Berkeley, 60163, IL,
United States
Stilo
Stilo, a prominent reseller, system integrator, and consulting company, that plays a vital role in numerous system integration and digital transformation initiatives. Stilo collaboration with software players such as Madcap Software empowers organizations to embrace disruptive technologies and accelerate their journey to the cloud, thus reshaping their business models.
| Reseller and SI | Vendor | Application | Category | Market |
|---|---|---|---|---|
| Stilo | Madcap Software | MadCap IXIA CCMS | Content Management | Content Management |
| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Product | Category | When | Insight | Insight Source |
|---|---|---|---|---|---|---|---|---|---|---|---|
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Avalara United States | Professional Services | 3200 | $1.0B | United States | Madcap Software | MadCap IXIA CCMS | Content Management | 2021 | In 2021, Avalara implemented MadCap IXIA CCMS as the foundation of an Intelligent Content Supply Chain to unify internal and external help for its tax compliance product portfolio in the United States. The MadCap IXIA CCMS implementation served Avalara's Content Management needs by centralizing product help, knowledge base publishing, and structured authoring workflows across support and product documentation teams. The deployment emphasized structured DITA authoring and a component content approach, with configuration for content reuse management, single source publishing, topic-level conditional publishing, metadata-driven assembly, and workflow orchestration for authoring and review. MadCap IXIA CCMS was provisioned to automate content pipelines from authoring through publication, reducing manual handoffs and enabling reuse across product help sets. The solution integrated with Salesforce to surface unified help and external knowledge for customer and support workflows, and automated delivery of content across Avalara's tax-compliance products in the United States. Stilo was engaged as the implementation partner to conduct the DITA migration, and the migration and solution delivery were completed in December 2022. Governance was refocused on centralized content standards, taxonomy, and reuse policies to operationalize the Intelligent Content Supply Chain and to streamline author and reviewer processes. Avalara reported approximately 80% content reuse and roughly 50% reduction in authoring and management overhead following the MadCap IXIA CCMS rollout, results documented in the implementation case study. |
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Buyer Intent: Companies Evaluating Stilo Services
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