Glendenning, 2761, NSW,
Australia
OscilloSoft
OscilloSoft, a prominent reseller, system integrator, and consulting company, that plays a vital role in numerous system integration and digital transformation initiatives. OscilloSoft collaboration with software players such as Silverband, Zoho Corp. and empowers organizations to embrace disruptive technologies and accelerate their journey to the cloud, thus reshaping their business models.
| Reseller and SI | Vendor | Application | Category | Market |
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| OscilloSoft | Silverband | Silverband Paradigm | Student Information | ERP Services and Operations |
| OscilloSoft | Zoho Corp. | Zoho Analytics (ex Zoho Reports) | Analytics and BI | Analytics and BI |
| OscilloSoft | Zoho Corp. | Zoho CRM | CRM | CRM |
| OscilloSoft | Zoho Corp. | Zoho Social | Social Media Management | CRM |
| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Product | Category | When | Insight |
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Excelsia College | Education | 92 | $12M | Australia | Silverband | Silverband Paradigm | Student Information | 2017 |
In 2017 Excelsia College implemented Silverband Paradigm as its Student Information platform in Australia. The deployment centers on the Paradigm student enrolment portal My Enrolment, which the institution uses for student administration, grades and enrolment management.
Module usage for student administration, enrolment and records is inferred from the institution's public support pages that reference the Paradigm enrolment portal and the hosted Paradigm URL. Silverband Paradigm provides portal-based student self-service and administrative workflows typical of Student Information systems, including enrolment intake, academic record maintenance and grade capture.
OscilloSoft served as the SI/VAR for the implementation, supporting configuration and deployment of the hosted Paradigm portal. Operational coverage includes student services, the registrar office and academic administration at Excelsia College, with portal access and support workflows published on the institution help site.
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Excelsia College | Education | 92 | $12M | Australia | Zoho Corp. | Zoho Social | Social Media Management | 2018 |
In 2018, Excelsia College deployed Zoho Social as part of a broader Zoho suite implementation led by OscilloSoft, addressing a specific gap in Social Media Management for the college marketing and admissions functions. Zoho Social was implemented alongside Zoho CRM and Zoho Reports to centralize social engagement and lead capture within the institution’s CRM workflow.
Zoho Social was configured to support scheduling of posts, automatic creation of Leads from social channels, and to enable responses to social Leads directly from Zoho CRM. The CRM data model was restructured into standard Leads, Accounts, Contacts and Potentials, and web to lead was implemented so enquiries from the college website flowed directly into the CRM, improving the integrity of lead source attribution.
The implementation included integrations with Google Adwords for lead source tracking, IMAP email integration for automatic email logging, and an API based integration that pushed confirmed student records into Paradigm to remove manual entry. Zoho Reports was provisioned to deliver a customized dashboard for management, and Zoho Social was tied into those reporting and CRM workflows so social interactions were visible across marketing and student administration.
OscilloSoft delivered onsite training for staff on Zoho Social, Zoho CRM, Zoho Reports and the API integrations, and governance changes introduced automated lead creation, structured lead source usage, and an automated push of confirmed students into Paradigm. Excelsia College management and staff reported they were very satisfied with the solution, noting increased collaboration, removal of manual processes, and improved visibility and tracking as direct outcomes.
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Excelsia College | Education | 92 | $12M | Australia | Zoho Corp. | Zoho CRM | CRM | 2018 |
In 2018 Excelsia College implemented Zoho CRM, a CRM application, in a targeted engagement delivered by OscilloSoft to address manual enquiry handling and fragmented reporting. The initiative centered on operationalizing lead capture and reporting for a tertiary college delivering undergraduate and graduate programs, with explicit focus on marketing, admissions and student administration workflows.
The Zoho CRM implementation included configuration of standard CRM objects, the CRM structure of Leads, Accounts, Contacts and Potentials, and the addition of industry specific fields to capture education recruitment data. Functional modules deployed included Zoho Social for social channel management, Zoho Reports for dashboarding and analytics, Web to Lead for automated form ingestion, IMAP email integration for email logging, and API-based integrations to support system-to-system data flows.
Integrations were implemented to automate inbound and outbound processes, webform submissions were wired directly into Zoho CRM to eliminate manual entry, Google Adwords tracking was connected to attribute paid search leads, and Zoho Social was configured to auto-create and respond to Leads from social channels. A downstream integration pushed confirmed student records into Paradigm automatically after enrolment confirmation, creating an operational handoff between CRM-driven recruitment and the student administration system.
OscilloSoft delivered onsite training and coaching on Zoho CRM, Zoho Reports and the API integrations, and governance changes included restructuring CRM data and standardizing lead source and workflow usage to support reporting. Management reported improved visibility and reduced manual processing, with staff satisfaction noted after rollout, driven by consolidated dashboards and automated handoffs between recruitment and student administration.
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Education | 92 | $12M | Australia | Zoho Corp. | Zoho Analytics (ex Zoho Reports) | Analytics and BI | 2018 |
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