Glendenning, 2761, NSW,
Australia
OscilloSoft
OscilloSoft, a prominent reseller, system integrator, and consulting company, that plays a vital role in numerous system integration and digital transformation initiatives. OscilloSoft collaboration with software players such as Zoho Corp., Silverband and empowers organizations to embrace disruptive technologies and accelerate their journey to the cloud, thus reshaping their business models.
| Reseller and SI | Vendor | Application | Category | Market |
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| OscilloSoft | Silverband | Silverband Paradigm | Student Information | ERP Services and Operations |
| OscilloSoft | Zoho Corp. | Zoho Analytics (ex Zoho Reports) | Analytics and BI | Analytics and BI |
| OscilloSoft | Zoho Corp. | Zoho CRM | CRM | CRM |
| OscilloSoft | Zoho Corp. | Zoho Social | Social Media Management | CRM |
| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Product | Category | When | Insight |
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Excelsia College | Education | 92 | $12M | Australia | Zoho Corp. | Zoho Analytics (ex Zoho Reports) | Analytics and BI | 2018 |
In 2018, Excelsia College deployed Zoho Analytics (ex Zoho Reports) to centralize reporting and create executive dashboards within its Analytics and BI environment. The Zoho Analytics implementation was delivered as part of a broader Zoho platform rollout and addressed a pattern of manual exports and fragmented reporting that had required staff to manipulate CRM data in spreadsheets.
The implementation configured Zoho Analytics dashboards and a tailored data model that reflected the restructured CRM entities of Leads, Accounts, Contacts and Potentials. Zoho Analytics was used to surface management-level dashboards and ad hoc reporting, removing the need for repeated exports from the CRM and enabling standardized report views across admissions and academic administration.
OscilloSoft built API connections and integration points so Zoho Analytics consumed structured data from the Zoho CRM instance and from systems integrated into the CRM, including Paradigm for student records and IMAP for email logging. Google Adwords and Zoho Social feeds were integrated into the CRM as explicit data sources, enabling source attribution data to flow through the CRM into Zoho Analytics for consolidated reporting.
OscilloSoft also restructured CRM data and provided onsite training on Zoho CRM, Zoho Analytics and the API integrations, establishing governance around data structure and reporting responsibility. As a result Excelsia College reported increased visibility and tracking for marketing and admissions workflows, reduced manual processes for staff, and overall satisfaction with the consolidated reporting delivered by Zoho Analytics (ex Zoho Reports).
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Excelsia College | Education | 92 | $12M | Australia | Zoho Corp. | Zoho Social | Social Media Management | 2018 |
In 2018, Excelsia College deployed Zoho Social as part of a broader Zoho suite implementation led by OscilloSoft, addressing a specific gap in Social Media Management for the college marketing and admissions functions. Zoho Social was implemented alongside Zoho CRM and Zoho Reports to centralize social engagement and lead capture within the institution’s CRM workflow.
Zoho Social was configured to support scheduling of posts, automatic creation of Leads from social channels, and to enable responses to social Leads directly from Zoho CRM. The CRM data model was restructured into standard Leads, Accounts, Contacts and Potentials, and web to lead was implemented so enquiries from the college website flowed directly into the CRM, improving the integrity of lead source attribution.
The implementation included integrations with Google Adwords for lead source tracking, IMAP email integration for automatic email logging, and an API based integration that pushed confirmed student records into Paradigm to remove manual entry. Zoho Reports was provisioned to deliver a customized dashboard for management, and Zoho Social was tied into those reporting and CRM workflows so social interactions were visible across marketing and student administration.
OscilloSoft delivered onsite training for staff on Zoho Social, Zoho CRM, Zoho Reports and the API integrations, and governance changes introduced automated lead creation, structured lead source usage, and an automated push of confirmed students into Paradigm. Excelsia College management and staff reported they were very satisfied with the solution, noting increased collaboration, removal of manual processes, and improved visibility and tracking as direct outcomes.
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Excelsia College | Education | 92 | $12M | Australia | Zoho Corp. | Zoho CRM | CRM | 2018 |
In 2018 Excelsia College implemented Zoho CRM, a CRM application, in a targeted engagement delivered by OscilloSoft to address manual enquiry handling and fragmented reporting. The initiative centered on operationalizing lead capture and reporting for a tertiary college delivering undergraduate and graduate programs, with explicit focus on marketing, admissions and student administration workflows.
The Zoho CRM implementation included configuration of standard CRM objects, the CRM structure of Leads, Accounts, Contacts and Potentials, and the addition of industry specific fields to capture education recruitment data. Functional modules deployed included Zoho Social for social channel management, Zoho Reports for dashboarding and analytics, Web to Lead for automated form ingestion, IMAP email integration for email logging, and API-based integrations to support system-to-system data flows.
Integrations were implemented to automate inbound and outbound processes, webform submissions were wired directly into Zoho CRM to eliminate manual entry, Google Adwords tracking was connected to attribute paid search leads, and Zoho Social was configured to auto-create and respond to Leads from social channels. A downstream integration pushed confirmed student records into Paradigm automatically after enrolment confirmation, creating an operational handoff between CRM-driven recruitment and the student administration system.
OscilloSoft delivered onsite training and coaching on Zoho CRM, Zoho Reports and the API integrations, and governance changes included restructuring CRM data and standardizing lead source and workflow usage to support reporting. Management reported improved visibility and reduced manual processing, with staff satisfaction noted after rollout, driven by consolidated dashboards and automated handoffs between recruitment and student administration.
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Education | 92 | $12M | Australia | Silverband | Silverband Paradigm | Student Information | 2017 |
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