social Media Management | CRM |
| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Product | Category | When | Insight |
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Excelsia College | Education | 92 | $12M | Australia | Zoho Corp. | Zoho Social | Social Media Management | 2018 |
In 2018, Excelsia College deployed Zoho Social as part of a broader Zoho suite implementation led by OscilloSoft, addressing a specific gap in Social Media Management for the college marketing and admissions functions. Zoho Social was implemented alongside Zoho CRM and Zoho Reports to centralize social engagement and lead capture within the institution’s CRM workflow.
Zoho Social was configured to support scheduling of posts, automatic creation of Leads from social channels, and to enable responses to social Leads directly from Zoho CRM. The CRM data model was restructured into standard Leads, Accounts, Contacts and Potentials, and web to lead was implemented so enquiries from the college website flowed directly into the CRM, improving the integrity of lead source attribution.
The implementation included integrations with Google Adwords for lead source tracking, IMAP email integration for automatic email logging, and an API based integration that pushed confirmed student records into Paradigm to remove manual entry. Zoho Reports was provisioned to deliver a customized dashboard for management, and Zoho Social was tied into those reporting and CRM workflows so social interactions were visible across marketing and student administration.
OscilloSoft delivered onsite training for staff on Zoho Social, Zoho CRM, Zoho Reports and the API integrations, and governance changes introduced automated lead creation, structured lead source usage, and an automated push of confirmed students into Paradigm. Excelsia College management and staff reported they were very satisfied with the solution, noting increased collaboration, removal of manual processes, and improved visibility and tracking as direct outcomes.
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Excelsia College | Education | 92 | $12M | Australia | Zoho Corp. | Zoho Analytics (ex Zoho Reports) | Analytics and BI | 2018 |
In 2018, Excelsia College deployed Zoho Analytics (ex Zoho Reports) to centralize reporting and create executive dashboards within its Analytics and BI environment. The Zoho Analytics implementation was delivered as part of a broader Zoho platform rollout and addressed a pattern of manual exports and fragmented reporting that had required staff to manipulate CRM data in spreadsheets.
The implementation configured Zoho Analytics dashboards and a tailored data model that reflected the restructured CRM entities of Leads, Accounts, Contacts and Potentials. Zoho Analytics was used to surface management-level dashboards and ad hoc reporting, removing the need for repeated exports from the CRM and enabling standardized report views across admissions and academic administration.
OscilloSoft built API connections and integration points so Zoho Analytics consumed structured data from the Zoho CRM instance and from systems integrated into the CRM, including Paradigm for student records and IMAP for email logging. Google Adwords and Zoho Social feeds were integrated into the CRM as explicit data sources, enabling source attribution data to flow through the CRM into Zoho Analytics for consolidated reporting.
OscilloSoft also restructured CRM data and provided onsite training on Zoho CRM, Zoho Analytics and the API integrations, establishing governance around data structure and reporting responsibility. As a result Excelsia College reported increased visibility and tracking for marketing and admissions workflows, reduced manual processes for staff, and overall satisfaction with the consolidated reporting delivered by Zoho Analytics (ex Zoho Reports).
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Excelsia College | Education | 92 | $12M | Australia | Silverband | Silverband Paradigm | Student Information | 2017 |
In 2017 Excelsia College implemented Silverband Paradigm as its Student Information platform in Australia. The deployment centers on the Paradigm student enrolment portal My Enrolment, which the institution uses for student administration, grades and enrolment management.
Module usage for student administration, enrolment and records is inferred from the institution's public support pages that reference the Paradigm enrolment portal and the hosted Paradigm URL. Silverband Paradigm provides portal-based student self-service and administrative workflows typical of Student Information systems, including enrolment intake, academic record maintenance and grade capture.
OscilloSoft served as the SI/VAR for the implementation, supporting configuration and deployment of the hosted Paradigm portal. Operational coverage includes student services, the registrar office and academic administration at Excelsia College, with portal access and support workflows published on the institution help site.
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Education | 92 | $12M | Australia | Zoho Corp. | Zoho CRM | CRM | 2018 |
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