Freeway Consulting
Av. Pdte. Masaryk 29,
Mexico City, 11560, MX,
Mexico
Mexico City, 11560, MX,
Mexico
52 55 4162 7490
Professional Services
Freeway Consulting
List of Software Implementations where Freeway Consulting is Reseller or System Integrator
Freeway Consulting, a prominent reseller, system integrator, and consulting company, that plays a vital role in numerous system integration and digital transformation initiatives. Freeway Consulting collaboration with software players such as Salesforce empowers organizations to embrace disruptive technologies and accelerate their journey to the cloud, thus reshaping their business models.
Freeway Consulting is a Reseller or SI for the following software solutions:
| Reseller and SI | Vendor | Application | Category | Market |
|---|---|---|---|---|
| Freeway Consulting | Salesforce | Salesforce Sales Cloud | Sales Automation,CRM,Sales Engagement | CRM |
| Freeway Consulting | Salesforce | Salesforce Service Cloud | Customer Support | CRM |
List of Software Implementations where Freeway Consulting is a Reseller or SI
| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Product | Category | When | Insight | Insight Source |
|---|---|---|---|---|---|---|---|---|---|---|---|
 |
Grupo SURA | Banking and Financial Services | 62396 | $7.4B | Colombia | Salesforce | Salesforce Loyalty Management | Customer Loyalty | 2024 | In 2024, Grupo SURA implemented Salesforce Loyalty Management to power a hyper-personalized health and wellness rewards program for its policyholder base. The deployment was led with Freeway Consulting as the Salesforce Summit Partner, aligning the Salesforce Loyalty Management application to Grupo SURA business objectives in the insurance and health-focused product lines, and explicitly situating the work within the Customer Loyalty category. The implementation configured Salesforce Loyalty Management alongside Salesforce Loyalty Cloud capabilities to design point and reward engines and to enable behavior-based incentives for healthy habits. Functional modules and capabilities included personalized rewards orchestration, campaign-triggered enrollment and lifecycle management, and automated engagement workflows built for hyper-personalization and prevention-focused interventions. Architecture integrated Salesforce Loyalty Management with Service Cloud and Marketing Cloud to unify service interactions and multi-channel campaign execution, using cloud-native Salesforce components to centralize customer profiles and engagement history. Operational coverage spanned customer service, marketing, and wellness program teams, enabling coordinated outreach, individualized guidance, and incentive fulfillment across digital channels and customer support touchpoints. Governance and process changes were executed in partnership with Freeway Consulting, which provided implementation, configuration, and optimization services, plus program design to support new workflows for personalized communications and claims prevention. The deployment produced explicit outcomes reported by the program, including improved customer health and quality of life, reduced claims and associated costs, and strengthened customer relationships, all enabled by Salesforce Loyalty Management operating within Grupo SURA Customer Loyalty operations. | |
 |
Aeroméxico | Transportation | 13880 | $4.9B | Mexico | Salesforce | Salesforce Service Cloud | Customer Support | 2015 | In 2015, Aeroméxico implemented Salesforce Service Cloud to centralize Customer Support and CRM operations across its customer service organization. The deployment of Salesforce Service Cloud was part of a broader Salesforce program that included Sales Cloud B2B and Marketing Cloud, and the project was delivered with Freeway Consulting as the implementation partner. Configuration focused on core Customer Support capabilities, including case management, knowledge management, omnichannel engagement and routing, a unified service console, workflow automation for ticket resolution, and service reporting. Customer journey design and CRM strategy workstreams were used to drive requirements, and an Analytics Pilot was provisioned to validate service metrics and reporting use cases prior to wider rollout. Integrations explicitly included Salesforce Marketing Cloud and Sales Cloud B2B, and the Service Cloud deployment was instrumented to feed the analytics pilot for cross cloud service and marketing insights. Cybersecurity and PCI compliance requirements were addressed as part of the implementation, with controls and process checks integrated into the Service Cloud configuration and data handling flows. Operational coverage prioritized Aeroméxico customer support teams and contact center channels in Mexico, aligning case workflows with established CRM strategy. Governance work included customer journey mapping, CRM governance policies, phased rollout planning anchored by the analytics pilot, and implementation oversight by Freeway Consulting. The governance model emphasized service process ownership, compliance oversight for PCI and cybersecurity, and training for service staff to operationalize new Service Cloud workflows. | |
|
|
Grupo SURA | Banking and Financial Services | 62396 | $7.4B | Colombia | Salesforce | Salesforce Service Cloud | Customer Support | 2024 | In 2024 Grupo SURA implemented Salesforce Service Cloud for Customer Support as part of a cross-cloud initiative to drive a hyper-personalized health and wellness program. The deployment was delivered alongside Salesforce Loyalty Cloud and Salesforce Marketing Cloud to create a unified customer engagement and support stack under the Salesforce vendor ecosystem. The implementation of Salesforce Service Cloud focused on multichannel case management, personalized service workflows, and intelligent automation to deliver individualized guidance to policyholders. Configuration emphasized service console customization, automated routing and escalation, and knowledge management to support wellness coaching and preventive care interactions, while Loyalty Cloud managed incentives for healthy behaviors and Marketing Cloud orchestrated personalized outreach. Freeway Consulting acted as the implementation partner, providing certified Salesforce experts, staff augmentation, and nearshore managed services to design and operationalize the solution. The Service Cloud instance was integrated with Salesforce Loyalty Cloud and Salesforce Marketing Cloud to enable end to end orchestration of service interactions, rewards, and campaign-driven communications across the wellness program. Governance was structured to align customer service, marketing, and wellness program operations, creating new processes for personalized campaign triggers, case handling for health interventions, and data driven customer journeys. Reported outcomes from the engagement include improved customer health indicators, reduced claims and associated costs, strengthened customer relationships, and increased customer satisfaction, all enabled by Salesforce Service Cloud for Customer Support and the supporting Salesforce suite. | |
|
|
|
Banking and Financial Services | 62396 | $7.4B | Colombia | Salesforce | Salesforce Marketing Cloud | Marketing Automation | 2024 |
|
|
|
|
|
Transportation | 13880 | $4.9B | Mexico | Salesforce | Salesforce Sales Cloud | Sales Automation,CRM,Sales Engagement | 2015 |
|
|
Showing 1 to 5 of 5 entries
IT Decision Makers and Key Stakeholders at Freeway Consulting
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
| No data found | ||||||
Buyer Intent: Companies Evaluating Freeway Consulting Services
ARTW Buyer Intent uncovers actionable customer signals, identifying software buyers actively evaluating Freeway Consulting software implementations. Gain ongoing access to real-time prospects and uncover hidden opportunities.
| Logo | Company | Industry | Employees | Revenue | Country | Evaluated | ||
|---|---|---|---|---|---|---|---|---|
| No data found | ||||||||
Freeway Consulting System Integrator / VAR Profile
Freeway Consulting is a system integrator and technology consulting firm headquartered in Mexico City, Mexico, with approximately 250 employees and annual revenues of $20M.
Freeway Consulting implements and supports enterprise applications across markets such as CRM.
APPS RUN THE WORLD tracks 5 verified Freeway Consulting software implementations across industries and regions, including: Grupo SURA where Freeway Consulting implemented Salesforce Loyalty Management, Aeroméxico where Freeway Consulting implemented Salesforce Service Cloud, and Grupo SURA where Freeway Consulting implemented Salesforce Service Cloud.
Freeway Consulting has a strategic VAR/SI partnership with Salesforce, backed by verified deployments.
Independent Software Vendors (ISVs) can boost their ecosystem by identifying existing Freeway Consulting partnerships, building strong channel relationships, and forging strategic implementation alliances to expand customer reach and accelerate adoption.
Subscribe to APPS RUN THE WORLD to access the complete Freeway Consulting dataset, verified system implementations, and related deployment insights.